2/10 糟糕
madan
与家人及幼儿出行, 与家人出行
2025 年 6 月 23 日
不满意：清洁度、服务设施、住宿条件和设施
Hello Grand Welcome Team
I write to you with utter sadness.After 6 hrs of long drive with our parents visiting from India we arrived at 10 pm to your resort.
The key was not there in the locker we had to drive 5 miles back and forth after calling.
Also the garage and room smells
There is dust mites and dust everywhere.Water in the down bathroom was not coming.
This is my worst and worst experience.I never expected this.
I had called the help desk several times even shared
Experience.But the assistant manager called and was try to sell another unit for more cost.This unit had construction going on there was dust even in utensils, microwave everywhere.I had to continuously take pictures and send proof.
Afternoon the construction guys started painting again there was lot of noise.Location is good but beware of this place
After this I was offered a twenty five dollars compensation and then lady bought some coupons with vegan sweet bread.They cleaned the next day but it was lousy with towels on the toilet seat and they had just throw all the spoons and some cutlery into the dishwasher and dishwasher was stuck I had to fix it.
My experience was really bad and I would never stay here.
madan
2025 年 6 月入住 2 晚