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Reviews of Real InterContinental Managua at Metrocentro Mall, an IHG Hotel

5 out of 5
Real InterContinental Managua at Metrocentro Mall, an IHG Hotel
Frente a Centro Comercial, Metrocentro Mall, Managua, Managua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 340 out of 499 reviews" "
Rating 8 - Good. 117 out of 499 reviews" "
Rating 6 - Okay. 18 out of 499 reviews" "
Rating 4 - Poor. 10 out of 499 reviews" "
Rating 2 - Terrible. 14 out of 499 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024

10/10 Excellent

Liset, miami

Travelled with family and small children
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel- nicest in Managua
Stayed 1 night in Feb 2024

8/10 Good

Rodolfo, Metairie

Stayed 5 nights in Feb 2024

10/10 Excellent

Martha

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, very personable staff, lovely property.
Stayed 1 night in Jan 2024

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
We liked that it was quiet and close to shopping, but the breakfast buffet I didn’t like it ,the service was not great , we have stay at different IHG Hotels and their service have always been great , but this location needs some training in the restaurant service . The desk was very nice and professional and helpful, I give five star to concierge . Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Great Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was clean and quiet. Guest service was excellent. Parking could be better, not enough spaces especially when there’s an event going on.
Stayed 1 night in Dec 2023

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Miriam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Hansel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the RealIntercontinental Managua exceeded all expectations. The staff was incredibly welcoming, the room was pristine, and the dining options were exceptional. The hotel's facilities and prime location added to the overall experience. The only downside was that the beds were a bit small for two people. Despite this, I look forward to returning for another outstanding stay!
Stayed 2 nights in Nov 2023

8/10 Good

Rodolfo Antonio, Metairie

Stayed 4 nights in Nov 2023

10/10 Excellent

douglas, Toms River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I stay in this Hotel, the food was excellent, the staff was very attentive, very friendly, my room was on the eighth floor the view was amazing, definitely I will stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very very nice comfortable quiet! My only complaint was the early checkout hour. Expensive night stay to have to check out at 12pm. Unable to enjoy the restaurant or the pool with a late hour check in of 3pm!
Stayed 1 night in Nov 2023

8/10 Good

Rodolfo Antonio, Metairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Sep 2023

10/10 Excellent

Enzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen acomodacion
Stayed 3 nights in Sep 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & Safe
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Stayed 2 nights in Sep 2023

8/10 Good

Pedro

Liked: Cleanliness, property conditions & facilities
Buena propiedad
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Luis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I'm deeply disappointed by my recent stay at this hotel. Upon arrival, I was excited to use the pool, but to my dismay, it was out of order. Strangely, this crucial information was nowhere to be found on the website. When I requested a refund due to this major inconvenience, the staff's behavior was shocking. They displayed a complete lack of professionalism, essentially bullying me into not pursuing a refund. As if that wasn't enough, the air conditioning in my room was far from satisfactory. Despite adjusting the settings, it failed to blow cold air, making my stay incredibly uncomfortable. Furthermore, the customer service was clearly lacking in quality. The staff members seemed untrained and ill-equipped to handle even the simplest of requests. My overall experience was nothing short of a nightmare. I would strongly advise against anyone considering a stay at this hotel. The lack of transparency about amenities, combined with the poor customer service and maintenance issues, made for an unforgettable negative experience.

6/10 Okay

stephanie

Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023

10/10 Excellent

OMER

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff and very clean!!
Stayed 5 nights in Jun 2023

8/10 Good

Diego

Stayed 1 night in Jun 2023

10/10 Excellent

Pablo

Stayed 2 nights in Jun 2023

10/10 Excellent

erika

Stayed 3 nights in Jun 2023

8/10 Good

Lisa, Paradise Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Managua
Stayed 1 night in May 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great aesthetic, understated elegance, trendy eateries and excellent service.
Stayed 1 night in May 2023

10/10 Excellent

monica

Stayed 2 nights in Apr 2023

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2023

10/10 Excellent

Robert, Lovettsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: In a city of 1-story buildings, this hotel offered nice mid-rise views, lake side is best. Beautiful and elegant pool and common spaces. Beautiful decor with really nice sculptures and other art. Fabulous bathroom in the room, elegant, with high-end fixtures and plumbing controls and GREAT water pressure. Nice, elegant restaurants on premises, excellent selection at the breakfast buffet. Staff speak English and are professional and courteous. Parking lot was big enough, gated, with a guard present 24/7. Hotel shared a gate and fence with a beautiful mall, with restaurants, shopping and a grocery store. McDonalds was outside of the gate, but walkable. Cons: (nits mostly): The nice views were detracted by dirty windows. Choice of a translucent bathroom door floods the sleeping area with light when someone is in the bathroom. In the restaurants, I would have liked some commonplace American cuisine options without the fancy chef recipes, (but that's just me). The hotel is pricey to begin with, so it was irritating to have to pay extra for breakfast. The area outside the gate was not overtly dangerous, but a little sketchy. Summary: Ream InterContinental IHG is expensive, but a genuine 5-Star hotel in Managua, sharing a secure and enclosed area with a very nice mall. If you can afrford it, I know of nothing else it its league in Managua.
Stayed 5 nights in Mar 2023

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
I have been here before and always liked it.
Stayed 1 night in Mar 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2023

10/10 Excellent

Papa M.

Stayed 3 nights in Mar 2023

8/10 Good

Hari, Saratoga

Stayed 1 night in Mar 2023

10/10 Excellent

OMER

Liked: Cleanliness, amenities, property conditions & facilities
Very kind, professional, helpful and respectful staff
Stayed 3 nights in Feb 2023

10/10 Excellent

YANI, polanco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First world standards
Stayed 1 night in Feb 2023

8/10 Good

john, brentwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short visit. Will stay on my next rip too
Stayed 1 night in Feb 2023

8/10 Good

tania, miami

Stayed 6 nights in Jan 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, amazing breakfast @ the hotel. Helpful with transportation.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, good food
Stayed 1 night in Jan 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Always a nice stay
Stayed 1 night in Dec 2022
Response from Cristhian Martinez on 17 Dec 2022
Muchísimas gracias por compartir sus comentarios sobre su reciente estadía con Nosotros, esperamos tener el privilegio de tenerlo nuevamente. Para atenderlo como se merece.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the top. I am a titanium elite with another hotel and this place was phenomenal.
Response from Cristhian Martinez on 13 Dec 2022
Muchisimas gracias por compartir sus comentarios con nosotros, esperamos tener el agrado de tenerlo por nuestras instalaciones nuevamente para atenderlo como se merece.

4/10 Poor

Jennifer

Stayed 1 night in Nov 2022