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Reviews of Ritz Grand Hotel Mandalay

4 out of 5
Ritz Grand Hotel Mandalay
42nd St, between 60st 62St, Mahar Aung Myay Township, Mandalay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 50 reviews" "
Rating 8 - Good. 17 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Nuttakul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar is fantastic!
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient, safe and the staff friendly. Plenty of restaurants within a minutes walk or a 6 minute taxi ride. The hotel was also very clean, had a restaurant on lication andca soa.
Stayed 6 nights in Nov 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

Jade

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, not great location
A little far from the action in Mandalay. I stayed because I had a late flight in and was meeting friends. I thought it was arranged for me to stay in their room but apparently not, this was for sure their fault and not the hotels. However they paid around $50usd for the night and when we asked to have an extra bed or a cot it was going to be another $25usd. I arrived at 10pm and we were leaving at 5am. Because of the time it was going to take to get another bed set and I'd been traveling for 30+ hours I ended up just getting a room myself, I ended up booking online because it was way cheaper at $41usd than the price they could offer me. I asked if there was any way they could do a half rate because I wasn't getting into the room until 11pm and leaving at 5am, so $41usd for 6 hours seem outrageous. They wouldn't budge on the price at all. If it hadn't of been far from other accommodation and so late at night I would have gone and found someplace else. For the short amount of time I was in the room it was nice. I just think that with the location and so many other options available in Mandalay for better price with same amenities you can find better.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on the top floor was a real blessing because 1) there is not very much around the hotel, and 2) because they served simple and tasty food.
Stayed 3 nights in Jan 2020
Response from Front Office Team on 7 Feb 2020
Dear valued guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and loved our sky bar. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security is really good for the rooms, this is a newer property so everything was working really well. Staff knew their work very well.
Stayed 1 night in Jan 2020
Response from Front Office Team on 1 Feb 2020
Dear valued guest Thank you for your positive comments. I am so glad to hear that you loved our rooms and enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thanks and best regards Front Office Team

8/10 Good

Reg, Denmark, Iowa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is newer. Staff is excellent. Location is away from the city, so need to take a ride in a taxi to experience downtown. Did not have much to do after daily tours because of location. For some reason everyday about 6 am the power went off for a couple of minutes. Has a sky bar with great views of area.
Stayed 3 nights in Jan 2020
Response from Front office team on 31 Jan 2020
Dear valued guest Thank you for taking the time to review your stay with us. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Thanks and best regards Front Office Team

8/10 Good

Farnaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and spacious
The suns rise view from the hotel room was stunning. Also the WiFi was one of the strongest I’ve seen in Myanmar.
Stayed 2 nights in Jan 2020
Response from Front Office Team on 27 Jan 2020
Dear valued guest Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thanks and best regards Front Office Team

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and stay
My stay began with a really early check-in at 6am, which I really appreciated and also allowed me to watch the amazing sunrise from my room. The room was a great size, quiet and extremely clean. The bathroom was lovely too! The view from the Sky Bar and restaurant was amazing. I enjoyed dinner one night in the restaurant and the service was excellent. There was a great selection at breakfast too. I checked out at 5:30am and received a breakfast box for my boat journey to Bagan which was a lovely evening touch.
Stayed 2 nights in Jan 2020
Response from Front Office Team on 23 Jan 2020
Dear valued guest Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad to hear that you enjoyed your stay with us! We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Thanks and best regards Front Office Team

8/10 Good

P, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good roof top bar and view over the city Mandalay.
Stayed 2 nights in Jan 2020
Response from Front Office Team on 17 Jan 2020
Dear Sir/Madam Greetings from RITZ Grand Hotel !!! Thank you for your review and happy to hear that you love our roof top bar. Looking forward to having you again as a guest in our hotel. Best regards Front Office Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Front Office Team on 17 Jan 2020
Dear Sir/Madam Greetings from RITZ Grand Hotel !!! Thank you for your review and for your recent stay at our hotel. Looking forward to having you again as a guest in our hotel. Best regards Front Office Team

10/10 Excellent

Sharvil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. The hotel staff was very friendly and helpful. There is a complimentary breakfast from 6-9 each morning which was a great start to the day. The hotel is about 2 km from the palace and located on a quiet street. Rooms were large and very clean. AC worked well and shower was great with good water pressure. Would absolutely recommend to everyone, great value for the price.
Stayed 3 nights in Dec 2019
Response from Front Office Team on 8 Jan 2020
Dear Sharvil, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad to hear that you enjoyed your stay with us! We do take pride in catering to our guests’ needs the best way we can. Looking forward to having you again as a guest in our hotel. Thanks and best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a 1 night stop over.
Lovely staff. Roof top bar is sweet - considering there is not that much in Mandalay.
Stayed 1 night in Dec 2019
Response from Front Office Team on 8 Jan 2020
Dear Guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thanks and best regards,

10/10 Excellent

youngsup

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean tidy well managed !
one of our co-worker stayed ther for few months. And this is the place where he can stay long-term. The owner staying in this hotel, and he take care well. Extreme clean, good breakfast (omelete), clean dishes. JB will def stay again here.
Stayed 1 night in Dec 2019
Response from Front Office Team on 8 Jan 2020
Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thanks and best regards,

8/10 Good

divina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel itself is clean, the view is excellent, the food is good. The only thing that made me make a bad review was had a shower and had a very small stain on the towel due to a faded hair dye. The hotel staff insisted for us to pay 5,000 kyat. Towels are expected to have some dirts for we sometimes used it to wash feet, to wipe floors etc... had been traveling extensively and had been to probably a thousand plus hotels but had never met a scenario as that. If it had been big and would be considered unusable I would gladly pay for it. But aside from a very small area so faded you couldn’t even see it unless you look at it closely. Towels are expected to get dirty. The amount they ask for is not that would matter a lot. It’s the way they handled the situation. How much would they collect in a day for minicule situation as that. If you don’t have a treated hair or won’t used any of their available for the guest as part of what you pay for go ahead and stay in this hotel. But I would advice my friends and family to stay away to avoid similar situation. I was wondering later why I forgot to leave a tip in the room which I normally do and will just hand it over to them in the reception only to realized that this would happened. Likewise had some questions regarding airport whereabouts the staff could not even give an answer. When you catered for foreigners at least have someone available to help out customers.
Stayed 1 night in Dec 2019
Response from Front Office Team on 8 Jan 2020
Dear Sir/Madam Thank you for your review and for choosing our hotel. Your honest feedback is crucial to us and we really appreciate you taking the time to comment. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. Until then, please accept my sincerest apologies on behalf of everyone on the team. We’d like to invite you again at our hotel and experience the improved stay. Thanks and best regards Front Office Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for three nights in November. Staff they were absolutely fantastic. I'm planning trips offered great suggestions and help me out either booking tickets or arranging early breakfast for when I was up early. The hotel was super clean and the gym downstairs was excellent. I've booked a hotel purely for the latter. A few things I would suggest though, be careful of the bar upstairs they listed cheap prices in local currency but I got charged in US dollars which inflated my bar bill. In regards to the soundproofing in the hotel it isn't fantastic so should you have noisy neighbours you might find yourself kept up late. In terms of distance form the town, it is a little way out. Use the GRAB app to order tuktuks or taxi's - otherwise you get ripped off 4k Kyat when it should be 2k Kyat.
Stayed 3 nights in Oct 2019
Response from Front Office Team on 8 Jan 2020
Dear Sir/Madam Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms , terriffic staff and a great rooftop bar
Stayed 4 nights in Nov 2019
Response from Front Office Team on 8 Jan 2020
Dear Sir/Madam Greeting from Ritz Grand Hotel !!! Thank you for taking the time to write this review on your recent stay with us. We do appreciate your feedback and we are very pleased to hear that you had enjoyed your stay with us.It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & Regards Front Office Team

10/10 Excellent

Jeffery L Myers

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great stay
Stayed 4 nights in Oct 2019

10/10 Excellent

MIchael

Stayed 1 night in Oct 2019

10/10 Excellent

Monique P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Mandalay
My only regret about staying at this hotel was that I ONLY stayed one night. This was the epitome of cleanliness, friendliness and comfort. The staff is so wonderful and greeted me with the warmest smiles. The room was perfect. Wonderfully hot shower with amazing water pressure. The bed was a dream! The breakfast buffet is nice as well. I enjoyed my breakfast with a view as it’s served on the 11th floor of the hotel. I would definitely stay here again!
Stayed 1 night in Aug 2019

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property, best part of the hotel is the bar, just stunning, dinner - food is delicious, not very pricey and good to chill at the sky bar. Definitely going back.
Stayed 4 nights in Aug 2019
Response from Traci on 26 Aug 2019
Dear Ma.Audrey, Greeting from Ritz Grand Hotel Thank you for taking the time to write this review on your recent stay with us. We do appreciate your feedback and we are very pleased to hear that you had enjoyed your stay with us. It was a pleasure to have you as our guest. We hope to see you again soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Family holiday
Good clean hotel with excellent service
Stayed 1 night in Jul 2019
Response from Traci on 5 Aug 2019
Dear Sir/Madam, Greeting from Ritz Grand Hotel !!! Thank you for taking the time to write this review on your recent stay with us. We do appreciate your feedback and we are very pleased to hear that you had enjoyed your stay with us.It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & Regards, Yee Mon(Ms) Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and service but only the problem for the second morning that the electricity keep turn off and on for a while
Stayed 2 nights in Jun 2019
Response from traci on 26 Jun 2019
Dear Sir/Madam, Greeting from Ritz Grand Hotel!! Thank you so much for taking the time to review your stay with us.We do appreciate your feedback and we are very pleased to hear that our staff made your stay pleasant. We do sorry for your inconvenience cause and if we have another change we hope to see you again soon. Thanks & Regards, Yee Mon(Ms) Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is better than RGN in total services. However it should be more great if transportation get more alternative.
Stayed 2 nights in Apr 2019
Response from Traci on 19 Apr 2019
Dear Sir/Madam, Thank you so much for choosing our hotel as your accommodation choice in Mandalay. We do appreciate you taking the time to send us this helpful feedback and it’s what keeps us improving. Thank you again for choosing us and we are looking forward to seeing you again. Best regards,

8/10 Good

Rutthaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good, not location.
The hotel renovation is almost done. Once there, google map will notify the current location that refers to the previous name of the hotel. Staffs are very friendly n helpful. The decoration is modern. Gym is not yet in operational. It is not situated on the main road. Self walking tour seems not a good idea because hotel far from sightseeing spots. Price should be a bit dropped. Location seems to be the least attractive.
Stayed 1 night in Feb 2019
Response from Traci on 13 Mar 2019
Dear Sir/Madam, Mingalarpar !!! Thank you so much for taking the time to review your stay with us.We do appreciate your feedback and we are very pleased to hear that our staff made your stay pleasant. It was a pleasure to have you as our guest. We hope to see you again soon. The management team Ritz Grand Hotel

8/10 Good

HIDETAKA

Liked: Staff & service
決して悪いということはありませんが、お値段はどの良さはないように思います。
Stayed 1 night in Apr 2024

10/10 Excellent

Asumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitality
Stayed 5 nights in Oct 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Front office team on 11 Mar 2020
Dear valued guest Thank you for giving us a perfect rating and for choosing our hotel. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front office team

10/10 Excellent

Kazunobu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不満が見つからない。
Stayed 2 nights in Feb 2020
Response from Front Office Team on 2 Mar 2020
Dear valued guest Thank you for your review and for choosing our hotel. Looking forward to having you again as a guest in our hotel. Best regards Front Office Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Die Rooftobbar ist sehr schön, die Zimmer sind geräumig und ausreichend. Frühstück für mich, für so ein Hotel unterdurchschnittlich. Lage ist etwas ausserhalb, jedoch mit dem Scooter alles in 15min erreichbar. Würde es weiterempfehlen.
Stayed 2 nights in Feb 2020
Response from Front Office Team on 20 Feb 2020
Dear valued guest Thank you for taking the time to review your stay with us. I am very pleased to hear that you liked our room and sky bar. Thank you for your feedback and it really helps us get better. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just been one night . Staff very kind and room very clean .
Stayed 1 night in Feb 2020
Response from Front Office Team on 19 Feb 2020
Dear valued guest Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and you loved our room. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

8/10 Good

INO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Front Office Team on 19 Feb 2020
Dear valued guest Thank you for your rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Front Office Team on 17 Feb 2020
Dear valued guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

8/10 Good

Anna Natalia Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Front office team on 13 Feb 2020
Dear valued guest Thank you for your review and your staying at our hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

10/10 Excellent

JONG IN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front office team on 25 Jan 2020
Dear valued guest Thank you for choosing to stay at our hotel and for giving us a perfect rating. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

10/10 Excellent

erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Front Office Team on 25 Jan 2020
Dear valued guest Thank you for choosing to stay at our hotel and for giving us a perfect rating. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel but a bit far from city center and main palace
Stayed 2 nights in Jan 2020
Response from Front Office Team on 17 Jan 2020
Dear Sir/Madam Greetings from RITZ Grand Hotel !!! Thank you for your review and hope to hear that you love our hotel. Looking forward to having you again as a guest in our hotel. Best regards Front Office Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Front Office Team on 17 Jan 2020
Dear Sir/Madam Greetings from RITZ Grand Hotel !!! Thank you for your review and for your recent stay at our hotel. Looking forward to having you again as a guest in our hotel. Best regards Front Office Team

10/10 Excellent

HO-JOON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 좋아요~~. 종류는 많지 않지만 가격생각하면 밀족~~.
Stayed 3 nights in Jan 2020
Response from Front Office on 23 Jan 2020
Dear valued guest Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Front Office Team on 8 Jan 2020
Dear Guest, Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel. Thanks and Best Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
とても清潔
出張で利用しました。車と運転手があったので、場所的な利便性はよくわかりませんが、フロント含め、英語がよく通じ、施設はとても清潔です。屋上階のバーも、騒がしい音楽をのぞけば悪くありません。早朝出発だったため、朝食はりようしませんでした。シャワーの水量や温度、トイレの水量も十分です。アメニティも必要なものはそろっていました。
Stayed 1 night in Dec 2019
Response from Front Office Team on 23 Jan 2020
Dear valued guest We appreciate your positive feedback about our hotel. I am very pleased to hear that you enjoyed your stay with us and loved our service. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neues Spitzenhotel
Sehr modernes neues Hotel, großes Zimmer tolle Rooftopbar mit schönen Blick über Mandalay
Stayed 4 nights in Nov 2019
Response from Front Office Team on 8 Jan 2020
Dear Sir/Madam, Greeting from Ritz Grand Hotel !!! Thank you for taking the time to write this review on your recent stay with us. We do appreciate your feedback and we are very pleased to hear that you had enjoyed your stay with us.It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & Regards Front Office Team

8/10 Good

SYLVIA

Stayed 2 nights in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel mit gutem Service
Schönes und sauberes Hotel. Nettes und hilfsbereite Servicepersonal. Schöne Rooftopbar mit leckerem Essen und Getränken.
Stayed 3 nights in Oct 2019

10/10 Excellent

hye sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
약간 외곽지에있어서 조용합니다. 직원들 너무 친절하시고 고층이라서 뷰가 정말 좋습니다. 조식도 맛있어요~
Stayed 2 nights in Oct 2019

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and convenient
We stay one night in Ritz Grand Hotel during our trip in Myanmar. The hotel is very convenient, the room is clean and comfortable. The breakfast is correct. The SkyBar at the top of the building is a nice place to have a drink and eat something.
Stayed 1 night in Aug 2019
Response from Traci on 26 Aug 2019
Dear Sir/Madam, Greeting from Ritz Grand Hotel Thank you for taking the time to write this review on your recent stay with us. We do appreciate your feedback and we are very pleased to hear that you had enjoyed with us. It was a pleasure to have you as our guest. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Traci on 23 Jun 2019
Dear Sir/Madam, Greeting from Ritz Grand Hotel !!! Thank you so much for taking the time to review your stay with us.We do appreciate your feedback and we are very pleased to hear that our staff made your stay pleasant. It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & Regards, Yee Mon(Ms) Front Office Manager

10/10 Excellent

Badr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top!
Hôtel nouvellement construit. RAS. Je recommande à 100%
Stayed 1 night in May 2019
Response from Traci on 23 Jun 2019
Dear Sir/Madam, Greeting from Ritz Grand Hotel !!! Thank you so much for taking the time to review your stay with us.We do appreciate your feedback and we are very pleased to hear that our staff made your stay pleasant. It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & Regards, Yee Mon(Ms) Front Office Manager

10/10 Excellent

Diana, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people! They help out in everything i needed! Had a nice dinner and good freakfast!
Stayed 1 night in Apr 2019
Response from Traci on 12 Apr 2019
Dear Ms.Diana, Thank you so much for taking the time to review your stay with us.We do appreciate your feedback and we are very pleased to hear that our staff made your stay pleasant. It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & Regards, Yee Mon(Ms) Front Office Manager Ritz Grand Hotel

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Traci on 18 Mar 2019
Dear Sir/Madam, Mingalarpar !!1 Thank you so much for taking the time to review your stay with us.We do appreciate your feedback and we are very pleased to hear that our staff made your stay pleasant. It was a pleasure to have you as our guest. We hope to see you again soon.