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Reviews of Asiatel Airport Hotel

3 out of 5
Asiatel Airport Hotel
2321, Aurora formerly Tramo Road, cor. Andrews, Pasay

Reviews

7.6

Good

Rating 10 - Excellent. 93 out of 353 reviews" "
Rating 8 - Good. 125 out of 353 reviews" "
Rating 6 - Okay. 91 out of 353 reviews" "
Rating 4 - Poor. 26 out of 353 reviews" "
Rating 2 - Terrible. 18 out of 353 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Heidi, silver springs

Very close to the airport, has restaurant. Wanted to charge us extra if we checked out later than 6am. This was really upsetting as our flight wasnt until the afternoon.
Stayed 1 night in Mar 2024

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Check in process was very easy. The restaurant attached next door was a pleasant surprise. Very delicious food and easy going service staff. By far the cleanest/nicest airport hotel I've stayed at yet.
Stayed 1 night in Mar 2024

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location from the airport and friendliness of the staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Jacqueline

Stayed 4 nights in Jan 2024

6/10 Okay

Steven

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Jephrey

Disliked: Cleanliness, amenities
Cheap place to stay for a night if catching an early flight. Unfortunately, I didn’t get much rest due to the noise from the vehicles/motor bikes all night. The AC is so weak even when on blast.
Stayed 1 night in Nov 2023

10/10 Excellent

Arsenica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel if you have a flight out of NAIA.
Stayed 1 night in Nov 2023
Response from MG on 3 Dec 2023
Thank you! See you again here at Asiatel Hotel

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Next time I check in again👍
Stayed 2 nights in Nov 2023
Response from MG on 3 Dec 2023
Thank you! See you again here at Asiatel Hotel

8/10 Good

Young

Liked: Staff & service
Facilities are not good, but considering the price it is all fine.
Stayed 1 night in Nov 2023

8/10 Good

RHEMY

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from MG on 3 Dec 2023
Thank you! See you again here at Asiatel Hotel

10/10 Excellent

Gustavo

Stayed 2 nights in Aug 2023

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Cleanliness, amenities
Very noisy
Stayed 3 nights in Aug 2023

8/10 Good

Delson

Liked: Cleanliness, staff & service, property conditions & facilities
Too close to the airport noisy planes all night
Stayed 1 night in Jul 2023

8/10 Good

jainarine

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service
Good enough for a quick rest after arriving late at night at the airport
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hey Guest! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The rooms were clean. It was a pleasant stay. It was a long walk to access other dining options.
Stayed 2 nights in Jul 2023
Response from Eva on 20 Jul 2023
Heartfelt gratitude for sharing this, Joseph! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

8/10 Good

Tim

Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
Thanks for taking out your valuable time to rate us, Tim! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jun 2023
Response from Joey on 22 Jun 2023
Hi, Kenneth! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is the best, friendly, and helpful. This is my favorite hotel when I am in Manila to stay at
Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
Hey Eric! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Close to NAIA
We usually stay here bc it's 5 minutes from Terminal 3. Nice restaurant that's open until about 9:30pm. Hotel staff are always nice. There are no top sheets and the aircons aren't cold enough foe the room sizes.
Stayed 1 night in Jun 2023
Response from Maria on 22 Jun 2023
Hi, Tim! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Maria

8/10 Good

Candy

Stayed 1 night in Jun 2023
Response from Charles on 22 Jun 2023
Thank you so very much, Candy! Delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, Charles

4/10 Poor

Deanna

Stayed 1 night in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Deanna! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Leilani

Stayed 3 nights in Jun 2023
Response from Lisa on 30 Jun 2023
Thanks for rating us superbly, Leilani! Glad to know that you loved our services :) Regards, Lisa

8/10 Good

SATURNINA

Travelled with family
Liked: Cleanliness, staff & service
Easy Last minute booking due to canceled flight . Facility is clean but no elevator and door lock of room not working. Also tv remote unabke to turn tv off so I had to call staff and show them both issues. Otherwise good short stay and affordable.
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Thank you for rating us positively, Saturnina! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Lisa

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ava on 31 May 2023
Hey, Candy! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

10/10 Excellent

Emmanuel

Stayed 1 night in May 2023
Response from Ava on 24 May 2023
Hey, Emmanuel! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and good food food
Road construction was a bit noisy. When I was there but should be complete by my next stay.
Stayed 1 night in Apr 2023

8/10 Good

Thomas, Lawndale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good cheap hotel, but you know it is a cheap hotel. It was clean, but minimal. There is a lot of traffic noise.
Stayed 2 nights in Apr 2023
Response from Maria on 4 May 2023
Hi, Thomas! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Maria

10/10 Excellent

Obaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Close by the airport. There is a restaurant located on the same building. And few convenient store are also available near by
Stayed 1 night in Apr 2023
Response from Maria on 4 May 2023
Hi, Obaid! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Maria

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most convenient. Airport only a 10-minute drive away. Room was larger than expected. Staff was most courteous and helpful.
Stayed 1 night in Apr 2023
Response from Ammy on 13 Apr 2023
Hi, David! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

6/10 Okay

Brian

Stayed 2 nights in Apr 2023
Response from Ammy on 13 Apr 2023
Hi, Brian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

JAPS

Stayed 1 night in Mar 2023
Response from Ammy on 13 Apr 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Thanks for the positive rating, Julie! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Eva on 15 Mar 2023
Thanks for rating us superbly, Jason! Glad to know that you loved our services :) Regards, Eva

6/10 Okay

Toniemae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Like: Close to the airport. About 10-15 mins drive depending on the traffic. It has a 24-hour front desk and restaurant. The foods are good in my opinion. Dislike: 1) There is no elevator so if you have luggages, it needs to be carried. Staff will help you though. 2) Limited electrical socket. Our room only has one. 3) Noisy. It is beside a busy street. 4) There is a fee for early check-in. Airport shuttle also has a fee. 5) There are no face towels. It could be better if they have it aside from towels alone. Overall rating: 2/5
Response from Ammy on 18 Jan 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Hilario

Stayed 1 night in Dec 2022
Response from MG on 3 Dec 2023
Thank you! See you again here at Asiatel Hotel

6/10 Okay

CHORONG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lisa on 10 Jan 2023
Hi, Chorong! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. Just stayed the one night during my transit. Room was clean. Staff were friendly. Will stay again if I need a cheap place to stay while transit through Manila
Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Hi, Jason! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Very convenient to airport. Price, Clean room. Foodservice from restaraunt downstairs/drinks. Given some basics (toothbrush, paste, soap,very small shampoo pack, 2 bottle water) Negatives: Loud traffic, noisy hallway from cleaners. (Nice staff but count your change or you may get skimmed) Just loud
Response from Ava on 11 Nov 2022
Thanks for taking out your valuable time to rate us, Dennis! We will work even harder to make your stay a memorable one :) Regards, Ava

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were very accommodating. Unfortunately, there is nothing around the hotel you can walk to. It is surrounded by construction and a row of shanty houses.
Stayed 1 night in Oct 2022
Response from Lisa on 2 Nov 2022
Hey Rene! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Lisa

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Lisa on 2 Nov 2022
Heartfelt gratitude for sharing this, David! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

6/10 Okay

Eric

Disliked: Property conditions & facilities
It wasnt that bad but a lot of construction.
Stayed 8 nights in Sep 2022
Response from Lisa on 2 Nov 2022
Hi, Eric! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
VERY NEAR TO THE AIRPORT..... NOT MUCH CONVENIENT STORE AROUND.....
Stayed 2 nights in Sep 2022
Response from Lisa on 2 Nov 2022
Hey, Edgardo! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

8/10 Good

Juvy

Stayed 1 night in Sep 2022
Response from Jane on 27 Sept 2022
Thank you for rating us highly, pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Jane

2/10 Terrible

Mark Angelo

Stayed 1 night in Sep 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ammy on 11 Sept 2022
Thanks for the positive rating, Joshua! Hope to welcome you again soon. Regards, Amelia.

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Five star
Stayed 1 night in Aug 2022
Response from jane on 11 Sept 2022
Thank you for your appreciation, Hannah! We hope to give you a consistent service every time. Regards, Jane!

6/10 Okay

Jocelyn

Travelled with family
Disliked: Room comfort
Okay
It was okay, it would have been better if they have an elevator. It is quite hard for my knees and I feel sorry for the people who carried our luggages all the way up.
Stayed 2 nights in Aug 2022
Response from Noah on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Noah