Reception

Reviews of Citadines Bay City Manila

4 out of 5
Citadines Bay City Manila
Diosdado Macapagal Blvd, Pasay, Manila

Reviews

9.2

Wonderful

Rating 10 - Excellent. 445 out of 624 reviews" "
Rating 8 - Good. 131 out of 624 reviews" "
Rating 6 - Okay. 28 out of 624 reviews" "
Rating 4 - Poor. 10 out of 624 reviews" "
Rating 2 - Terrible. 10 out of 624 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, stayed here as it was close to the airport and also only a few mins away from Mall of Asia. Staff friendly. Lots of fast food, however sit in dining limited within walking distance.
Stayed 1 night in Apr 2024
Response from AP on 29 Apr 2024
Dear Ms. Jodi,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice unit, pool and lobby
Stayed 3 nights in Apr 2024
Response from AP on 21 Apr 2024
Dear Mr. Darrell,Greetings from Citadines Bay City Manila!Thank you for sharing your positive experience! We're delighted you enjoyed our well-appointed apartments, inviting outdoor pool, and stylish lobby. Looking forward to welcoming you back for another fantastic stay here at Citadines Bay City Manila!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Faron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very affordable and great. Bed and pillows are top notch.
Stayed 1 night in Apr 2024
Response from AP on 11 Apr 2024
Dear Mr/Ms. Faron,Greetings from Citadines Bay City Manila!Thank you for the fantastic perfect-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from AP on 9 Apr 2024
Dear Mr. Gary,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AP on 26 Mar 2024
Dear Sir Michael,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Mar 2024
Response from AP on 23 Mar 2024
Dear Ms. Dee,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the airport. The hotel is clean and pleasant. The food at the restaurant is very good. Unfortunately, the pool was not heated and it was too cold to swim in it. Reception desk staff were very helpful.
Stayed 2 nights in Mar 2024
Response from AP on 20 Mar 2024
Dear Mr. Ian,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Rusell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt check in, and this score is given on past experiences, its the only hotel I will stay in when in Manila.
Stayed 1 night in Mar 2024
Response from AP on 16 Mar 2024
Dear Mr. Rusell,Greetings from Citadines Bay City Manila!We are honored to be your preferred choice in Manila! Your loyalty and trust mean a great deal to us. We are committed to consistently providing you with exceptional service and a memorable stay every time you visit. Thank you, and we eagerly await your next stay with us!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Juan Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was an amazing experience! 'would really want to come back because of the service and the receptionist Anna was really friendly. All high remarks!
Stayed 4 nights in Mar 2024
Response from AP on 16 Mar 2024
Dear Mr. Juan Antonio,Greetings from Citadines Bay City Manila!We are overjoyed to hear about your amazing experience! Knowing that our service and friendly staff, especially Anna, left a positive impression on you means the world to us. We can't wait to welcome you back soon for another exceptional stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice especially the bathroom.
Stayed 1 night in Mar 2024
Response from AP on 16 Mar 2024
Dear Mr. Jayson,Greetings from Citadines Bay City Manila!Thank you for your kind words! We are thrilled to hear that you enjoyed your stay, particularly our well-appointed bathroom. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we could meet your expectations. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Changsu

Stayed 3 nights in Feb 2024
Response from AP on 23 Mar 2024
Dear Mr/Ms. Changsu,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, spacious and very accomodating. I only wish, not the hotel's fault, that the city have better street lighting for night stroll.
Stayed 3 nights in Feb 2024
Response from AP on 10 Mar 2024
Dear Ms. Amelia,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Charlie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot to be for size of space. Main thing is safety and felt completely safe there. Everything is a bonus. Great distance to everything. Would love to stay again
Stayed 2 nights in Feb 2024
Response from AP on 19 Feb 2024
Dear Mr. Charlie,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us! We're delighted to hear you enjoyed our spacious accommodations and felt safe throughout your stay. We strive to provide a safe and convenient location for all our guests. We can't wait to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been my second time with this hotel and they never disappoint.
Stayed 2 nights in Feb 2024
Response from AP on 19 Feb 2024
Dear Ms. Pauline,Greetings from Citadines Bay City Manila!We're thrilled to have welcomed you back for another delightful stay! Thank you for your continued trust in our hospitality. We look forward to exceeding your expectations on your next visit.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Kalvin Rafael G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I dislike was to noise from other rooms which can be heard from the inside.
Stayed 1 night in Feb 2024
Response from AP on 15 Feb 2024
Dear Mr. Kalvin,Greetings from Citadines Bay City Manila!We apologize for the inconvenience caused by noise disturbance from neighboring rooms. Your comfort is paramount, and we'll address this matter promptly to ensure a peaceful stay for all our guests. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

emmanuel

Stayed 1 night in Feb 2024
Response from AP on 23 Mar 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Poor

Chia Min

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Oddly smell in the room The online chat was very unresponsive. We try to book the airport pick-up, which is one of the services specifically listed on the hotel website. The client service went ghosted after we provided flight no and all details. Nothing book despite continuously follow up for days. No one showed up, of course. No explanation, just nothing. Even we bring this up to the front desk. Nothing. This is the VIP access we got. Unreliable.
Stayed 1 night in Feb 2024
Response from AP on 12 Feb 2024
Dear Ms. Chia Min,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we're investigating the issues you raised to ensure such lapses don't recur. Your feedback is invaluable, and we're committed to improving our services. Please consider giving us another chance to exceed your expectations.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms great close to airport and service was top notch only hotel I’ll stay at when traveling to Manila ..Matthew
Stayed 2 nights in Feb 2024
Response from AP on 5 Feb 2024
Dear Mr. Matthew,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear you enjoyed our excellent rooms, convenient airport proximity, and top-notch service. It's an honor to be your preferred choice in Manila. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Cedric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our stay was short lived it was one of the best by far. Apart from the amazing modern rooms, plentiful amenities and great breakfast buffet the staff is what really sets this hotel off from the others. The guards and front of house staff were always attentive and very welcoming whenever we had left or came back from our excursions. I’ll always recommend this hotel to all friends and family visiting manila and anyone who is thinking about booking this hotel. I’d also like to give a very special shoutout to Rich who was not only amazing but was caring and very attentive to my family, he went above and beyond to always make sure we were well taken care of and that we were comfortable throughout our stay he even went further by extending our check out time to 2PM free of charge when we had told him our flight was not until 7PM and even offered to hold our luggages if we wanted to roam around before leaving for the airport. I can’t recommend this hotel and its staff enough if you are ever looking for a hotel in Pasay City please give Citadines a chance you won’t regret it!!!!
Stayed 2 nights in Feb 2024
Response from AP on 5 Feb 2024
Dear Mr. Cedric,Greetings from Citadines Bay City Manila!Thank you for your heartfelt review! We're thrilled to hear your stay with us here at Citadines Bay City Manila was exceptional. Our modern rooms, amenities, and breakfast buffet aim to provide a memorable experience. Your appreciation for our attentive staff, especially Rich, warms our hearts. We're delighted to have exceeded your expectations, and we look forward to welcoming you, your friends, and family back soon! Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Analie

The room and facilities is very clean.The staffs are very helpful and polite.I will recommend this hotel.Overall I’m very satisfied.
Stayed 1 night in Feb 2024
Response from AP on 5 Feb 2024
Dear Ms. Analie,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that you found our rooms and facilities impeccably clean and our staff exceptionally helpful and polite. Your recommendation means the world to us. We look forward to welcoming you back for another satisfying stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AP on 20 Mar 2024
Dear Mr. Joshua,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cheerful staff. Very friendly and great area
Stayed 1 night in Jan 2024
Response from AP on 31 Jan 2024
Dear Mr. Kenneth,Greetings from Citadines Bay City Manila!Thank you for your delightful review! We're thrilled to hear you enjoyed our cheerful and friendly staff in the great surrounding area. Your positive feedback is truly appreciated. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
James and Joseph from the front desk are phenomenal. Security, dining staff, and the K9 were all excellent.
Stayed 4 nights in Jan 2024
Response from AP on 29 Jan 2024
Dear Mr. Wendell,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that James, Joseph, our security team, dining staff, and Barry, our K9 companion, contributed to your exceptional experience. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Very nice staff. Good food and drinks.
Stayed 3 nights in Jan 2024
Response from AP on 29 Jan 2024
Dear Ms. Patricia,Greetings from Citadines Bay City Manila!Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable and enjoyed the excellent service from our staff. Delighted that you also relished our delicious food and drinks. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

emmanuel

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from AP on 20 Mar 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold
The room smelled like mold and so did our clothes after staying there a few days. Breakfast buffet was horrible and horrible service in the restaurant area.
Stayed 2 nights in Jan 2024
Response from AP on 26 Jan 2024
Dear Mr. Trevor,Greetings from Citadines Bay City Manila!We sincerely apologize for your unsatisfactory experience. Rest assured that your feedback was shared to the entire team to check and address wherein applicable. We'd appreciate another chance to exceed your expectations on a future stay.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Shane, Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from AP on 25 Jan 2024
Dear Ms. Shane,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Lori, Delta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable pillows, good bed, good shower.
Stayed 1 night in Jan 2024
Response from AP on 24 Jan 2024
Dear Ms. Lori,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AP on 22 Jan 2024
Dear Mr. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Perri

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Jan 2024
Response from AP on 21 Jan 2024
Dear Mr. Perri,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Tetyana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Stayed 1 night in Jan 2024
Response from AP on 18 Jan 2024
Dear Ms. Tetyana,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AP on 18 Jan 2024
Dear Mr/Ms. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Maria

Stayed 4 nights in Jan 2024
Response from AP on 13 Jan 2024
Dear Ms. Maria,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Poor

Jason

Travelled with partner
THE AIR CON DIDNT WORK PROPERLY SEVERAL ATTEMPS WERE MADE TO FIX IT WITH NO SUCCESS.
Stayed 4 nights in Dec 2023
Response from AP on 13 Jan 2024
Dear Mr. Jason,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced with the air conditioning. Your feedback is invaluable, and we assure you that immediate steps are being taken to rectify the issue. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AP on 9 Feb 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Maribil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AP on 8 Jan 2024
Dear Ms. Maribil,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

ALEC, FORT WORTH

Stayed 1 night in Dec 2023
Response from AP on 7 Jan 2024
Dear Mr. Alec,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from AP on 31 Dec 2023
Dear Ms. Tetyana,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Laith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but my only comment i have is the room smells old but apart from that everything was good
Stayed 3 nights in Dec 2023
Response from AP on 30 Dec 2023
Dear Ms. Laith,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us here at Citadines Bay City Manila! We appreciate your positive feedback about our property. We apologize for any inconvenience regarding the room odor and assure you that we are actively addressing this issue. We hope to welcome you back for an even better experience.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citadines covers all the hospitality aspects a guest would want & only falls short on their breakfast. If they want to improve on their breakfast.. simply review Conrad, Hilton Manila, Okada & Solaire as all get top marks for their breakfast buffet.
Stayed 1 night in Dec 2023
Response from AP on 27 Dec 2023
Dear Mr. Steven,Greetings from Citadines Bay City Manila!Thank you for your positive feedback on our hospitality. We appreciate your suggestion regarding breakfast and will certainly review options for enhancement. Your comparison to renowned establishments motivates us to continually improve. We look forward to welcoming you again soon.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Rudge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big shout-out to Whilmer Zhang who went extra mile that exceeds quality service on this 2nd Citadines location I’ve stayed during my homeland vacation. Highly recommended, had a relaxing bay view, and close to NAIA.
Stayed 1 night in Dec 2023
Response from AP on 19 Dec 2023
Dear Mr. Rudge,Greetings from Citadines Bay City Manila!We are thrilled to hear that you had a relaxing stay with us here at Citadines Bay City Manila! Wilmer's genuine service reflects our Citadines warmth, and we're so happy it made your 2nd visit even more special.Thank you for choosing Citadines Bay City Manila again. We can't wait to welcome you back for the 3rd time!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Joe, Port Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel with great gym and Olympic sized outdoor pool. Had a couple of problems with rooms but they were resolved quickly.
Stayed 1 night in Dec 2023
Response from AP on 16 Dec 2023
Dear Mr. Joe,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us here at Citadines Bay City Manila! Delighted you enjoyed our top-notch gym and outdoor pool. Apologies for any room hiccups, glad our team swiftly resolved them. We appreciate your feedback and hope to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to moa
Stayed 2 nights in Dec 2023
Response from AP on 15 Dec 2023
Dear Mr. Joe,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good. Clean, comfortable. Has an excellent gym, and a beautiful pool.
Stayed 3 nights in Nov 2023
Response from AP on 15 Dec 2023
Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for your positive feedback! We're thrilled to hear you enjoyed our clean and comfortable accommodations, as well as our excellent gym and beautiful pool. Your satisfaction is our priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and the staff was amazing.
Response from AP on 5 Feb 2024
Dear Mr. Brian,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're thrilled to hear you enjoyed your stay and appreciated our amazing staff. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Tim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and friendly
Stayed 2 nights in Dec 2023
Response from AP on 6 Dec 2023
Dear Mr. Tim,Greetings from Citadines Bay City Manila!Thank you for your heartwarming review! We're thrilled to hear that our staff's kindness and friendliness left a positive impression on your stay. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Only stayed overnight
Stayed 1 night in Nov 2023
Response from AP on 5 Dec 2023
Dear Ms. Linda,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Good

Rosalyn

Stayed 3 nights in Nov 2023
Response from AP on 27 Dec 2023
Dear Ms. Rosalyn,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Excellent

emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything specially to the airport
Stayed 1 night in Oct 2023
Response from AP on 5 Dec 2023
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

6/10 Okay

Fe

Stayed 1 night in Nov 2023
Response from AP on 9 Dec 2023
Dear Ms. Fe, Thank you for choosing to stay with us here at Citadines Bay City Manila. We are hoping to welcoming you back soon, giving us fresh opportunity to serve you better.Sincerely,Allan PamuteAssistant Manager, Guest Service