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Reviews of OYO 474 UrbandecaTower316 NizamiCondotel

2 out of 5
OYO 474 UrbandecaTower316 NizamiCondotel
00, Sierra Madre, Brgy, 69 Epifanio de los Santos Ave, Mandaluyong, National Capital Region

Reviews

4.4
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 4 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

4.4/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They are so disorganized, I paid for a room and they did not even let us stay. No reason at all. What the frank?
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Jesus! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

4/10 Poor

Elizabeth

Stayed 1 night in Sep 2022
Response from jane on 27 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Jane

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited for this moment! I don't want to recommend this place for many reason, especially room is not really clean at all! My first night here is not comfortable at all, we can't sleep because of 2hrs. Black out, everything was shout off just in our room! I couldn't even reach the customer service since it was 3:00am, I was hesitant to call the cellphone # since it was in mid. Morning, so what I did, I message into given groupchat and I think the personal cellphone. After 2 hrs. Of waiting finally somebody try to reach me out. check what happened
Stayed 2 nights in May 2021
Response from Jim on 29 May 2021
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Jim

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not happy and disappointed
I was transferred to a different OYO accommodation since what I paid for was less than what should be paid for the place. I was not informed of this right away and nothing was indicated in the instructions. I had to call several people when I got there. Plus what they gave me is twin beds instead of a double bed. I asked to be moved with a double bed, but they said that was indicated in my booking which was really not and that they said that they are fully booked. Disappointing experience overall.
Stayed 1 night in Oct 2020
Response from Leo on 4 Nov 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

6/10 Okay

Marie Belle

Stayed 1 night in Jun 2020
Response from Chris on 7 Jul 2020
Hi, Marie! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Chris

10/10 Excellent

MARICEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small room but its okey
Stayed 7 nights in Mar 2020
Response from Daniel on 27 Mar 2020
Thank you so much for the perfect ranking. Be assured, we have made a note of this concern to ensure a relaxed and enjoyable stay ahead, Daniel

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER TERRIBLE EXPERIENCE
This is a messed up booking. First they put me in a room that has no beddings and towels - - as in it was just a unit a bare unit with a bed and AC, nothing else. It took them almost an hour to sort things out! Then they transferred me to a different room and when I looked for the free toiletries and the bottled water, they said there's none. This is FALSE ADVERTISING! Imagine, no tissue and there's no water coming out from the bidet?!!! Wala ring tabo!!! My GOODNESS!!! There was a slight hint of pee smell in one corner of the room and the room has lots of small roaches. I DEMAND A SORT OF COMOENSATION HERE!
Stayed 1 night in Mar 2020
Response from Bow on 16 Mar 2020
Sorry for the discommode, We understand that we were not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Bow

6/10 Okay

Maricel

Liked: Cleanliness, property conditions & facilities, room comfort
Wrong advertisement
No free parking as advertized. No toiletries. With wifi but wrong password!
Stayed 1 night in Feb 2020
Response from James on 28 Feb 2020
Apologies for the inconvenience caused, Maricel! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, James

4/10 Poor

Joel, Olongapo city

Disliked: Cleanliness, staff & service
Many Small cockroaches. False representation about check in time.
Stayed 2 nights in Jan 2020
Response from Joey on 22 Jan 2020
Hi, Joel! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
sheets are not clean and no soap shampoo. The size of the room is good, and the staff good too.
Stayed 1 night in Mar 2021
Response from Leo on 25 Mar 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex