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Reviews of OYO 563 Mytown New York

2 out of 5
OYO 563 Mytown New York
1244 E. Jacinto Street, Brgy, Makati, Manila

Reviews

6.2
Rating 10 - Excellent. 7 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 6 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 9 out of 37 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ammy on 25 Feb 2024
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Frederick

Liked: Cleanliness
Disliked: Room comfort
Hotel thought I wouldn’t notice.
It’s hard to complain for the price but I paid few dollars more for the biggest option of the two rooms listed. Instead I got the tiniest room I’ve ever seen. How do I know? My friends had 5-6 rooms booked with their families for new years, they said my room was extremely small compared to any of their rooms. It was only 2 feet around the entire double bed. That was the whole room.
Stayed 1 night in Dec 2023
Response from Joey on 23 Jan 2024
We are sorry for the inconvenience, Frederick! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey

2/10 Terrible

ARJELEN

Travelled with family
We booked for 4 days for 2 adults and 1 kid (4 yr old) as we go in Makati for Christmas Vacation but suddenly when we came there the FO said kids not allowed... Why they didn't informed me ahead of time so we can cancel it and no one ever messaged me that we cant check in the hotel bec. we had kid with us.. The FO said i need to request a refund because they will refund my money but when i requested the website emailed me that the hotels declined my request refund.. I was very upset with their policy . We saved that money for our vacation but one blink its all gone coz they dont want to refund plus the staffs are not that approachable.. we waited long and they saw us in a lane waiting for our turn and no one ever told us kids are not allowed...
Stayed 3 nights in Dec 2023
Response from Joel on 23 Jan 2024
Hi, Arjelen! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

6/10 Okay

Brandin

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Barbara on 23 Jan 2024
Hey, Brandin! Thank you so much for the positive rating and for taking your valuable time to share the review with us. We are going to try to make sure your future visits are nothing less than perfect. Have a wonderful day ahead. Regards, Barbara

2/10 Terrible

Marilyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day I walk in the surround is not safe the place smell very bad and the room is so small. We have no choice to stay one nite but next day we check out. If you kindly refund me the remaining days. We came around 12:00 am and left early that day. Please if you can refund me the remaining days. Thanks
Stayed 8 nights in Nov 2023
Response from Barbara on 6 Dec 2023
Sorry for the hassle you faced, Marilyn! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

Alex

Disliked: Staff & service
I was charged extra because the towel i left was dirty and had a stain. No hotel on earth chargers extra if you use their towels. What next? Extra charge from used toilet paper and sheets!? In general the rooms are small in a shady area and you need to be awere of your surrounding and what you have in your pockets.
Stayed 1 night in Oct 2023
Response from Tim on 6 Dec 2023
Hi, Alex! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

4/10 Poor

Gayle

Travelled with partner
Disliked: Cleanliness, amenities
The room has a foul smell, the bathroom was full of mold and the air-conditioning clanged all night. We did enjoy the traditional vibrant neighborhood.
Stayed 4 nights in Aug 2023
Response from Noé on 12 Sept 2023
Hola Gayle! Acepte nuestras más sinceras disculpas por la decepción causada. Estamos de acuerdo en que la falta de limpieza es altamente inaceptable. Por lo tanto, le solicitamos que tome esto como un caso fuera de lugar, ya que estamos completamente obsesionados con la limpieza y es uno de los aspectos básicos que consideramos para servir a nuestros huéspedes. Tenga la seguridad de que hemos actualizado a nuestro equipo para tomar las medidas necesarias de inmediato para resolver este problema. Ten un buen dia. Saludos, Noé

8/10 Good

Deepak, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new and clean hotel with a rooftop pool with a great view of Makati. Rooms are small but clean. A noisy and busy part of Makati. Overall good value for money…
Stayed 8 nights in Jan 2023

8/10 Good

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a clean pool on top, secure, must have a room card to get in. But, it is a poor area and fenced off from the BGC witch is the nicest part of Manila. This makes it a bargain with just a 1/2 mile walk away. Great place to stay long term on a budget.
Stayed 6 nights in Jun 2022
Response from Jane on 10 Jul 2022
Hi, Warren! We are glad to see that you liked our services. Regards, Jane!

4/10 Poor

Jose Alvin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nearbgc
Stayed 10 nights in Jun 2022
Response from Simon on 10 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Daniel

Stayed 2 nights in Jun 2022

8/10 Good

Warren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has a pool and gym. it is reasonably priced.
Stayed 2 nights in May 2022
Response from Simon on 23 Jun 2022
Thanks for the positive rating, Warren! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Vasilios

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome palace
I really enjoy the stay. It felt like home. Staff was friendly and quick service hassle free. Cinema was clean and comfortable. Swimming pool was warm clean and beautiful. Paradise on earth
Stayed 20 nights in Apr 2022
Response from Joey on 4 May 2022
Hi, we appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

8/10 Good

Richard

Stayed 5 nights in Mar 2022
Response from Ammy on 15 Apr 2022
Hi, Richard! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Derrick A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Jason on 13 Apr 2022
Thank you for rating us highly, Derrick. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jason

10/10 Excellent

Warren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covid restrictions in the city are to high. Not a hotel problem. But greatly hurts the stay.
Stayed 23 nights in Mar 2022
Response from Ammy on 4 Apr 2022
Hi, Warren! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Mogens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ok, little rom and toilet but clean. But the area around was not so nice. But the hotel has also fitness rom and a nice pool so all was ok.
Stayed 1 night in Mar 2022
Response from Cheshta on 25 Mar 2022
Thank you so much for the positive rating, Mogens! Be assured, we will surely work on your feedback and ensure better services in the future. Regards, Ivy

10/10 Excellent

Raja Azfar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super accomodating and it's a great place for the price.
Stayed 1 night in Mar 2022
Response from Ammy on 12 Mar 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2022
Response from Jane on 23 Feb 2022
We appreciate your positive rating, We do take pride to serve our guests an amazing experience. Regards, Jane!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2021
Response from Ammy on 12 Dec 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

6/10 Okay

anicia

Disliked: Room comfort
My mother just got out today after 5 days she was quarantine as soon as she landed Philippines, the room did not a have tv, the window is so small, she was miserable we understand she can't come out and no visitor, but not having tv in room, even though she requested it a few times
Stayed 4 nights in Nov 2021
Response from Ammy on 17 Nov 2021
Hi, Anicia! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

8/10 Good

Sherlaine

Liked: Cleanliness
Stayed 4 nights in Oct 2021
Response from Cheshta on 8 Nov 2021
Hi, Sherlaine! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Ivy

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ammy on 4 Nov 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

mchale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A SAFE PLACE TO STAY!!! worst hotel i've ever been, we stayed in your hotel last July 08,2021, di namin enexpect na magiging worst ang stay namin sa hotel na yan, we are very dissapointed sa security ng area,regarding sa parking ng area, yes wala kayong parking and "PARK ON YOUR OWN RISK" yes pero kayo ang taga jan eh kaya naniwala kmi na okay lang ipark dun and the staff didn't advice us na ganon pala mga tao jan sa area na yan di nmn sa kanila kalsada jan pero bat ganon? kayo na mismong staff sa hotel alam nyo kng may nag papark sa area na yan pero mismo yung guard nag vouch na okay lang daw mag park dun kasi wala nmn daw nag papark, by the way we are from Samar came to Manila to pick up the brand new car that we purchased from toyota so bagong bago, syempre kami nmn naniwala sa guard na okay lang mag park sa area na sinabi nya. sa gilid lang pinark ang sasakyan which is kitang kita lang ni guard so ano yung habang ginagasgasan yung buong kotse is wala lang? ano yun tulog si guard? or pinabayaan lang? kahit wala kayong parking guest pa rin kami. you can't blame us na mgalit or ma feel bad kasi pinaghirapan namin na kunin yung kotse d nmn tayo tumatae ng pera dba??? tpos ganon lang? walang Malasakit? my major concern is the safety of your tenants and guest. ipaglaban nyo yang PARK ON YOUR OWN RISK!!!! i am a hotelier too pero d naman ganon ka unprofessional yung mga security namin.Ininsist nyo nlng dapat na sa BGC nlng mag park. kakatakot!!!
Stayed 1 night in Jul 2021

2/10 Terrible

Alexis

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The worse hotel in manila
Everywhere plates that your not allowed to smoke. When you ask the guards where the smoking area is, he say just around the corner. Another says in the basement. Then after paying 1000 deposit, a guard start making pictures with his cellphone and then the manager comes to tell you that they keep the 1000 because you're smoking on the wrong place. Wow. Never ever seen. What a rip off, what a bad way to make extra money.
Stayed 3 nights in May 2021
Response from Bruce on 23 Jun 2021
Sincere Apologies, Alexis! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Bruce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and
Stayed 15 nights in Mar 2021
Response from Marie on 11 Apr 2021
Thank you so much for the positive rating, Hope to serve you soon with an amazing stay. Regards, Marie!

2/10 Terrible

Jahzeel Ann

Disliked: Staff & service
Stayed 1 night in Jul 2020
Response from Nur on 8 Aug 2020
Hi, Jahzeel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Nur

6/10 Okay

Sara

Liked: Staff & service
It was okay
Stayed 3 nights in Feb 2024
Response from Ammy on 7 Apr 2024
Hi, Sara! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Wonho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joey on 18 Jan 2024
We are sorry for the inconvenience caused to you, Wonho! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

8/10 Good

Adolfo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y muy divertido
Stayed 3 nights in Dec 2022
Response from Ammy on 23 Mar 2023
Hola, Adolfo. Muchas gracias por estar con nosotros. Esperamos seguir contando con tu cariño y apoyo. Saludos, Tim.

10/10 Excellent

Jörgen

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Thanks for taking out your valuable time to rate us, Jorgen! We will work even harder to make your stay a memorable one :) Regards, Ava

2/10 Terrible

TSUJI

Stayed 2 nights in Nov 2022

6/10 Okay

OSAMU

Stayed 8 nights in Sep 2022

4/10 Poor

Wilma

Disliked: Cleanliness
Stayed 1 night in May 2022
Response from Simon on 11 Jun 2022
Hi, Wilma! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Good

YU, Setagaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
禁煙なのは理解できるがお酒を持ち込まないでと言うのはちょいきつい
Stayed 1 night in Mar 2022
Response from Jackson on 22 Mar 2022
Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Jackson