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Reviews of Shaw Residenza Suites

3 out of 5
Shaw Residenza Suites
429 Shaw Boulevard, Mandaluyong, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 62 reviews" "
Rating 8 - Good. 25 out of 62 reviews" "
Rating 6 - Okay. 12 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
room was spacious. small cockroaches in the room. you only get coffee the 1st day. we stayed 5 night and when we renewed 1 night and requested coffee, they had to call the owner to authorize it. Location is good. people next door leave doors open while cooking.
Stayed 6 nights in Jan 2019
Response from Ann on 8 Mar 2019
Thank you for this important feedback. We will use this to improve our service.

10/10 Excellent

Niña Janella Sabado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location; very attentive receptionists; bathroom shower water was strong and awesome and loved the daily housekeeping room cleaning and daily change of towels. Overall, they did a great job!
Stayed 6 nights in Nov 2018

10/10 Excellent

Coleen Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price
My stay at this property was a good experience. ..check in went well loved the up stairs bedroom. ..two bathrooms..kitchen so your able to cook...there are a few restaurants around the area..even a pure gold across the street. Only downside is the hallways witch are not very lite...light suppose to come on as you walking. .they need to work on that..but overall clean place..I would stay here again. .
Stayed 4 nights in Aug 2018

6/10 Okay

John, Lake Tahoe

Liked: Staff & service, room comfort
Close to food/attractions/transportation
Shaw Residenza was close to various restaurants and malls and it was easy to get a GRAB, Taxi, or Jeepney to places on Shaw Blvd. The hotel also had two complete bathrooms, a kitchen sink, water pot to heat water, a hot plate with pots and pans, a refrigerator, and a microwave. The sofas and beds were clean and comfortable but only the showers had hot water. If we needed hot water at the kitchen sink we had to either bring it from the shower, or heat it on the hot plate or water pot. Drinkable water was provided in a blue 20 liter plastic jug that was sealed in a plastic wrap and placed on the sink counter. Very small cockroaches were seen in the bathroom. Shaw Boulevard is very busy and the traffic noise even on the 14th floor was constantly heard. The pool was clean though rather small. Still perfect for the kids. Housekeeping was very attentive and arrived at the same time each day. Management was very strict about the number of guests we could bring to our room and requested they depart by 10 pm, or incur an overnight surcharge. Upon check in, the hotel agents wanted to charge a higher deposit than had been agreed upon in email correspondence prior to our arrival. I directed them to read the emails, which they retrieved quickly from their computer. Once they re read them they honored the original deposit. They also refunded it when we checked out.
Stayed 6 nights in Apr 2018
Response from Ann on 2 May 2018
Thank you for the review and we are glad you enjoyed the location, clean & comfy rooms, ease of transportation and ability to cook. We note your comments regarding pests and rest assured we do hold regular pest control but will definitely address this. We note all your inputs and will certainly use this to improve our service.

8/10 Good

Hyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ann on 25 Apr 2018
Thank you for the kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience. The property was spacious and affordable.
Stayed 1 night in Apr 2018
Response from Ann on 25 Apr 2018
Thank you and we're glad you found the property spacious and affordable.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice frienly staff
Response from Ann on 25 Apr 2018
Glad you enjoyed the good attitude of the staff and will surely let them know. It's our pleasure to make your stay pleasant. Thank you.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family accommodation
Good well sized Two bed apartment sensibility priced
Stayed 10 nights in Feb 2018
Response from Ann on 28 Mar 2018
Glad you enjoyed the spacious rooms and sensible pricing. It's our pleasure to help make your stay a success.

6/10 Okay

Gregory

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great location and clean room but....
Hotel is in a great location walking distance to all the malls...the room was clean and comfortable with beautiful views of the ortigas skyline...but the hotel feels like it’s on its last leg... run down ... elevator broken and working ones very slow. I had no hot water so they fixed that... the internet is terrible if it works... I had stayed here 5 years ago and the gym was new. Since then it’s not been maintained...still got a good workout in.
Stayed 1 night in Feb 2018
Response from Ann on 28 Mar 2018
Thank you for the important feedback Gregory. Glad you still found the location and room clean. Currently, we've been renovating, we've added new treadmills, the exterior is undergoing repainting and all other comments are surely being addressed. There must have been a glitch in your water heater but glad they had that fixed immediately. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was great
I liked it a lot. Staff was very friendly. Very clean room. They will clean the room at the time you request. Across the street from the market and restaurants. And close to 2 small malls. I would stay there again.
Stayed 7 nights in Jul 2017
Thank you for the 5 star review. We are glad you enjoyed the room cleanliness and the friendly staff. Hope yo see you again.

10/10 Excellent

Mark, Irvine,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay, close to shopping malls
This is my second time staying at this location. Enjoyed it immensely. Good clean rooms, spacious living area. An extremely good location. Lots of places to eat with several minutes walking distance. A grocery market directly across the street from the hotel. A very short taxi ride or jeepney ride to the nearest shopping malls. Friendly staff. Would highly recommend this hotel to friends or anyone visiting Manila.
Stayed 8 nights in May 2017
Response from Ann on 14 Jun 2017
Thank you for the perfect score. It's our pleasure to have helped make your stay a success.

8/10 Good

Jovan , Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. It feels like home.
I will recommend this place is not a hotel, but it is more like a 2 beds 2 baths condominium with everything that I need for a long stay. The kitchen is on the first floor and the 2 beds are at up stair on the second floor. Very clean place and daily room cleaning .

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great....quite the bargain

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Emmanuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will Think Twice If I'll Ever Come Back
Very poor customer service! It took forever before we were allowed to check in. They had our suite switched with another guest's room. It took about an hour before they realized the mistake. It took another hour before they finally had us switch suites. The guest who occupied our 'real' suite had already used the bed and bathroom in one of the rooms. It took another hour before our suite was finally clean again, with new beddings and toiletries. In other words, we lost about four hours, which we could have already enjoyed. With all the mix up and inconvenience, none of the staff even apologized. I asked if we can check out at 2pm the following day, since we lost about four hours, but they allowed only an hour extension, again without an apology. I like the place so much because it's very spacious, and the location is close to malls and restaurants. I thought I'd come back for other family occassions, but I think I just changed my mind! No matter how excellent every aspect and detail of the place is, with bad customer service, everything's ruined!

4/10 Poor

Pitupitu, QC

Disliked: Cleanliness, staff & service
Clueless Unprofessional Staff
Staff are clueless and unprofessional. Cockroaches in the unit. Basic and old appliances in the unit. Too many rules, too many penalties about anything with signage of warnings in every corner of the building and amenities- you'll not enjoy and be relaxed during your stay anymore.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accessible
staff was noce and helpful. you canask them to grab a taxi for you.
Response from Ann/Reservations on 8 Jul 2016
Thank you for taking time to review us. We apolgize for any miscommunication, our standard occupancy for a 2 bedroom unit is 4 and additional person is subject to extra charge.

4/10 Poor

Kaixer, Singapore

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bad internet connection
Hotel Staff are pleasing, doing everything they can to help travellers. Hotel facilities are poor. Take several steps around the room and your sole(bottom of foot) will be dark grey. Brooms and Mops are so old and dirty that makes the floor dirtier than before. More dishwashing detergent could be provided. Refrigerator are dirty, need to be wiped clean before use. Aircon leaks randomly at times. WiFi-internet is horrible. Tested on speedtest application. Ping = 509ms, Download = 1.86Mbps, Upload = 8.99Mbps. Sometimes it gives "Network communiciation error" as there's completely no internet or too low to be detected. Room is nice, considering there's 2 bathroom and 2 bedroom, along with cooking utensils and stove.
Response from Ann/Reservations on 7 Jul 2016
Thank you for taking time to review us. We are glad you enjoyed the nice, spacious rooms with kitchen, cooking facilities, 2 bedrooms and 2 bathrooms. We apologize if there was issues re housekeeping and we will definitely work to address all your comments. We will also look into the WIFI issue.

8/10 Good

JAMES ANTHONY, Walnut, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a big family!
Second time booking this hotel. There was 10 of us and we booked the 2 bedroom suite with 3 beds and also we asked for an extra roll away bed. Room is clean and beds were comfortable. A/C was available in every room. Dining table and access to a fridge, microwave and cooking appliances was a plus. Kids enjoyed the swimming pool. Underground garage with security for our car to park. Staff very friendly. Only negative I have to say is that it doesn't have its own cafe or in house restaraut, but there are nearby places to eat that are opened late.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay & great value
excellent stay march 2016. first time to PI so did not know what to expect but selected this one last minute based on budget, accommodations and location. family/kid friendly (love the playground), friendly staff, great location in metro manila near major tourist attractions, walking distance to local eateries, safe (guard at night), and most importantly, was disable-friendly. extra beds and cribs available upon request. clean rooms and linen. Gym available and ping pong table. One of my favorite parts was the unexpected lounge area on the higher floors to enjoy the view. Loved the shower heads as there were multiple options to control water pressure. speedy laundry service. kitchenette made us feel at home as well as the free WiFi/cable tv (important for entertaining the kids). AC in all rooms. pictures posted show exactly what the lodging offers. I'm considering renting long term in the future based on the great experience. Thank you for such a great and welcoming stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mark, winnetka, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PRIME LOCATION if you're staying in manila
stayed here for 4 nights. location is PRIME. close to SM megamall which is one of the largest malls in the country. hotel is surrounded by a 7-11, puregold grocery (like a target/walmart), a yellowcab pizzeria, kfc and a bunch of other restaurants, so places to pick up necessities and grab some food are ABUNDANT! hotel is more like an apartment unit setting, loft style place with a living room on first floor, kitchenette and a bedroom (1 or 2) on it's second floor. rooms are clean, wifi very responsive, only downside are the outdated furniture and appliances (tv was a small tube tv), but it still served it's purpose, my stay was comfortable. nothing special, just a good place to stay at especially because of it's LOCATION and conveniences around the facility. definitely recommended if you're in manila!

8/10 Good

Aileen, quezon city

Liked: Cleanliness, staff & service, room comfort
very comfortable helpful hotel staff

6/10 Okay

terry, Grand Rapids MI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
SUCKED!!!!
There were bugs in the room. I wanted to do my own laundry but they did it for me and I couldnt get it back for two days. They didnt serve breakfast or have a restaurant in the hotel

8/10 Good

fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MARLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Felipe Jr.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It take too long for our check out.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent for family or work
Approach can be messy with traffic but once inside its a dream. We had the lower floor with kitchen and living and upper with 2 bedrooms. Perfect for an economy business trip or with family. Close to the malls and with Puregold opposite for brisk shopping for groceries and emergency food. Tons of eating places around as well. Staff was polite and efficient. Don't get turned away by the outside traffic alone. Plan an extra 30 minutes and you will enjoy the stay. Much better than hotels that have lavish outside lobbies and crummy interiors. This one has modest outside and super spacious inside!
Response from Ann on 8 Jun 2016
Thank you for this wonderful review. We are so pleased you enjoyed the spacious unit at an economical rate. Hope to see you again.

10/10 Excellent

Jocelyn, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great bday celebration
I celebrated my bday on this hotel and it was great! There was a kitchenette and the dining area and living room is spacious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
The staff were really kind. Stayed for almost a week and it didnt make me feel homesick at all. I was still thinking to still extend except when they asked me to transfer to a other room since they said my room was already reserved by others. It could have been better if they Did

10/10 Excellent

phil-dane, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forlod the rating....
pleasant suprised in relation to size of room and facilities. ...

8/10 Good

C. Richard, Bodyguard Inc of Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP value apartment/room
Best furnished hotel deal Manila and I've stayed it 6

10/10 Excellent

C. Richard, Bodyguard Inc. of Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value loft apartment in Mandaluyong/Makati!
Best value loft apartment in Mandaluyong/Makati; I've should know, stayed in 5 different ones last 12 months. 7 thumbs UP; 2 thumbs down. UP for Space; living room to kitchen dining area felt a few square feet larger than others! Value; under 3000p/$75 for three beds! Smoking patio (appreciated), nicely stocked kitchen (nice to cook own breakfast there), Subway/KFC walking distance, pool was average, but mini-gym was ABOVE average! Ice cold AC! DOWN for Wifi; worked 33% of the time. And saw about a dozen ants, they go where the food goes, (kitchen, etc). This was a happy 3-day stay for me/us, thanks Shaw Residences!

8/10 Good

leslie p.

Liked: Cleanliness, staff & service, room comfort
really enjoyable
when I first entered the building the staff where very welcoming and friendly, answered all my questions politely told me about the hotel, then a young lady from reception took me to the room and showed me how things work without my asking, excellent. I only gave amenities a 3 because a hotel that size I would have liked to see a restaurant, but on the whole everything was clean, tidy and staff where excellent

6/10 Okay

Glen, Riverside, CA

Disliked: Cleanliness, room comfort
Strong Smoky Smell
Room was okay, but the smell from smoke was overwhelming. I ended up moving to another hotel close by that was cleaner, had a free breakfast and was much closer to the mall. This looks close to the Starmall and Shangri-la, but it's a good walk along a very busy street with heavy traffic and hit or miss sidewalks. Also no TV in bedroom and week AC in the living area.
Response from Ann/Reservations on 7 Jul 2016
Thank you for taking time to review us. All our units are currently non smoking and we apologize if there was any violation of such.

10/10 Excellent

christopher, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it.
Highly recommend this hotel The staff are friendly and efficient at there job,The rooms are a good size modern and very clean, i saw no insects during my stay,comfortable quiet beds,the showers are as hot as you like and very powerful.everything worked, (i didn't see it in the description but there is a hotplate for the pans).Drinking water is supplied via a plastic tank with a tap very easy to use.Fantastic view of Manila from the window.There is a huge food supermarket across the road,KFC,Subway and much more.A metered taxi from the airport cost me 300php.

10/10 Excellent

Vanda, A Gold member

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Great family hotel with close proximity to grocery stores and restaurants Also has an airport shuttle service for a nominal fee that can be requested.

10/10 Excellent

Rick, Iowa,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the money
I really liked my 8 day/night stay here. The staff was very accommodating and friendly. For the price I don't think it can be beat and the location was close to many restaurants and had a nice grocery store across the street.Also only a few minute ride to Mega Mall. I really felt at home here and loved the setup with the kitchen/dining area and living room on the first level and bedroom/second bath on the second level with a nice staircase leading to them. Everything we needed to prepare food and eat was also provided as well as having a laundry area in the suite. Basically this was a lofted one bedroom/2bath apartment.Also has a nice swimming pool. For the price I really can't say enough good things about this suite and will definitely stay here again.
Response from Ann on 7 Jun 2016
Thank you for the 5 star review and we are always happy to hear that guests wnjoyed their stay. We are glad you enjoyed the good value of the spacious units. We continue to work to improve the WIFI. Thank you.

8/10 Good

Perlita, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place away from home
Great place to stay.

8/10 Good

David Honorio III, Manila

Liked: Cleanliness
satisfied
staff was friendly. rooms are spacious and clean. parking just not enough

8/10 Good

KN.610

Liked: Cleanliness, staff & service, room comfort
Good place to stay.
Overall, our stay was a comfortable staycation. The staff are easy to converse with regarding additional things that you may need. The rooms were comfortable and clean. I felt like a home away from home.

6/10 Okay

Joseph, Cainta, Rizal

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and very accessible.
The location is very accessible. Stores nearby. The room is spacious, clean. Staff are okay.
Response from Ann on 8 Jun 2016
Thank you for taking time to positively the clean, spacious rooms and convenient establishments.

6/10 Okay

joanna, guam

Liked: Room comfort
Convenient for purpose of stay
friendly staff and great service, clean rooms and adequate space for everyone
Response from Ann on 7 Jun 2016
We are happy to know you enjoyed the staff, service and clean, spacious rooms. Hope to see you again.