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Reviews of ZEN Home Fort Victoria BGC

2.5 out of 5
ZEN Home Fort Victoria BGC
Fort Victoria, 5th Ave, Taguig, Taguig

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 31 reviews" "
Rating 8 - Good. 9 out of 31 reviews" "
Rating 6 - Okay. 7 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Qhitz

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Neverbeen in this hotel, but got bad experience. There is no reception. Rooms are limited, good luck if you last minute reservation. Cancelled right away. They dont refund. "Policy". No lienience. All company greed.
Stayed 1 night in Jan 2020
Response from Leah on 29 Jan 2020
Dear ZEN Guest, Thank you for writing this feedback! Please accept our sincerest apologies for the inconvenience you've experienced. Please be assured that this issue has been raised with our team to be investigated to make sure this won't happen again. We hope you could give us a chance to be able to serve you our best! Best Regards, Leah

6/10 Okay

MEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Unit has not been maintained. Middle part of bed frame is broken.
Stayed 1 night in Dec 2019
Response from Bea on 13 Dec 2019
Dear Mel, Thanks a lot for taking the time to review your stay. We are sorry that the facility was not at the best quality during your stay, we can assure you that we have taken necessary measures following your feedback to make sure this does not happen again. Best regards, Bea

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Amy N. Briones

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need bigger trash can parking for the hotel guests
Stayed 2 nights in Nov 2019
Response from Bea on 6 Dec 2019
Dear Amy, Thanks a lot for taking the time to review your stay! Please be assured that your feedback regarding the parking space has been shared with our respective team to be taken into account for our further improvement. As the top rated budget hotel franchise in Asia, we work hard to provide the best value. Best regards, Bea

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Worst Stays Ever
Hi. To be perfectly honest, my stay was one of my worst stays ever.  - The toilet was full of spiders, bugs and houseflies, especially in the shower area. - There were also moths flying in the bedroom - The blanket was literally a bed sheet. There was no proper blanket at all. - The deposit collection was a very weird process, with little to no proper documentation, just a slip of paper. - Yup, so it was a terrible experience.
fellow friends
more friends
no wonder i have friends
Stayed 2 nights in Nov 2019
Response from Bea on 29 Nov 2019
Dear Brian, Thank you very much for taking the time to review your stay. We apologize that cleanliness was not well-maintained during your stay, as that is not our usual ZEN experience. To maintain cleanliness, we regularly audit every room and provide deep cleaning services when needed. Our auditors will visit the property this week and take necessary measures to ensure this doesn’t happen again. We hope you give us a chance to provide a better experience to share. Best regards, Bea

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Week 2019
Our stay was pleasant. We found the location ideal close to many places to visit. The unit was very cozy for a family of three.
Stayed 2 nights in Oct 2019
Response from Review Management Associate-Bea on 7 Nov 2019
Dear Celia, Thank you very much for leaving us your feedback. We are glad to know that you are satisfied with our services and the location is suitable for you. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again Celia! Best regards, Bea

8/10 Good

Nancy, Dallas Texas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the condo itself and the property is nice. But the lobby are not lit up properly. Makes me claustrophobic.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The fact that no tea, coffee or creamer supplied, no mini bar left the unsupecting gues goingbto bed bvery unhappyt
Stayed 1 night in Mar 2019
Response from Putri on 28 Mar 2019
Dear ZEN Guest, Thank you for leaving us a review. We are sorry about the things that made your stay unpleasant. We can assure you that we are continuously working on improving our guest experience and your feedback is helping us. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope to welcome you back with better experience to share! Kind regards, Putri

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Erik, San Francisco, CA

Liked: Property conditions & facilities
Disliked: Staff & service
The communication with this property's management was by far the worst I've ever encountered. First, Expedia has check-in closing at midnight but the follow up email from management said 11pm, which is problematic when you think you had an extra hour to accommodate any unforeseen travel delays (like I ended up with). Management also wanted a scanned copy of my passport sent to an unsecured email account. NOPE. I emailed several times before the trip and received no response. I messaged the provided WhatsApp number several times, saw the messages were read, but never received a response. Management did not appreciate the anxiety felt when a foreigner arrives late at night in a new country without a 100% confirmed place to sleep. What was her response when I arrived and questioned about ZERO RESPONSES on WhatsApp? "The wi-fi in the lobby doesn't work very well"?! Uhhhm that's not how WhatsApp and cell phones work. She also wanted to take my Driver License as a deposit for the room. NOPE. Further, the shower curtain was moldy, the bed frame was so light that it glides when you get into bed, and the mattress was a glorified yoga mat. The price was perfect and some things can be overlooked. Not replying to over a dozen messages is unforgivable.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice condo type property. Good value for the area, great area to walk around if you want to see Bonifacio Global City area. Lots of good restaurant, shopping, bars near by. The 2 bedrooms and living area is minimum but fine. The bathroom needs toilet seat(not sure if it's just this unit) and could use some wall hangers.
Stayed 2 nights in Nov 2018
Response from ZEN Rooms on 13 Dec 2018
Dear ZEN Guest, I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Best regards, Bella

2/10 Terrible

Mark, Guam

Business traveller
Disliked: Cleanliness, staff & service, amenities
Waited 2 hours in the lobby for my room. Dirty sheets in closet. No blankets. Roaches in kitchen. Fort Victoria was a nightmare. Gross!
Stayed 2 nights in Nov 2018
Response from ZEN Rooms on 13 Dec 2018
Dear Mark, We appreciate you sharing your experience with us. We are sorry that you did not get our ZEN standard check in experience, we can assure you that we are already working on improving our service to make sure our guests always get the best. This is very disappointing to hear, but we hope you give us another chance to make it up to you! Best regards, Bella

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 6 nights in Oct 2018
Response from ZEN Rooms on 13 Dec 2018
Dear ZEN Guest, Thank you for the feedback! We are continuously working on improving our customer experience; that is how we became the top-rated budget hotel company in Asia. We can’t wait to see you back at ZEN Rooms! Kind regards, Bella

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space in a great area.
Great location in BGC. We really liked our place, very spacious and 2 bedrooms plus 1.5 bathrooms. The only downside to the place was the lighting in the bathrooms was so low it made it hard to get ready. Overall we enjoyed our stay and would stay there again.
Stayed 3 nights in Oct 2018
Response from ZEN Rooms on 13 Dec 2018
Dear Ryan, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. With ZEN, you can be sure to get the best value for money accommodation. We look forward to see you again! Best regards, Bella

10/10 Excellent

Jeff, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in the middle of Bgc. Big space and two bathrooms
Stayed 6 nights in Oct 2018
Response from ZEN Rooms on 13 Dec 2018
Dear Jeff, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. By booking with ZEN Rooms you can be sure to get the best value-for-money. We hope to see you again! Best regards, Bella

10/10 Excellent

Sam, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property manager Edwin (Edu) was very knowledgeable and helpful. He's doing an excellent job in customer service
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
They don’t have receptionist. We waited for someone to show us the place for almost thirty minutes. Rooms has no room numbers. They don’t issue tax receipts
Stayed 1 night in Oct 2018

6/10 Okay

Patrick, San Jose, CA

Liked: Cleanliness
I rated Zen Homes 3 stars because of a number of factors. However, just to be fair to the property and anyone looking for a cost effective stay, Zen Homes might be for you. If you tend to expect a Hotel like experience with House Keeping, Daily upkeep, change in towels, refill of toiletries and complimentary coffee/tea service, then book another property since Zen Homes does not provided that. It's a no frills stay for the cost conscious traveler. My experience wasn't the best, but the property mgr tried to do his best to fix the issues I have. First off, picture of room is different from what was given, it's a 2 story condo vs a single studio hotel feel. 2nd: wifi even though 2 options given were both not working. They don't have control over carrier cutting their WIFI services without advance notice. I was offered to move to a different room at first in the morning, which I declined, however at the end, they moved me to a different Zen Property in Icon Plaza which is a couple blocks away. That was much better and a larger property. I was happy, yet the amenities was still lacking, as mentioned, it's a BYO toiletries, coffee/tea and no towel change service. On top of that, the instructions and phone no. to checkout was outdated as well since no one was responding to my txt or viber to check out earlier. I was glad that I still had the contact at Fort Victoria who was able to respond back to me with a confirmation that checkout was at 8:30am and my deposit will be refunded.
Stayed 2 nights in Aug 2018
Response from ZEN Rooms on 20 Sept 2018
Dear Patrick, Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience occurred during the stay, especially with the cleanliness standard. Please be assured that we work continuously to improve our cleanliness standard and we spray the room with insecticide to ensure guest's stay would be a pleasant one. Please be assured that we have noted down your feedback for our better improvement. With ZEN, you can be sure to get the best value for money accommodation. We hope to see you again annd provide you with better stay. Best regards, Bella - ZEN Rooms

10/10 Excellent

Lee, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ZEN rooms are really good for the price. There's only one thing, I wished there's a shower curtain in the bathroom (not sure if that was intentional or they missed to replace it). But, other than that, the room is very comfortable and clean, their wifi was pretty good. We had a functional kitchen, a good size, fridge, 1-1/2 baths, small living room and a small dining table and it is 2 floors and there's also a swimming pool in the 5th floor. Couldn't ask for more! We'll definitely be back! Thank you ZEN Rooms!
Stayed 1 night in Jul 2018
Response from ZEN Rooms on 20 Sept 2018
Dear Lee, Thank you for the positive feedback! We are happy to know that you had a great stay with us. Please be assured that your feedback has been noted down for our improvement. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope to see you again. Best regards, Bella

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 2 nights in Jun 2018

8/10 Good

Ken, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Two floors apartment with great air-conditioning, but blanket is too thin and not sufficient if the air-conditioning is on. No complimentary cleaning service, washing machine, personal care kits and hair dryer. After all it's the cheapest you can get in BGC so it's expected.
Stayed 5 nights in May 2018

10/10 Excellent

Rein Xandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Fun stay
It was a pleasant stay! The staff here are very friendly including the guards and receptionist on duty in Fort Victoria. They assisted us all the way from going to the parking area to carrying our luggage to the lobby to register and to our room. Zen staff are very nice and friendly. Room is very clean and affordable.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarap Balikbalikan
The unit is good for family travellers on the shower rooms usually got stocked with overflowing water...messy. But overall rate. We did have a great time staying @ Fort Victoria.
Stayed 1 night in May 2018

10/10 Excellent

Ryan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loft type homey feel
A value for money “home away from home” only lacking is a steam iron, hence those looking to stay in this property for business trip or attending meetings must bring pre ironed clothes. Otherwise it is generally a good place to stay with malls and restaurants all walking distance away.
Stayed 3 nights in May 2018

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jeremy ping howe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My stay there 1 night.
The bath area was horrible and the sewage got choke. Call for maintenance which took like 4 hours to get it fixed. Reception was blue and check in was long. Unit was clean but beds were cheap foam. It's like a budget hotel except it's a condo in a prime area.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from ZEN Rooms on 20 Sept 2018
Dear Guest, Thank you for the feedback! We are very sorry for any inconveniences occurred during the stay. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We will be working harder to ensure our guest could have a great stay with ust! We hope to see you again. Best regards, Bella - ZEN Rooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊しました。
BGCというビジネス街の近くに位置しています。 ボニファシオ・ハイ・ストリートというきれいな道がありました。 買い物やレストランに不自由することは無かったです。 設備は少し古いですが、自炊をするための道具やソファーなど一通り揃っていました。共同プール・ダイニング・キッチン・エアコン付きのベットルームが２部屋あり、快適に過ごすことができました。