「On check in (9pm) the night shift lady that helped us was very nice and friendly and that’s about as good as it got. I booked the best & most expensive suite they offered which included a balcony and Jacuzzi tub. As soon as we walked into the room you could tell they had not cleaned this room in a very long time, there was a ton of dust and dead bugs all over the room. The carpet needed vacuuming, tile floor needed to be mopped, the jacuzzi was very dirty, we almost walked into a giant spider...
「Wonderful stay. Mark was fantastic. Treated us like a member of the family. Even though it’s on the main road it was very quiet. Extremely clean. It’s only an $9 Uber to the Basin Hotel downtown. We stayed in the Renaissance Room. Very spacious. Our only regret was the whole reason I booked was the winery on site, and it was closed, but they do have another one not far away. We will definitely stay here again.」
「The room smelled horribly of mold and mildew and writhing the first few minutes I saw at least 5 cockroaches and a small spider or some type of bug crawling on me. There was no way I could stay there!」