Rio de Janeiro Marina da Glória Hotels

"I really enjoyed my stay here. The check-in process, the breakfast, the staff...everything was going well beyond expectations until...the check out. I was charged for the entire room snack bar selections and drinks, even though we only grabbed one of the kitkats. I let them know and they then got aggressive and even said that if it wasn't me it was the other person in the room because the snacks had been "restocked" in our room. I told them that no staff had even been in the room other than for room service because we had a "do not disturb" sign on the door the whole trip. "

"The hotel did not meet our expectations, it does not match the price or the reviews. We got a room without a real window (the window faced the hallway) so there is no oxygen inside. There was an unpleasant smell in the room, which could not be ventilated. The wall near the air conditioning was wet and with black mold. The air conditioning also smelled. It was very unpleasant. The bed was worn, the mattress had a depression in the middle.The breakfast was only basic, the ingredients did not seem to be of good quality. So far the worst hotel I have been to, I would not return."

"Horrible breakfast !!! Just the basic stuff. No jellies, no natural juices, no cakes or flan, no cheese bread etc etc . Zero star for breakfast "

"Rooms are a bit outdated. Breakfast was good, staff was great, and hotel was in a great and safe location. "

"The hotel overall was great. The staff are very friendly, easy check in, the room was very clean with all the proper amenities. Breakfast and dinner was really good as well. The location isn't bad and its easy access to Ubers. I would definitely recommend it. "

"Rooms were clean, breakfast buffet was varied, and the price was reasonable. Not the most touristic part of town but close to many places where to eat."

" Cons: I wish I could give this accommodation zero stars and that’s solely for the utter lack of empathy shown by the front desk staff and especially a woman named I think Ali?. When I walked in Feb 17 after being assaulted and robbed right around the block from the hotel, and announced it at while she was at the front desk, she could not give a toss. Neither did the security guard. No one offered any assistance or concern whatsoever. Even when I asked her to reach the manager for a first aid kit, she seemed bored. He in turn seemed surprised, but again ZERO sympathy offered. This dismal attitude is on par with the rubbish attitude of the reception in general. When you walk in no one says hello, and when you leave no one says goodbye. They seem completely and utterly uninterested in the guests. Absolutely appalling “customer service.” These people should not be in business or should be retrained immediately. The area is complete rubbish so 100% do not recommend staying here during carnival as that that was when I got assaulted by walking to get lunch around the block from the hotel. There was almost no one around in the immediate vicinity of the hotel, special later in the afternoon. I do not recommend staying here even during no Carnival because even though the immediate area is busier during the work hours (the Italian, French and German consulates are literally around the block!), it’s really unsafe at night and you HAVE to take an Uber. "

"clean, great customers serv"

"Had a nice time here during Carnival. Great location and staff are helpful and accommodating "