We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 優異
Miao
2019年8月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Love this hotel
Nice place! I will stay here if we come back next time !
Miao
於 2019 年 8 月住了 1 晚
p 於 2019年8月27日的回應
thank you
8/10 不錯
真實旅客
2019年8月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
相比于其他区域的Best,这家稍逊一筹,但早餐很丰富。
真實旅客
於 2019 年 8 月住了 1 晚
p 於 2019年8月27日的回應
thank you
10/10 優異
Angelica
伴侶同遊
2024年5月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing night no disturbances at all only peace and quiet and staff was incredibly sweet!!
Angelica
於 2024 年 5 月住了 1 晚
2/10 很差
Jim
家人同遊
2024年5月7日
不滿:整潔度、設施服務和住宿狀況
Terrible property, It was still dirty and no towels. Surprised this is still a Best Western. Save your money and step up to a real hotel. Staff was nice.
Jim
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello Jim, We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found our staff to be accommodating. Your comments will be shared with our housekeeping team for review. We hope you will consider giving us another chance in the future to exceed your expectations.
8/10 不錯
Diego
親子同遊
2024年5月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The parking was really full
Diego
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Diego,We apologize for any inconvenience caused by the full parking situation. We appreciate your feedback and will share it with our team for future improvements. Please feel free to reach out to our management for further assistance regarding your experience at the hotel.
2/10 很差
Ma
2024年5月1日
Ma
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Ma, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.
8/10 不錯
Sheng
2024年5月1日
Sheng
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月22日的回應
Hello Sheng, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.
4/10 欠佳
Chelsea
2024年4月30日
不滿:職員與服務和住宿狀況
Chelsea
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月4日的回應
Hello Chelsea,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns. Your satisfaction is our top priority.
10/10 優異
Ashley
2024年4月26日
讚好:整潔度、職員與服務和住宿狀況
Ashley
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月28日的回應
Hello Ashley,We're thrilled to hear you had a fantastic experience at our hotel! Please don't hesitate to contact us directly if you have any further comments to share. We look forward to welcoming you back soon!
10/10 優異
David
2024年4月23日
David
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月14日的回應
Hello David,We're elated to hear that you enjoyed your stay with us! If you have any further comments or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another fantastic experience at our hotel!
10/10 優異
juan
伴侶同遊
2024年4月22日
讚好:整潔度、設施服務和住宿狀況
Very good location !! Breakfast was amazing… and we got to walk to the dunes!! The garden was well kept !
juan
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello juan,We are delighted to hear that you enjoyed our convenient location, delicious breakfast, and well-maintained garden during your stay. It's great to know you had the opportunity to explore the dunes on foot. Thank you for your positive feedback, and we hope to welcome you back in the future for another enjoyable stay.
6/10 一般
HIDEHIKO
2024年4月21日
HIDEHIKO
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月11日的回應
Hello HIDEHIKO,We appreciate you choosing to stay with us. If you have any feedback to share, please feel free to contact us so we can address any concerns. We hope to welcome you back for an even better experience in the future.
6/10 一般
Angela
2024年4月8日
讚好:職員與服務
不滿:住宿狀況
Angela
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Angela,We appreciate you choosing our hotel for your stay. If you have any additional feedback to share about your experience, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better stay.
6/10 一般
Shannon
家人同遊
2024年4月6日
讚好:職員與服務
I gave three stars because the hotel itself was dirty and not properly stocked with essential items. There was dirt around the bed and mold in the shower. There were also no towels left in the hotel room only face towels. When I asked for A towel it seemed as though there were none around the staff had to run around and find someone with a clean towel.
Shannon
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Shannon, Thank you for sharing your feedback with us. We take all comments seriously and will address your concerns with the housekeeping team to ensure a higher standard of cleanliness going forward. We appreciate you bringing this to our attention so we can continue to improve our services for all guests.
10/10 優異
Ryan
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check in was very easy. The staff were all very helpful and friendly. The room was clean, but the bathroom is very small. It appears to be fairly old and recently "updated". Overall, we were happy with what we got for the price.
Ryan
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月3日的回應
Hello Ryan, We appreciate your positive feedback on our easy check-in process and friendly staff. It's great to hear that you found your room clean and that you felt it offered good value for the price. We will take note of your comments about the bathroom size for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.
10/10 優異
Guihan
2024年3月28日
Guihan
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月19日的回應
Hello Guihan,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!
4/10 欠佳
J
家人同遊
2024年3月26日
讚好:整潔度和設施服務
不滿:職員與服務和住宿狀況
So I had booked two rooms for March 23…
When checking in for room 119 for my sister we had to wait hour and half for us to check in..with us there were other five people waiting to be helped as there was no one at the front desk…I have spoke to manager Jay Patel and had requested full refund for both the rooms…119 and 121. He said he will do whatever he can. This has never happened to before.
The cocking on the shower is all broken and brought it to management attention. Please I need full refund on both the rooms that I booked thru Expedia. Thanks Jayana Mulukala
J
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello J,We apologize for the inconvenience you experienced during your stay. Rest assured, your feedback about the service and maintenance issues has been forwarded to the relevant departments for review. For any further assistance regarding your refund request, please reach out to our management team directly. We appreciate your understanding and look forward to addressing your concerns promptly.
10/10 優異
Frederick
2024年3月24日
讚好:整潔度、職員與服務和住宿狀況
nice breakfast staff, great price
Frederick
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Frederick,We're pleased to hear you enjoyed the service of our breakfast staff and found our rates to be competitive. Your feedback is appreciated as we strive to provide excellent value to all our guests. Thank you for choosing to stay with us.
2/10 很差
Dronneil
2024年3月24日
Dronneil
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月14日的回應
Hello Dronneil,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly. We value your input and strive to provide a positive experience for all our guests.
8/10 不錯
Gordon
伴侶同遊
2024年3月22日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
There was quite a bit of trash in the courtyard that remained more than a day. Seemed to "cheapen" the otherwise clean facility.
Gordon
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello Gordon,We appreciate your feedback regarding the courtyard cleanliness. Our team will address this matter promptly to ensure a consistently pleasant environment for our guests. Thank you for bringing this to our attention.
8/10 不錯
Veronica (Rosignano Marittimo LI)
家人同遊
2024年3月17日
讚好:整潔度和職員與服務
Everything was fine except for the missing towels in the room
Veronica
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日的回應
Hello Veronica,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the missing towels in your room and have passed this information along to our housekeeping team for review and improvement. Your input helps us to enhance the guest experience for all future visitors.
2/10 很差
Nathan
商務旅客, 多人同遊
2024年3月13日
不滿:整潔度、職員與服務、設施服務和住宿狀況
There was an ant in my bed, and the bathroom showerhead was broken and coming out of the wall.
Nathan
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月14日的回應
Hello Nathan, We are sorry to hear about your experience. Your feedback is important to us, and we will address these issues to ensure a better stay for our future guests.
8/10 不錯
alfonso (Winton)
2024年3月11日
讚好:整潔度、職員與服務和住宿狀況
Next to the ocean and there is store and restaurants nearby
alfonso
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日的回應
Hello alfonso,We're glad you enjoyed the hotel's convenient location near the ocean and close to local amenities. Your feedback is appreciated as it helps us continue to improve our guests' experience. If you have any further comments or suggestions, please feel free to reach out to our management team.
8/10 不錯
Adrienne
家人同遊
2024年3月8日
讚好:整潔度和職員與服務
Nice renovation, soft beds and good power options. Very little clothes storage, heater sounded like a ufo landing and bathroom so small you could barely move. Still, comfortable for a few days with good space.
Adrienne
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月9日的回應
Hello Adrienne,Thank you for sharing your feedback with us. We're delighted that you appreciated our recent renovations, comfortable beds, and convenient power options. While we're glad you found the space comfortable overall, we apologize for any inconvenience caused by the limited clothes storage, heater noise, and bathroom size. We appreciate your valuable input as we strive to improve our guests' experiences.
10/10 優異
Maureen
伴侶同遊
2024年3月3日
讚好:職員與服務、設施服務和住宿狀況
Didnt really walk around. Was in room after dark and it was raining, but accommodations were great. Would stay here again. Staff person was very nice.
Maureen
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月5日的回應
Hello Maureen,We are delighted to hear that you found our accommodations great and that you had a pleasant interaction with our staff member. Should you return to the area, we would be honored to welcome you back for another stay. Please feel free to reach out to management directly with any further feedback you may have.
10/10 優異
Fehmi (Phoenix)
多人同遊
2024年2月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet, reasonable price
Fehmi
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Fehmi,We're delighted to hear that you found our hotel clean, quiet, and reasonably priced. Your feedback is greatly appreciated! We hope to welcome you back in the future for another enjoyable stay.
6/10 一般
Kenya
2024年2月21日
讚好:整潔度、職員與服務和住宿狀況
Kenya
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Kenya,We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any feedback you may have from your recent visit, so we can ensure we meet all of our guests' expectations.
8/10 不錯
Roman
2024年2月18日
Roman
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Roman, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 優異
Ruth
2024年2月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Shelley smiled & gave me a kind welcome when I entered the office. A smile goes a long way with your customer's!
Thanks also to Mr. GIni for his assistance.
I'll recommend you to others.
Ruth
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月8日的回應
Hello Ruth,Thank you for your kind words about our team members, Shelley and Mr. Gini! We truly appreciate your recommendation and are delighted to have provided you with a warm welcome. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us directly.
2/10 很差
Gabriel
商務旅客
2024年1月16日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don't stay here...you're welcome lol
Horrible. Had to get 3 different rooms until a shower worked. Not to mention all at 5am after I got off work...
Gabriel
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月17日的回應
Hello Gabriel,We apologize for the inconvenience you experienced during your stay. We understand the importance of a functioning shower and are sorry for the inconvenience of having to switch rooms. We appreciate your patience and understanding.
10/10 優異
Mario
2024年1月15日
讚好:整潔度、職員與服務和住宿狀況
Mario
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月17日的回應
Hello Mario,Thank you for staying with us and giving us a perfect rating! We are delighted to hear that you had a great experience at our hotel. If there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back again in the future.
10/10 優異
Madeline
2024年1月14日
Madeline
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Madeline,We are thrilled to hear that you had a wonderful stay at our hotel! We truly appreciate your kind words and are glad that our services met your expectations. Should you have any future travel plans, we would be honored to welcome you back for another exceptional experience.
10/10 優異
Barbara
2024年1月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Barbara
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Hello Barbara,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. Our team works hard to ensure that every guest has a memorable stay and we are glad that we achieved this with you. We look forward to welcoming you back in the future for another exceptional stay.
10/10 優異
Beth
家人同遊
2024年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beth
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月9日的回應
Hello Beth,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon. Safe travels!
10/10 優異
Andre
2024年1月3日
Andre
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Andre,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
10/10 優異
Alexandra
2024年1月3日
讚好:整潔度、職員與服務和住宿狀況
Alexandra
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月8日的回應
Hello Alexandra,Thank you for choosing to stay at our hotel. We are thrilled to hear that you had a fantastic experience during your visit. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
6/10 一般
Mina
伴侶同遊
2024年1月2日
讚好:職員與服務
不滿:住宿狀況
Most loudest room I’ve ever stayed in. It’s a clean and renovated place but walls have NO padding. Your next door neighbor feels like they are in your room, you can hear anything they do. So bizarre.
Breakfast is hit or miss but was OK.
Ok location
Mina
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月8日的回應
Hello Mina, Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced regarding the noise levels in your room. We appreciate your positive comments regarding the cleanliness and renovations. We strive to improve our guest experience and take your feedback seriously. We hope you enjoyed our breakfast offerings and found our location satisfactory.
10/10 優異
Barbara
2023年12月31日
Barbara
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello Barbara,We greatly appreciate your perfect rating of 10 out of 10! It was an absolute pleasure having you as our guest and we are thrilled that you had such a delightful experience during your stay. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another outstanding stay!
8/10 不錯
PRASHANT
2023年12月28日
PRASHANT
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello PRASHANT, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
10/10 優異
edgar
伴侶同遊
2023年12月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Limpia, moderna, simplemente inmejorable
edgar
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日的回應
Hello edgar,Nos alegra saber que disfrutó de nuestras instalaciones limpias y modernas. Agradecemos sus amables palabras y esperamos poder darle la bienvenida nuevamente en el futuro.
10/10 優異
Jak
2023年12月28日
Jak
於 2023 年 12 月住了 1 晚
Shelley Forsythe 於 2023年12月29日的回應
Thank you for taking the time to review our hotel, your feedback is important to us. We hope you will consider us again for all of your hotel needs in the area, and we look forward to welcoming you back in the future.
6/10 一般
Hong
2023年12月28日
讚好:整潔度和職員與服務
Overall it was good. Rooms were updated, clean beds but beds needs a little better support it was making a bit nois
Hong
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日的回應
Hello Hong,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the updated and clean rooms. We take note of your comment about the bed support and will pass it along to our team for further consideration. We hope to welcome you back in the future for an even better experience.
8/10 不錯
Menglong
2023年12月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Menglong
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日的回應
Hello Menglong, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 優異
Eveangelina
2023年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Eveangelina
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月21日的回應
Hello Eveangelina,We are thrilled to hear that you had an excellent experience during your stay with us! We strive to provide the best service and accommodations for our guests. We look forward to welcoming you back in the future for another wonderful stay.
8/10 不錯
Miguel
2023年12月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Miguel
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日的回應
Hello Miguel,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that you had a good experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for an even better stay.
10/10 優異
Eveangelina
家人同遊, 親子同遊
2023年12月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Eveangelina
於 2023 年 12 月住了 3 晚
Shelley Forsythe 於 2023年12月17日的回應
Thank you for your excellent review. We value your opinion, and take it very serious. Thank you for choosing The Best Western Marina State Beach for your lodging needs while in Marina.
6/10 一般
Francis
2023年12月9日
Francis
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月13日的回應
Hello Francis, We appreciate you choosing our hotel for your stay. If you have any feedback, we encourage you to reach out to us directly so that we can address any concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.