Private beach
Check availability

Reviews of Carols Beau Rivage Hotel

5 out of 5
Carols Beau Rivage Hotel
El-Obayed Bay, Marsa Matruh

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 7 out of 46 reviews" "
Rating 4 - Poor. 6 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kiran

Stayed 1 night in Oct 2022

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
We had the most amazing family time. Staff is great , hotel very clean , service is excellent. we arrived around 12:30 PM , and staff checked us in already. Also the rooms booked were garden view , and they got us pool/sea view. It goes without saying the beach there is insane. Overall it was a wonderful time spent , and am glad Carols is still maintaining their quality lever.
Stayed 2 nights in Aug 2022
Response from eid Ibrahim on 9 Aug 2022
Dear Mr. Khaled, It was our honor to welcome you at our hotel and we are waiting for the pleasure to welcome you again. Thank you Eid Ibrahim General manager

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Jul 2022
Response from eid Ibrahim on 20 Jul 2022
Dear Mr. Mohamed Have a nice morning Thank you for visiting our hotel and we are waiting for the pleasure to welcome you again. Thank you Eid Ibrahim General manager

4/10 Poor

Amr

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very old room furniture that is in a very bad condition, fridge not working, closets and beds almost expired. in general whole hotel needs renovation. level of cleanliness for rooms, restaurants, public toilets very poor. All inclusive offering extremely poor, no bottle of water could be provided but have to go get from water dispenser, no fresh juices, no ice creams, coffee is provided in Nescafe classic only, food quality very poor. staff doesn't help. staff appearance and cleanliness very poor. while hotel pricing is high. hotel should be max 3 starts hotel not 5 at all.
Stayed 3 nights in Jul 2022
Response from eid Ibrahim on 14 Jul 2022
Dear Mr. Amr Thank you for visiting our hotel and we feel sorry that you faced all the mentioned negative points , but kindly note that we have 2 kinds fresh juices during breakfast also all kinds of hot drinks available in our bars from 10:00 a.m. till midnight, also you didn't give us the chance for solving the mentioned problems as you didn't refer to the reception or the restaurant manager for any problem. we do appreciate your comment and we are waiting for the pleasure to welcome you again at our hotel. thank you

8/10 Good

hassan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beach , spacious rooms ,
Stayed 3 nights in Jun 2022
Response from eid Ibrahim on 23 Jun 2022
Dear Mr. Hassan Have a nice day Thank you very much for visiting our hotel and we are waiting for the pleasure to welcome you again at Carols Beau Rivage Matrouh Thank you Eid Ibrahim General manager

8/10 Good

Fayek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and secluded but means of transportation to the city Are very limited. Dining as a whole was less than what is expected at a classified as a 5 stars hotel. Friendly staff and very helpful. Beautiful beach, white sand and turquoise water .
Stayed 4 nights in Apr 2022
Response from eid Ibrahim on 7 May 2022
Dear Mr. Fayek, Have a nice day Thank you very much for visiting our hotel and we promise in your next visit all the mentioned points will be improved. we are waiting for the pleasure to welcome you again at our hotel. Thank you Eid Ibrahim General manager

8/10 Good

Hani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carols Hotel Marsa Matrouh
The site is very well kept. Beach clean except the presence of Burka women in the water (what a shame). Room comfortable and clean. Restaurant more or less organized. Behaviour of some guests was against basic hygiene for Covide-19. Asked for an orange juice and was offered TANG (what a shame for a 5 stars Hotel) I booked 3 rooms sea view and I was given swimming pool view. with a sarcastic comment :look at your left and you will see the sea. I was never given a sea view in spite of paying for it.
Stayed 1 night in Oct 2021
Response from eid Ibrahim on 8 Nov 2021
Dear Mr. Hani, Have a nice evening Thank you for visiting our hotel and we are looking for the pleasure to welcome you again and for sure we will do our best to improve the mentioned points. Thank you Eid Ibrahim

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Child Friendly and lovely beach.
Beautiful beach and very child friendly. Lovely food. We went out of season so it was very quite which was good for us. The service was sometimes slow but the food was good. I personally found the beds a little hard but others might be fine with them.
Stayed 1 night in Oct 2021
Response from eid Ibrahim on 8 Nov 2021
Dear Sir, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is nice as well as the beach. They charge premium rates which are understandable, however, you don’t get the service equal to the premium rates, and here are some: - The staff is nice and helpful with extra security at the gate and the hotel entrance, however, the front desk only treats you well if you are a foreigner or a tourist, if you are a local, they treat you well but not so good. - You have to pay extra if you want to get your clothes ironed as the rooms don’t have any iron boards or iron which is kinda off for the rate they charge. - There is no Microwave in your room to use. - This is one of the shocking news and made me not pleased which they do not have WiFi in the rooms, ONLY available at the bar so if you are a traveler like me and do not have a local network, you are kinda stuck. Or you have to walk to the bar to use the wifi which is a little distance from the room. - The restaurant and the breakfast bar are very limited if there are few guests at the hotel. If I pay premium rates, I should expect premium service no matter what. I end up driving to the town(which is 30 minutes away) to get some food. On the good side, the hotel is clean and the view is amazing. They do have an outdoor pool and an indoor as well. Also, they offer free beach tools if needed. Overall was nice and I would be ok with everything if I don’t have to pay premium rates.
Stayed 3 nights in Oct 2021
Response from eid Ibrahim on 22 Oct 2021
Dear Mr. Mohamed, Have a nice morning Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim

2/10 Terrible

Shereef, Dearborn

Travelled with family and small children
Liked: Cleanliness
The beach is amazing but everything else is terrible! For a hotel that thinks it’s 5 star the restaurant chef is really bad. If you are eating meat one piece would be too salty the other would have no salt That plate you thought was called macaroni béchamel is actually black paper with the side of pasta! Toooo spicy!!! Also, the beef burgers are actually salt a little beef. They serve stale bakery/pastries. For example, the croissants were stale on our first breakfast but were amazing on our next but then stale again!! 2 people in my group got sick eating 2 different meals on 2 different days! The staff are really underpaid and it shows! If they smile they expect you to reach for your money tree and give away money! Staff are really polite and almost always helpful but you can’t pause for awkward silence after each interaction waiting to be paid tips! In my opinion, the beach towel person is the best! He does his job well, cleans your seats, sets towels on them and don’t wait. If you want to to him you’ll have to go back to his towel booth. He also cares about the environment. I’ve seen him chase after litter and plastic before reaching the sea! Amazing person. My mom is a regular there and she even said the kitchen was really bad this stay. I really hope they improve. The hotel is amazing but they need to fix things before it’s too late
Stayed 3 nights in Sep 2021
Response from eid Ibrahim on 1 Oct 2021
Dear Mr. Shereef, Have a nice evening Really we feel very sorry that you had bad impression about our food , you had stayed 3 nights with us and we were available at the restaurant and the reception is working 24 hours but we didn't hear any thing from your side to give us the chance to satisfy you and even we had referred back to our resident doctor concerning the illness which had been occurred during your stay but we didn't find any incident reports or doctor visit. We hope to welcome you again to give us the chance to change that impression, and for sure we will have investigation concerning all the points that your good self mentioned. Thank you Eid Ibrahim

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from eid Ibrahim on 27 Sept 2021
Dear Mr. Tamer, Thank you very much for for staying at our hotel and we are waiting for the pleasure to welcome you again Thank you Eid Ibrahim

4/10 Poor

anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
OVERPRICED DIDNT RECOMMENDED
Food wasn't good i had a Gastroenteritis is a short-term illness triggered by the infection and inflammation of the digestive system from the low quality food, only desserts and fruits were good , not all staff friendly , i didn't feel welcomed. I feel like the price is only for the sea which was so good and clean , and the view ,it was the worst experience ever , the food was
Stayed 2 nights in Sep 2021
Response from eid Ibrahim on 27 Sept 2021
Dear Mr. Anthony, Have a nice evening Really we feel sorry that you didn't enjoy your short stay with us , although your booking was garden view we had made upgrade to your room to sea view king bed according to your request. Even upon departure we had small meeting on the reception desk and unfortunately we didn't have the chance even to satisfy you and your wife. We hope and we are waiting for the pleasure ton welcome you again at our hotel Thank you Eid Ibrahim

10/10 Excellent

sherif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing more than perfect also the beach and pool was amazing
Stayed 3 nights in Sep 2021
Response from eid Ibrahim on 24 Sept 2021
Dear Mr. Sherif Thank you for staying at Carols Beaorivage Matrouh We are waiting for the pleasure to welcome you again at our hotel. Thank you Eid Ibrahim

10/10 Excellent

Kamel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from eid Ibrahim on 11 Sept 2021
Dear Mr. Kamel, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again thank you Eid Ibrahim

4/10 Poor

Mohamed

Travelled with family
Disliked: Staff & service
Overpriced
Food wasn't good, only desserts and fruits were good , not all staff friendly , i didn't feel welcomed. I feel like the price is only for the sea which was so good and clean , and the view
Stayed 1 night in Aug 2021
Response from eid Ibrahim on 10 Aug 2021
Dear Sir, Really we apologize for hearing that you were unsatisfied with the food and unfortunately due to your short stay only 1 night we couldn't meet you and we received your letter which you had dropped at the reception. we hope that we see you again and you will find big difference Thank you Eid Ibrahim

4/10 Poor

Anwar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good 😩 Reception response is very very bad, Reception staff do not have the best in dealing with guests and do not respond to their requests Shuttle bus 🚌 not available ! Room air conditioning is a lot of malfunctions and is not working properly
Stayed 3 nights in Jun 2021
Response from Eid Ibrahim on 18 Jun 2021
Dear Mr. Anwar, First please accept our apology And we promise for your next visit the picture will be changed totally and we are waiting for the pleasure to welcome you again at our hotel Thank you Eid Ibrahim

10/10 Excellent

Amr

Stayed 2 nights in May 2021
Response from eid Ibrahim on 11 Sept 2021
Dear Mr. Amr, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I have a problem with you
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location, with unfortunately limited quality services
Stayed 2 nights in May 2021
Response from Eid Ibrahim on 1 Jun 2021
Dear Guest, Thank you very much for your comment and we promise your next visit will be nice and we will do our best to let you enjoy your holiday. Thank you Resident manager

8/10 Good

Stepan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great surprise on Egyptian Mediterranean
The resort has a sort of bay, so it lacks the bad conditions for swimming with undecurrents and high waves that is is so usual on Egyptian Mediterranean. Here not, You can enjoy swimming on white sand beach and turquoise water fully. Also the swimming pool is conveniently large, the overall feeling is very good once You are inside the resort, albeit the first impression from outside could be opposite. The resort matches Red Sea standards, I highly recommend especially outside the main season for Egyptians (june to september), april, may, and october can be very nice here.
Stayed 2 nights in May 2021
Response from Eid Ibrahim on 1 Jun 2021
Dear Guest, Thank you very much for your comment and we are waiting for the pleasure to welcome you again at our hotel thank you Resident manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only required to set buses to transfer people to downtown or to nice places to visit
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Food and waiting service poor, beds tired and uncomfortable.
Stayed 1 night in Nov 2018
Response from Warshan on 17 Mar 2019
Dear Valuable Guest, Thank you for your feedback and be sure that we will work on your comments and we are looking for welcoming you again soon. and meet you personally.

10/10 Excellent

Amr, Alexandria , Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and quality of service
Quality of service
Stayed 2 nights in Oct 2018
Response from Warshan on 17 Nov 2018
Dear Valuable Guest, Thank you For your kind feedback and we are looking for welcoming you again soon. Hotel Management

10/10 Excellent

Janine, Southport

Liked: Cleanliness, property conditions & facilities
Their descrption of Allinclusive is misleading! It does not include alcohol local or otherwise neither icecream or a range of hot drinks! You can only have the choice of siftvdrunks trabgs and instabd coffee.
Stayed 2 nights in Oct 2018

8/10 Good

Adel

Liked: Cleanliness, property conditions & facilities
Nice and close to the beach The atmosphere amazing All juices in all inclusive not fresh also espresso out of all inclusive.
Stayed 4 nights in Aug 2018
Response from Warshan on 27 Aug 2018
First of all, we would like to thank you for your feedback and we do assure you that we take every comment as a chance to provide better service to our valuable guests. Looking forward to welcome your good-self once again at our resort

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vacation
Stayed 4 nights in Jul 2018
Response from Warshan on 16 Aug 2018
Thank you and we are waiting to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionists were too much helpful, they allow us to do early check in right to next ready room, house keeper was so creative about towels folding, my kids waitind every morning to check their towels what to be, we got all inclusive but we missed coffee and tea as we are not much in other beverage, food was not bad, more in egyption food style.
Stayed 4 nights in Jul 2018
Response from Warshan on 24 Jul 2018
First of all, we would like to thank you for your feedback and we do assure you that we take every comment as a chance to provide better service to our valuable guests. Looking forward to welcome your good-self once again at our resort

8/10 Good

Emad, Alex.Egypt

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel location by the beach,excellent choice for food ,good animation team .
Stayed 1 night in May 2018
Response from Ahmed on 29 Jun 2018
Thanks & we are waiting to welcoming you again.

10/10 Excellent

Salah El Dine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017

6/10 Okay

adel, boston MA

Liked: Cleanliness, room comfort
The most beautiful beach and very bad food
Carlos has an amazing beach but they miss a few things: First, the food can not be worse. The low quality and unhealthy food is so repulsive and is going to hurt the resort. The resort does not provide good wifi service or a business center. The Chef and the supervisor of the main restaurant are very unprofessional and they should work in tourism industry.
Stayed 6 nights in Sep 2017

6/10 Okay

adel , Boston US

Liked: Cleanliness, property conditions & facilities, room comfort
Nice beach but painful food
Beach is wonderful and amazing view. Staff is helpful except for the restaurant where there is an unfriendly superviser. Food is so bad and very low quality. Poor internet and no business center.
Stayed 6 nights in Sep 2017

6/10 Okay

alaa, egypt

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unpleasant surprise. I had a higher expectation
What is good about the place is an outstanding beach and sea water. Its one of the best world wide. For locals the hotel is terribly expensive, not value for money by any means.i paid like 270 usd/ night for double room all inclusive. The service is like 2 stars hotel. - i woke up early one day on the 31st of aug for an urgent need for internet at 6 am. The lobby was completely empty. One of the stuff showed up after 5 mins. It looks like i disturbed him. He gave me the password then i asked for help. He gave me and advice and went to continue his sleep .... the guy vanished .. its my problem. - if you care about food safety for sure this place will not be suitable for you. You can easily see pizza guy next to the pool openning the bottle of the oil with his mouth as if it carrot .. no hair net long sleeves is not there ... the logic is not there ... i.e if it goes to oven its ok as far as you didnot spot a hair in your pizza. - double check on fruits cleanliness and freshness. - when you witness people taking care of cleaning you immediately get worry. If he is not clean how come he will make my room clean. - animation team work like 18 hrs a day. I appreciate they were very good. Asking them to use better words. Some guets understand arabic. - the hotel management really focus on cutting cost. The place is not maintained.stuff uniform is faded -losing a beach towel can turn into a big issue !! Unfortunately this is the only hotel that has access to such a beach.
Stayed 4 nights in Aug 2017

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sherif, Egypt

Disliked: Staff & service
Great beach awful service
The beach is great rooms are average food also average very bad customer service you can fell if you are going on a high season it is highly overrated

10/10 Excellent

Usama, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome resort
Amazing view, clean and organized facility. Kind and helpful staff. Great food and clean dining area and restaurant. Thank you so much.

6/10 Okay

Ahmed

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Over rated
the hotel staff behaviour was really bad and they are not keen to help you.

8/10 Good

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
go for sea
Good hotel and it had the best sea ever we enjoy it but it is mainly conserned with the italians the hotel needs to be more interactive with the country tourist

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

H. Ghamry

Liked: Cleanliness
Hotel is nice but the food is really bad many variety but quality is too bad

10/10 Excellent

Waleed

Travelled with family
Stayed 2 nights in Sep 2021
Response from eid Ibrahim on 4 Oct 2021
Dear Mr. Waleed, Have a nice day Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again at Carols Beaurivage Matrouh Thank you Eid Ibrahim

10/10 Excellent

Raed

Stayed 3 nights in Sep 2021
Response from eid Ibrahim on 28 Sept 2021
Dear Sir, Have a nice evening Thank you very much for visiting our hotel and we are waiting for the pleasure to welcome you again . Thank you Eid Ibrahim

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019

10/10 Excellent

Gianni, ITALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spettacolare albergo con spiaggia privata
La migliore esperienza mai avuta, non ci sono parole per descrivere la professionalità, la simpatia, l'organizzazione e la cordialità dell'albergo e del suo staff!! Sono rimasto assolutamente soddisfatto. Consiglio vivamente di andarci! tornerò sicuramente!
Stayed 7 nights in Dec 2017

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كارولز بوريفاج منتجع الهدوء والاسترخاء
الفندق مكان رائع للاسترخاء والاستمتاع بالشاطيء الجميل ومناسب للعائلات وحديثي الزواج والطعام والخدمة جيدة جدا
Stayed 4 nights in Jul 2017

2/10 Terrible

Dalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق فقير
مستوى الطعام سيّء للغاية

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort