Matchams Holidays

Spacious clean rooms with air conditioning! loved those features. Staff was very kind. Not in an ideal area for a woman travelling alone, as well as the nearest tube stop being a 12 minute walk away, but the property outshined those downsides. Would stay again!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

It is a very nice hotel. Bright, clean and excellent staff. The only criticism is that in the bedroom there is only one upright chair, by the desk and quite hard. There is no comfortable chair to sit in so one person has to sit on an uncomfortable chair and the other on the bed. Does not make for a comfortable stay.

If you’re visiting London this was the perfect place to stay!! Convenient to groceries and pharmacy and right by Earl’s court underground transport which got your everywhere you needs to go in London! The staff at the hotel were excellent.. knowledgeable and friendly! The cutest property as well!!

It is a lovely property and the staff made it even more special.