The staff was super friendly. We called ahead and they told us we could check-in early, then we got a lot of recommendations for things in the area; hiking trails, and beaches to visit. Every question we had was met with a smile. There is no wifi in the rooms, which is actually amazing since you should want to disconnect when coming to a place like this! Keep in mind that the pool opens in June, but if you are there in April/May you can still take a dip in the sea or in the rivers near by.