Matheran Spa Hotel

"Hotel was undergoing renovation and hence a bit messy. Front desk staff is excellent. They do not allow guest to cut queue and politely ask them to wait their turn. Breakfast is alright and service is good. They remember your selection on your second visit and will deliver it to your table. Had dinner at the cafe on the second floor. Food is good and so is the service. Bed is comfortable but the floor is a bit sticky so did not try to go barefoot. Generally housekeeping is good. "

"It is a nice hotel. Good location."

"Lovely place to visit. Specially with kids it’s treat for them. Kids friendly staff and extremely clean. Totally a 5 star experience at Novotel. "

"Kids love this place, great stay "

"If you like being treated like royalty, this is it. Every staff member here are well trained and equipped to help you have a great experience. They have all aspects covered from valley to check in, many food cuisine options, fun activities for children and adults and a seamless check out process with more than 1 persons helping you. We never waited in lines, staff were available and prompt at taking care of your needs. The property itself is stunning with many varieties of trees and lush green grass lawns for you to enjoy, they are meticulous about keeping the property aesthetically pleasing and people friendly. Rooms are very spacious and amenities were more than enough for families to enjoying a relaxing week away from the hustle and bustle of Mumbai "

"Good quiet relaxing stay"