「Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...
「Sanjaya went above and beyond to make sure we had a comfortable stay. He provided a takeaway breakfast at 4.45am when we wanted to go to Horton Plains and always made sure we were okay. Lovely secluded stay!」
「We loved our stay at Kandy Shady Trees thanks to the very welcoming and accommodating nature of our hosts. The room we stayed in was large and very comfortable and breakfast was fresh and substantial. The location is up a steep hill (we took a tuk tuk up and down it) but could be walked. Views from the property were great and it was in close proximity to central Kandy and many worth visiting sites. Our host also accommodated us by driving us to local sites for a very reasonable fee. He was...
「Tolles Hotel mit netten und hilfbereiten Mitarbeiterin. Hatten sogar Glück und haben ein Upgrade auf ein besseres Zimmer bekommen und deswegen den wunderschönen Blick.」
「Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed!
」
「This place is truly a hidden gem, and the staff is absolutely incredible! It should be on everyone’s list when visiting Sri Lanka. The owner is wonderful; she invited my friend and me for tea, picked us up in her SUV since our tuk-tuk couldn't make it up the hill due to an earlier accident, and welcomed us warmly despite our late check-in. She even called the staff in to prepare a delicious dinner for us, including an amazing spread of fried rice fit for a feast. The staff then helped drive our...
「A beautiful property nestled in the jungle. The views were amazing and the sounds of the rushing river were super relaxing. The rooms were big and airy. There is no air conditioning but some ceiling fans that do the job perfectly (we were never too hot at night) - the pool with the river view in room 10 was spectacular. We enjoyed the food and the service was really nice and kind. Ashley is a character and brings some personality to the table. It’s very isolated but it’s possible to get a Tuktuk...
「My family and I had a fantastic time staying at the Weir House. Our only regret was that we could only stay one. From the patio of the house, we could hear the rapids of the river and surrounded by verdant forest. Staying here truly was a highlight of our Sri Lanka trip.
Mr. Maha, the manager was so very helpful, including assisting us to book a hotel in Kandi when it turned out that the place we originally booked was a huge disappointment. He even arranged 2 tuk tuks to take us to the...
"Locate on the peak of the mountain, have to drive a very narrow way to the top, too many insects in the room otherwise it was perfect experience, shower is wide and super nice, staffs are very friendly and helpful, great view of the valley, worth every penny."