搜索姆巴莱酒店

“No electricity at the time of check-in and before check-out. Apparently the back up generator was faulty too. Room was very hot. When i requested for a fan, i was told that they had non left. No shower gels except to small soap bars. Room appeared abit run down compared to my precious stay 5 years ago. Day 2 breakfast was limited and I had to wait over 45 minutes for replenishment.”

“Location was very convinient and service was great. ”

“My room was spacious, clean and comfortable. I had a fan, hot water and even a balcony. The restaurant upstairs was fantastic helping me navigate their menu with food allergies. The rooftop views and coffee makes my soul happy. The staff were attentive and ensured all my needs were met. When the city power went out they had a generator ready to go. They can organise laundry as needed and Hannington was available no matter what I needed and Aisha was always attentive. The rooftop restaurant is……

“Absolutely the best stay in Mbale would go bck every time!”

“They are still doing some remodeling at the hotel. Wi-Fi was good and I had hot water, A/C, and clean room. No elevator so you need to be able to climb stairs (not all steps are same height). Staff got up at 5am to help us get our rooms after very long travel from the USA. Right across from the police station so it’s safe. ”

“The staff were charming and helpful. What was unsettling is that they did not know we were coming, in spite of our Expedia booking, nor knew that we had paid. Nor did they have internet access 'we are working on it' which made checking the evidence of our payment challenging.”