Beds/furniture—uncomfortable/wobbly. Cable TV/sound system not available as advertised. No instructions for TVs, sound system or fireplace. One TV wasn’t connected and no Ruko remote. Back deck, fire pit and entire curtilage was covered with several feet of snow. No snow shovel until after 24+ hours. These amenities couldn’t be used since they couldn’t be safely accessed. To clear areas, would take several hours. Photos available. Vacasa staff was useless, obtuse and unprofessional. The door and lockbox codes did not work. Couldn’t reach Vacasa but after ~15 min in 18°, I figured they mixed an asterisk in the codes. Inside temp was 52°. Took a long time to heat inside. Vacasa troubleshot TVs. Spoke to 3 people and repeated the same measures, they referred all concerns to local office but it wouldn’t be until the following day they called. The responding people from Vacasa were awful. Both were unprofessional/condescending and didn’t find instructions orgivehelp to resolve any issues. One called a manager to get the property owner to add Spectrum app so we could watch TV but manager said she didn’t want to bother the owner Christmas Eve. They didn’t make any effort to fix the TV issues the following days either. To connect second TV, they unplugged the carbon monoxide alarm and left it on the floor. Instead of cable TV, they said we should watch TV with other apps or Apple TV which we weren’t familiar with. They suggested we watch YouTube to learn other ways to use TV rather than bother owner to add Spectrum app. I asked associate and maintenance person to elevate issues to Vacasa management. They both responded that I would have to do that and they were only there to "fix things" but nothing was fixed. I asked why they would not elevate our concerns, then maintenance person started yelling at me and got very aggressive making my wife very uncomfortable. Associate had to calm the maintenance person and seemed to hold her as to hold her back. I asked them to leave but the associate calmed the maintenance person but both continued to be unprofessional and the maintenance person remained aggressive and bully-like. I called Vacasa to describe what happened and asked for management to be notified. I only got a two-line text from same associate, who wrote, "I am sorry if we upset you and your wife. I was just trying to make your stay more enjoyable.” The employees’ ruined our entire stay. We felt Vacasa didn’t care about our concerns or satisfaction.