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Reviews of FairBridge Inn & Suites McDonough

2 out of 5
FairBridge Inn & Suites McDonough
1311 Hwy 20 W, McDonough, GA

Reviews

6.0
Rating 10 - Excellent. 69 out of 308 reviews" "
Rating 8 - Good. 62 out of 308 reviews" "
Rating 6 - Okay. 44 out of 308 reviews" "
Rating 4 - Poor. 41 out of 308 reviews" "
Rating 2 - Terrible. 92 out of 308 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Craig

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the idea that I had to pay a $50 cash Deposit separate from the hotel price
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
The deposit is taken for incidental, which was given back at check out.

10/10 Excellent

Timothy

👍
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Thank you! we hope to see you again.

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from manager on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Timothy

Business traveller
Great for staying for a work weekend
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Thank you we hope to see you again!

4/10 Poor

Kenny

Building needs to torn down
Stayed 1 night in Feb 2024
Response from manager on 27 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

DANIEL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly, easy check in.
Stayed 1 night in Feb 2024
Response from manager on 27 Feb 2024
Thank you we hope to see you again!

10/10 Excellent

Dara, Conyers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from manager on 27 Feb 2024
Thank you we hope to see you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
Room was ok. Would be nice if there was a clock in the room.
Stayed 1 night in Jan 2024
Response from manager on 27 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and convenient
It was recently remodeled and nice room
Stayed 1 night in Dec 2023
Response from MANAGER on 15 Jan 2024
THANK YOU. WE HOPE TO SEE YOU AGAIN

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean. I slept great. It was right off I-75.
Stayed 1 night in Dec 2023
Response from MANAGER on 15 Jan 2024
THANK YOU. WE HOPE TO SEE YOU AGAIN

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MANAGER on 15 Jan 2024
THANK YOU. WE HOPE TO SEE YOU AGAIN

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Thank you! we hope to see you again!!

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023
Response from manager on 12 Nov 2023
THANK YOU! We hope to see you again.

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Thank You. We hope to see you again.

2/10 Terrible

Randal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wax ring is broke on toilet. Dirty water flows on floor when flushing toilet.
Stayed 1 night in Sep 2023
Response from Manager on 9 Oct 2023
Another room was provided with no problems.

6/10 Okay

Raynette

Disliked: Cleanliness, property conditions & facilities
Not good
I waited for ten minutes before I called so someone to come up the front so I can check in. Went and took a shower last night the tub was nasty. There was hair all in the shower and something else. This morning there was a roach bug on the wall. Don’t think I will stay back at this hotel again.
Stayed 1 night in Sep 2023
Response from manager on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from manager on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Dominique

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from manager on 18 Aug 2023
you did not stay at the property and were a no-show. please do not give false review

10/10 Excellent

Lydell

Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Jul 2023
Response from MANAGER on 19 Jul 2023
THANK YOU

6/10 Okay

Eileen M

Travelled with partner
Liked: Cleanliness
We don’t have any major complaints
Stayed 7 nights in Jul 2023
Response from manager on 8 Jul 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kevin

Disliked: Staff & service
Well the room he showed me was super clean. But the room i stayed in was clean but had like a light dusty clean look. Best way i can explain it. One thing that pissed me off is i woke up late so i went to office and asked would it be ok to check out at 11:30. Said they dont allow late checkouts. It was 10:30 we just needed enough time to get dressed but want be staying again. 🙃 🖕
Stayed 1 night in Jun 2023
Response from manager on 8 Jul 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Travelled with family
Stayed 1 night in Jun 2023
Response from manager on 12 Jun 2023
Thank you. we hope to see you again

10/10 Excellent

Elizabeth

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from manager on 18 May 2023
thank you

6/10 Okay

Carol

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was just okay. I will not use them again. The room was not that clean with dirt on all the floors. I woke up in the middle of the night and a bug was on me in the bed. I didn't complain but will not use them again.
Stayed 1 night in May 2023
Response from manager on 12 May 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jenny

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absoulte nightmare nasty shower curtain was half ass door wouldnt shut completely
Stayed 1 night in May 2023
Response from manager on 12 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mark

Stayed 14 nights in Apr 2023
Response from manager on 2 Jun 2023
Thank you. we hope to see you again

10/10 Excellent

Casey

Stayed 1 night in May 2023
Response from Manager on 7 May 2023
Thank you! we hope to see you again.

10/10 Excellent

Casey

Stayed 1 night in May 2023
Response from Manager on 7 May 2023
Thank you! we hope to see you again.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Right off I75 so convenient. Front desk gave me great dining options and directions. The bed was firm and comfortable. On the downside, the toilet seat was broken making it difficult for both sexes to use. The bathroom fan vent has too much accumulated dirt and needs to be vacuumed and cleaned more often. The shelf behind the vanity had not been cleaned in forever. The rest of the room was very clean but these two kind of out of sight places were not.
Stayed 1 night in Apr 2023
Response from manager on 7 May 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Justice

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire facility is filthy and covered in grime. They do not clean the amenities and will argue and refuse to refund if you don’t come back 10 mins from booking.
Stayed 1 night in Apr 2023
Response from Manager on 7 May 2023
False review. you did not stay at this property.

6/10 Okay

Celeste

Disliked: Cleanliness, amenities, property conditions & facilities
Sign posted stating no refunds after 10 minutes. Why!? Convenient location. Lobby was locked down why?! Starting upgrades but shower grout had mold.
Stayed 1 night in Apr 2023
Response from MANAGER on 12 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Tyiesha

Disliked: Cleanliness, property conditions & facilities, room comfort
The smell were horrible. Had roaches in room. Mold all in the chair, table and who knows how the comforter and sheets condition it was in. I do not recommend
Stayed 1 night in Apr 2023
Response from MANAGER on 12 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Motel I Ever Stayed At!
DO NOT STAY HERE! Staff refused to pay me back my deposit claiming that I smoked in room even though I didn't! Floor was so filthy I kept my shoes on! WIFI DOESN'T WORK AT ALL! Lots of sketchy people hanging out at night, I didn't feel safe at all!
Stayed 2 nights in Mar 2023
Response from Manager on 30 Mar 2023
Sorry Sir,You had covered the smoke detector with a bag in your room. If you did not smoke, why would you do that? Please do not put false reviews because you got caught.

2/10 Terrible

Rod

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible customer service. Roaches. Trash. Food was left in the fridge from previous guests. The list goes on.
Stayed 1 night in Mar 2023
Response from m on 4 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Roosevelt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs was my lady got bitten by one she marks on her arm and bathroom had peeling paint
Stayed 1 night in Mar 2023
Response from Manager on 8 Mar 2023
We are sorry, but we did not find any in the room while inspection.

2/10 Terrible

Kanisha

Stayed 2 nights in Feb 2023
Response from manager on 8 Mar 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Rod

Stayed 1 night in Feb 2023
Response from m on 4 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

ReNiya

Stayed 1 night in Feb 2023
Response from manager on 15 Mar 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Zantavia

Stayed 1 night in Feb 2023
Response from Manager on 21 Feb 2023
Greetings, we had to refund your stay because you have violated the hotel policy as you had total 8 people in the room. which exceeds the amount of people allowed in a room time two. thankyou

2/10 Terrible

JASMINE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the roach infested stay and rude service. Could not have made my trip without that. So much fun going through all of our suitcases to make sure we didn't take any of your pesty friends hitching a ride. The exposed wires, dirty mattresses, and used toilet paper rolls were a real nice touch. Classy!! And to top it all off, you refused to refund me majority of my money, because i didnt see the roaches until at 11am, which is checkout time. Now I know your roaches can tell time for your convenience. Lovely time!!!
Response from manager on 8 Mar 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 14 Feb 2023
Thank you. We hope to see you again.

10/10 Excellent

Mark, Conyers

Stayed 1 night in Feb 2023
Response from Manager on 8 Mar 2023
Thank You. we hope to see you again.

2/10 Terrible

burnis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not safe there were prostitutes the room was filthy the bathroom door had been kicked in so it did not close. The main door was loose even while locked. This property should not be on this site. I was in town for a concert so I changed and refused to stay. I drove to Atlanta and it took me 5 hours I was exhausted but I refused to sleep in filth
Stayed 1 night in Feb 2023
Response from manager on 9 Feb 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

GREGORY, LELAND

Liked: Amenities
Disliked: Cleanliness
Gas, eateries and convenient store were nearby.
Stayed 3 nights in Jan 2023
Response from Manager on 30 Jan 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Manager on 8 Mar 2023
Thank you. we hope to see you again

2/10 Terrible

Pierre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that We asked for a non smoking room and they gave us a small smoking room , didn't get no sleep because the room wasn't cleaned all the way , the pillows where dirty and when I went to the front to ask for some pillows or another drying towel the night shift employee just looked at me and said "No" and smiled like that was cool especially if this is supposed to be and inn and suite. but i walked past the laundry room and they had products on the inside and a bunch of dirty pillow in a basket that no one washed. So with the storm destroying the cities you would thing all the money people paying to lay their head. you would get a better quality service.
Response from manager on 17 Jan 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Beata

Stayed 1 night in Dec 2022
Response from manager on 16 Jan 2023
thank you

2/10 Terrible

Princess

Disliked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean
Stayed 1 night in Nov 2022
Response from MANAGER on 16 Jan 2023
THANK YOU. WE HOPE TO SEE YOU AGAIN!

8/10 Good

Barbara

Stayed 1 night in Nov 2022