The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Mona
於 2025 年 7 月住了 4 晚
10/10 優異
Osama
2025 年 7 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, five minute walk to Haram great hospitality
Osama
於 2025 年 7 月住了 1 晚
10/10 優異
Ihab
伴侶同遊
2025 年 7 月 12 日
讚好:設施服務
The staff are excellent. They upgraded us to a huge suite. Best of the best
Ihab
於 2025 年 7 月住了 1 晚
10/10 優異
Oubaydah Anowar
伴侶同遊
2025 年 6 月 25 日
讚好:整潔度、設施服務和住宿狀況
The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Oubaydah Anowar
於 2025 年 6 月住了 1 晚
10/10 優異
Mathilde
2025 年 5 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing!
The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful.
I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too.
A huge thank you, Jazakallah Khair.
I will definitely come back inshallah.
Mathilde
於 2025 年 4 月住了 5 晚
2/10 很差
Bilal
2025 年 4 月 28 日
Bilal
於 2025 年 4 月住了 3 晚
10/10 優異
suleiman yau
2025 年 3 月 30 日
suleiman yau
於 2025 年 3 月住了 1 晚
10/10 優異
Lubna (sydney)
2025 年 3 月 27 日
讚好:整潔度、設施服務和住宿狀況
Very nice staff ,convenient to reach haram
Lubna
於 2025 年 3 月住了 1 晚
4/10 欠佳
Manal
多人同遊
2025 年 3 月 15 日
讚好:整潔度
Taxi and cars can’t access the hotel espacially peak hours. Service takes long time. Hotel is a little old, doesn’t feel like a 5 star hotel.
Manal
於 2025 年 3 月住了 1 晚
8/10 不錯
Ali
家人同遊
2025 年 3 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
the hotel itself is very good and the staff are so so cooperative
The only drawback was the distance you have to walk to haram with the high ramp
Ali
於 2025 年 3 月住了 2 晚
6/10 一般
Mostafa
2025 年 3 月 8 日
Service réduit
Mostafa
於 2025 年 1 月住了 1 晚
8/10 不錯
Syed
2025 年 3 月 8 日
讚好:整潔度、住宿狀況和客房舒適度
Good hotel but too far for my liking. Also has a steep climb to the hotel making it hard to walk to it everytime
Syed
於 2024 年 12 月住了 3 晚
10/10 優異
真實旅客
家人同遊
2025 年 3 月 7 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2025 年 3 月住了 2 晚
10/10 優異
Osman
2025 年 3 月 5 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Osman
於 2025 年 2 月住了 3 晚
10/10 優異
Mahfoud
2025 年 3 月 5 日
讚好:整潔度、職員與服務和住宿狀況
close to Haram
Mahfoud
於 2025 年 2 月住了 1 晚
10/10 優異
Saniya
2025 年 3 月 2 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Saniya
於 2025 年 2 月住了 4 晚
10/10 優異
Adamu
2025 年 2 月 22 日
Adamu
於 2025 年 1 月住了 5 晚
10/10 優異
Abou (SAINT HUBERT)
2025 年 2 月 8 日
讚好:整潔度、職員與服務和住宿狀況
Proximité de la Kaaba
Abou
於 2025 年 1 月住了 3 晚
10/10 優異
Taslima
2025 年 2 月 5 日
讚好:整潔度、職員與服務和住宿狀況
Taslima
於 2025 年 1 月住了 4 晚
6/10 一般
Sultana (Vancouver)
2025 年 2 月 5 日
Not walkable like advertised. It’s not a 4 minute walk to the Mosque. It took me one hour to walk to the mosque and to find gate # 79. That’s the only gate you are allowed to enter.
After the Saee, you are totally at new area and you can only come out of one gate. That is on the other side of the mosque.
I could not get my Google map working to find the hotel. I was totally lost. Finally, one worker was able to get his Google map working as he had data and he gave the directions. It took me 11/2 hr to get to the hotel. So my 3 hr umrah turned out to be
5 1/2 hr with 14000 steps.
Not sure what can be done as there is so much construction going on making acces to the mosque difficult.
Housekeeping staff was excellent.
Mr. Usal Hosen.
Mr. Mohammed Edris.
Front desk concierge staff extreme helpful.
Rakib.
Mohammad Ebrahim
Shakil.
Lounge staff.
Emad Bin Wajih
Mohammad Raju Mia.
I encountered with Thea staff and they were very helpful.
Thank you for everything.
Sultana
於 2025 年 1 月住了 2 晚
10/10 優異
Mohamed
家人同遊
2025 年 2 月 3 日
讚好:整潔度、住宿狀況和客房舒適度
Excellent
Close to the HARAM , GREAT STAFF.
Mohamed
於 2025 年 2 月住了 1 晚
8/10 不錯
shaheed
2025 年 2 月 2 日
讚好:整潔度、職員與服務和住宿狀況
Nice
shaheed
於 2025 年 1 月住了 2 晚
8/10 不錯
Riasat
家人同遊
2025 年 1 月 21 日
The room was very clean. Staff was very friendly and it’s very near to Haram. But the only reason is that there is a slop due to my health condition it was hard for me to walk on that slope. I really appreciate friendly and clean environment of Sheraton hotel
Riasat
於 2025 年 1 月住了 4 晚
6/10 一般
Saira
2025 年 1 月 7 日
Saira
於 2024 年 12 月住了 2 晚
10/10 優異
Nabil
家人同遊
2025 年 1 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were very pleased with our stay. Your staff is very helpful and friendly. The facilities are also great. I would like to mention that our room service person, Mizanur Rahman, was very helpful! He constantly helped me and family with our requests and was always very accommodating. Thanks Miza and Sheraton Staff!