2/10 糟糕
Yesenia，kissimmee
团体旅客
2025 年 10 月 23 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Since day one the service was horrible, nobody cares about the customer service. The room was flooded 3 times (toilet, shower and windows because it was raining) and they didn’t care. They throw my son’s clothes,( they were wet) in the restaurant we received raw food when we asked for well done, we also asked for cream rice with chicken and they put shrimp on it and the person was allergic to shrimp. The only person worried was the waitress (Luisa) we called a supervisor every time and they never had one , so strange because in every places they should have one. My first and last time going to Colombia, very rude and super disrespectful. Disappointed because we paid for the room , nothing was free
Yesenia
2025 年 10 月入住 4 晚
