4/10
I recently stayed at this hotel and had a rather disappointing experience. Although I booked a room for a single person, I was given a room with four beds and told at check-in that no single rooms were available. Things got worse on my third day when, right after returning from Friday prayers, a staff member who barely spoke English called and told me to pack up quickly because I was being moved to a different room. I had no prior notice, and it was all rushed and unprofessional.
The new room itself was fine, but unfortunately, there were children on that floor constantly knocking on my door, which made it impossible to rest—especially between important prayer times like Jumma and Asr. When I went to the front desk to share my concerns, the same young staff member simply shrugged and said the manager wasn’t available and he couldn’t do anything.
Overall, I found the communication poor and the handling of guests quite unprofessional. The staff need better training, and guests deserve to be treated with more respect and consideration.
shakil
2025 年 7 月入住 3 晚