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"Very friendly staff"

"Yes"

"We stayed in an Ocean Deluxe Grand Room on the ground level and unfortunately the room condition was extremely disappointing. There was a very strong musty/mouldy smell throughout our stay that made the room feel damp and unhealthy. Honestly, I don’t believe rooms in this condition should be sold. To be fair, the staff and management genuinely tried to help. We raised the issue the morning after arrival and, due to the resort being full, they explained they couldn’t move us until Wednesday (3 days later). They arranged a deep clean, which we appreciated. Another Ocean Deluxe Grand Room became available on Tuesday in the next block, however it had the same strong smell, suggesting this may affect multiple ground floor rooms. What saved our experience here is that the staff were absolutely beautiful. They’re warm, caring and professional throughout. I truly felt sorry for them having to manage guest dissatisfaction around room conditions that seem beyond their control. We paid around AUD $600 per night excluding breakfast, so the room quality felt very hard to justify at this price point. There were definitely highlights though. Our kids loved the pools, water park, mini golf and buffet. We celebrated our anniversary at Takali Restaurant and the staff made it incredibly special. The CHI Spa was also fantastic and highly recommended. The resort has a lovely family atmosphere and wonderful staff, but the accommodation quality did not match the luxury branding or pricing."

"We only stayed one night but very pleased with this resort."

"Attractive grounds. Very friendly staff. Quite a good location. Walking distance to the airport to use the shops/cafes there. There are bus-stops near the hotel that service the local buses to Lautoka. An interesting and colourful ride, and only $3 each way."

"Staff were very helpful and caring."

"The views are amazing but the property is under construction so expect alot of noise. The staff was helpful for the most part but checkin is a nightmare and wasn’t greeted with the most welcoming vibe at the guest counter."

"Cannot fault our stay at the Sofitel Resort and Spa. From the moment we checked in until we checked out it was faultless. The staff would go above and beyond with a smile on their face. The room, food options, hospitality and activities were fantastic. Will definitely be staying again in the future."

"The hotel is extremely comfortable and well maintained! The staff is amazing. Beautiful property. One of the best resorts we’ve stayed. Each morning I looked forward to the breakfast buffet. Especially the pho! We had the pleasure of experiencing three different rooms. The pool access was by far our best room!"