Two Bedroom Apartment | 办公桌、熨斗/熨衣板、免费 WiFi、床单

关于曼哈顿庞特山酒店的点评

4.5 out of 5
曼哈顿庞特山酒店
57 Flinders Lane, Melbourne, VIC

点评

8.8

超赞

10 分 - 超赞。592 条好评,共有 1218 条点评" "
8 分 - 还可以。474 条好评,共有 1218 条点评" "
6 分 - 一般。97 条好评,共有 1218 条点评" "
4 分 - 很差。39 条好评,共有 1218 条点评" "
2 分 - 糟糕。16 条好评,共有 1218 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

真实旅客

团体旅客
2022 年 9 月入住 3 晚

8/10 还可以

lu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房间舒服位置一般
酒店条件不错,特别是厨房,配备很齐全。唯一就是地点,走路的话真的离中心有点远,需要走路五六分钟到电车站,然后坐1-2站电车。
2019 年 2 月入住 2 晚
Ghiselle 于 2019年03月13日 的回复
Thank you for your review.

6/10 一般

Tsz Wai

不满意:住宿条件和设施,员工和服务
2019 年 2 月入住 1 晚
Ghiselle 于 2019年03月13日 的回复
Thank you for your review.

4/10 很差

真实旅客

不满意:员工和服务、住宿条件和设施、客房舒适度
家庭之旅
地理位置良好,但酒店裝修很差,天花、牆壁都是沒有任何裝修,原始磚牆的風格,完全不符合4.5星的等級。 在澳洲大城市 3 Bedrooms 竟然只有一個 Bathroom,難以接受。
2019 年 2 月入住 2 晚
Ghiselle 于 2019年03月13日 的回复
Thank you for your review.

6/10 一般

真实旅客

与家人出行
满意:员工和服务
有待改善:設施陳舊,4個煮食爐頭壞了2個,床鋪太軟。 優:空間大,有洗衣和乾衣設施,地點ok,近電車站和唐人街,附近食店多
2018 年 12 月入住 4 晚
Ghiselle 于 2019年01月10日 的回复
Thank you for your review.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房間乾淨舒適!
2018 年 12 月入住 4 晚
Ghiselle 于 2019年01月9日 的回复
Thank you for taking the time to write a review.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good!
Very good overall, the bed feels a bit too soft though.
2018 年 5 月入住 6 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
The room is large, tidy and clean. Serving is good and staff is very nice and helpful. I like the open kitchen and bar table very much. One thing for improvement is that the cookware is not 100% clean. Overall is good and i do recommend friend to choose this hotel for their trip.
2018 年 2 月入住 4 晚

8/10 还可以

Mong Wah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 5 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good!
Good location and friendly stuff! Will visit again if I come to Melb.
2017 年 10 月入住 4 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome
服務態度很好,房務清潔也很棒!有機會會再次入住!
2017 年 8 月入住 6 晚

10/10 超赞

Shuet Yee

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and value for money!
Spacious room, apartment to say! We booked a room which is in the basement. It needs to take a few steps to reach. We knew that when we booked. That's why the room is cheaper then others. It's worthy!
2017 年 6 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Kam Moon,Hong Kong

满意:清洁度、住宿条件和设施、客房舒适度
Good location
Good location but the hotel does not have a restaurant and provides room services only.

8/10 还可以

真实旅客

满意:员工和服务、住宿条件和设施、客房舒适度
舒適時尚
位置不錯 10-15分鐘能到聯邦廣場 船長小屋等景點。房間設計時尚新穎,但整潔度一般。

2/10 糟糕

Shan Shan,Hk

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dusty, dirty, aged furniture --! With regret!
Well! I put my feedback in detail about how poor was the experience and got rejected! To conclude: dirty, dusty, aged furniture, Bedroom window facing CarPark eye contact with driver, none of us want to sit on the sofa and bed was so dusty and soft, poor service. Spoiled my family holiday.

2/10 糟糕

Shan Shan,Hk

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Spoiled my holiday!!!
Awful experience! Room is dirty and dusty! Aging facilities! Facing an ugly CarPark where you can have eye contact with the drivers. Noisy and can't sleep, moved out after the first night, and didn't get my refund back after complaint!! (Booked for 3 nights). Raise another complaint to Hotels.com after return home and wait for few days, no feedback and reply!

2/10 糟糕

Shan Shan,Hk

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst ever experience!
A very poor experience which I have booked to stay with Punthill for 3 nights 3 bedroom apartment. Which I have to check out after the first night and found another apartment to stay. Despite a 3 bedrooms Our family including 2 kids (3yr)and we have only one toilet and bathroom (without lock). The room is so dirty and dusty. Black curtain all with dust, sitting on same level with a car park, where you can say Hi to the drivers. Carpets were so so dirty and was bitten by nice. The next morning, one air con control for the whole apartment, one room is piping hot while the other is freezing. So called room decoration same as "non decorated" raw cemented ceiling and walls make the room feel so dirty and uncomfortable. Kids couldn't sleep and was crying at night made thing even worst!! All of us want to move out as soon as possible. We asked for compensation and no feedback of coz! What really disappointed me I booked this according to the feedback provided by hotels.com! (This is not the first time I make my booking with hotels.com due to some good experience, but sure is the worst ever) So if you have little bit expectation and are looking for a comfortable holiday! This is definitly not you choice!!! You know this hotel spoiled my experience!!! I had such a good time in Brisbane and Goldcoast using hotels.com with similar price hotel and also prime location! I want my money back at least for the last 2 days!!!!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
位置很好,酒店舒适
非常满意。位置很好,离Flinders Street Station非常近,走走几分钟就到,离库克船长小屋也很近。酒店职员态度非常好,能说简单中文。客房干净,房间比较小,但是客厅非常大,足够2个家庭聚会happy。

8/10 还可以

真实旅客

满意:客房舒适度

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good
good, just like a normal apartment, not so excellent.

8/10 还可以

Jennifer

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great location, considerably clean, apart from behind the bed side tables and bed. Otherwise the staff were very attentive and happy to help with anything. Well priced and has everything you need for a long or short stay in Melbourne.
2024 年 4 月入住 1 晚

10/10 超赞

Xing

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
The staff at reception is super friendly and helpful!
2024 年 3 月入住 4 晚
Yen Do 于 2024年03月22日 的回复
Dear Xing,Thank you so much for taking the time to write such a wonderful review! We truly appreciate your kind review and are thrilled to hear that you had a great experience with us.At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality. If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure another fantastic experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future. Warm regards, Yen Do Super Host

10/10 超赞

Tayla

团体旅客
满意:清洁度、服务设施、住宿条件和设施
Great location, comfy and big apartment
2024 年 3 月入住 1 晚
Yen Do 于 2024年03月17日 的回复
Dear Tayla, Thank you so much for taking the time to write such a wonderful review! We truly appreciate your kind review and are thrilled to hear that you had a great experience with us.At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality. If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure another fantastic experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future. Warm regards, Yen Do Super Host

10/10 超赞

Laura

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Excellent room, comfortable bed! Close to shops, food and concert areas
2024 年 3 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2024年03月12日 的回复
Hi Laura,The team at Punthill Manhattan are thrilled to learn about your amazing 5 out of 5 review!Reviews such as yours are the fuel for our journey to improve our service and product.Thank you again, Laura, and we cannot wait to welcome you back soon!Kind Regards,

10/10 超赞

Michelle

与家人出行
满意:住宿条件和设施,清洁度
The vibe was great. Clean, tidy would stay again.
2024 年 2 月入住 4 晚
Marc Nguyen | Hotel Manager 于 2024年02月26日 的回复
Hi Michelle,Thank you so much for your wonderful 5 out of 5 rating!At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your feedback is what helps us to keep improving our service and product!If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure a more positive experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future. Warm Regards, Marc Nguyen Hotel Manager

8/10 还可以

Michelle

2024 年 2 月入住 3 晚
Marc Nguyen | Hotel Manager 于 2024年02月26日 的回复
Hi Michelle,Thank you so much for your amazing 4 out of 5 rating.At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your feedback is what helping us to keep improving our service and product!If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure a more positive experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future. Warm Regards, Marc Nguyen Hotel Manager

10/10 超赞

Steve

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great location excellent service & price
2024 年 2 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2024年02月13日 的回复
Hi Steve,Thank you for your amazing 5 out of 5 review!The team at Punthill Manhattan is thrilled to learn about this. And they cannot wait to welcome you back in the near future!

10/10 超赞

Hanne Skovg

满意:客房舒适度,清洁度
Fin beliggenhed - stor lejlighed
Vi var der for at se tennis til AO - meget fin beliggenhed i nærheden af Rod Laver. Kort afstand til supermarked, vinhandel, burgerbar, sushibar. Dejligt med vaskemaskine og tørretumbler, når man kommer efter mere end 14 dages ferie. Der var støj fra byggeri fra tidlig morgen, men det vidste vi på forhånd.
2024 年 1 月入住 7 晚
Marc Nguyen | Hotel Manager 于 2024年02月5日 的回复
Kære Hanne Skovg,Vi hos Punthill Manhattan takker dig for din fantastiske anmeldelse.Vi er så glade for at høre, at du har nydt dit ophold hos os, både beliggenheden og faciliteterne.Vi håber, at vi får den ære at byde dig velkommen tilbage i fremtiden!Med venlig hilsen,

6/10 一般

Constance

2024 年 1 月入住 4 晚
Marc Nguyen | Hotel Manager 于 2024年02月5日 的回复
Dear Constance,We thank you for your feedback.We hope that we can welcome you back in the near future for a more positive stay.Kind Regards,

10/10 超赞

Tina

Great location
2023 年 12 月入住 2 晚
Marc Nguyen | Hotel Manager 于 2024年01月8日 的回复
Hi Tina,We at Punthill Manhattan are thrilled to learn that you have enjoyed your stay with us, and thank you for your superb 5 out of 5 rating!We cannot wait to welcome you back soon.Kind Regards,Marc Nguyen Hotel Manager

8/10 还可以

Craig

满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2024年01月8日 的回复
Hi Craig,Thank you very much for your 4 out of 5 rating!Your feedback is important to us and is the reason that we are working hard to keep improving the service that we are providing to our customers.We at Punthill Manhattan hope to welcome you back soon.Kind Regards,Marc Nguyen Hotel Manager

10/10 超赞

TIMOTHY,Westport

满意:清洁度、服务设施、住宿条件和设施
Nice spacious apartment right in the centre of the city and also within easy walking distance of parks, the river and Botanic gardens. Staff were helpful and friendly. Excellent value and I would stay again
2023 年 12 月入住 14 晚
Marc Nguyen | Hotel Manager 于 2024年01月3日 的回复
Hi TIMOTHY,Thank you so much for your wonderful 5 out of 5 rating.We at Punthill Manhattan are so glad that you have enjoyed your stay, both the location and the spacious apartment.Once again, thank you for you feedback, and we hope to see you again soon!Kind Regards,

10/10 超赞

Megan

与家人出行
满意:清洁度、服务设施、住宿条件和设施
I was only in Melbourne for one night for a concert (shoutout to Paramore) but wished I could’ve spent more than a week there, my room was so nice. I was only there with my sister and we ended up with five beds between us after being upgraded which left us with tons of options! The room was incredible, lots of space and a well-furnished kitchen, lounge room, and toilet separate to the bathroom which is always nice when battling with your sister while getting ready. About a 7 minute walk from the nearest tram stop which was fine, and lots of space outside to get picked up by an Uber which was convenient in the rain. The front desk staff were also nice and friendly. Overall, a great hotel experience.
Yen 于 2023年12月5日 的回复
Dear Megan,Thank you so much for taking the time to write such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality. If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure another fantastic experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future.Warm regards,Yen DoSuper Host

8/10 还可以

Shail

与家人出行
满意:住宿条件和设施
不满意:服务设施
Great location, close to Rod laver arena. Tram stops close by.
2023 年 11 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年12月4日 的回复
Dear Shail, Thank you so much for the 4 out of 5 review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality.We hope to welcome you back soon in the future.

2/10 糟糕

Murray

不满意:清洁度、服务设施、住宿条件和设施
2023 年 11 月入住 4 晚
Yen Do | Super Host 于 2024年01月3日 的回复
Dear David, Thank you for investing the time to provide feedback about your recent stay at Punthill Manhattan. We're obviously very disappointed that the room you were checked into was not up to our usual high standard. We have now conducted a deep clean of the apartment to ensure that the room meets the standards expected at Punthill Apartment Hotels. When it comes to cleanliness, there is no excuse for anything less than excellence in standards. Our housekeeping team at Punthill Manhattan takes personal pride in delivering a high standard. However, I accept that we don't always get it right and your feedback helps us to continually improve. David, hank you again for taking the time to provide your feedback. I trust you will choose to stay with Punthill again in the future and have a more positive experience on your next stay. Kind regards,

10/10 超赞

Nicole

满意:客房舒适度,清洁度
Comfort and location
Easy checkin, close to where we needed to be. Plenty of good restaurants nearby. Comfortable bed
2023 年 10 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年11月2日 的回复
Dear Nicole,We thank you for your amazing 10 out of 10 reviews. And the team at Manhattan are thrilled to learn that you have enjoyed the ease of check in, the location and the comfy bed.We cannot wait to welcome you back to Punthill Manhattan in the near future.Kind Regards,Marc Nguyen Hotel Manager

10/10 超赞

Charlotte

与家人出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
Great apartment (2 bed) on 7th floor. No noise from building works next door as stayed Saturday night and no work on Sundays. Staff great. Communication great. Easy to walk to shops/trams. Bed configuration was done as per my request (4 twins). Spacious. Quiet. Price was excellent too. Would definitely stay again and recommend.
2023 年 10 月入住 1 晚
Yen Do 于 2023年10月27日 的回复
Dear Charlotte, Thank you so much for taking the time to write such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality. If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure another fantastic experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future. Warm regards, Yen Do Local Host

10/10 超赞

真实旅客

商务旅客
满意:客房舒适度,清洁度
2023 年 10 月入住 3 晚
Marc Nguyen | Hotel Manager 于 2023年11月2日 的回复
Dear guest,We are thrilled to receive your 10 out of 10 reviews.We at Punthill Manhattan cannot wait to welcome you back in the near future.Kind Regards,Marc Nguyen Hotel Manager

2/10 糟糕

Teresa

满意:清洁度
不满意:住宿条件和设施
Despite the wotif advertisement, they charged before arrival. They did this without any notice or communication. I found out only after checking my bank statement. I believe they would have tried to charge again on arrival if I hadn’t noticed. They tried to charge well over and above security deposit advertised on wotif. It was terribly noisy with thin walls. Screaming, yelling partying happening in the building and they did nothing to ask the party to be quiet
2023 年 10 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年11月2日 的回复
Dear Teresa,We thank you for your feedback, and we are disappointed to learn that it was not a positive one.As stated on the booking terms and conditions for your booking, a total amount of the booking will be charged 14 days before arrival as you booked a non-flexible rate. We are sorry for the confusion that you might have had.We hope to welcome you back in the future with a more positive experience.Kind Regards,Marc Nguyen

4/10 很差

Moira

与配偶出行
不满意:住宿条件和设施
Great location and walking distance to all things Melbourne CBD. The apartment was clean and roomy. I have stayed at Punthill Manhattan before, but unfortunately it seems to have become a bit ‘tired’ since my last stay. The carpet was stained, worn and buckling in places and the general smell of the apartment was awful. We had little to no sleep as there was a party going on in the next room, which could easily be heard until the early hours of the morning. Such a shame as I’ve always been happy to stay there.
2023 年 10 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年11月2日 的回复
Hi Moira,We thank you for your feedback and were disappointed to learn that you did not have a positive experience during your stay with us.We are very sorry to hear about the noisy neighbour that you had during your stay. In the future, if a similar thing happens again, please do not hesitate to contact our after-hours number and 1 of our security team are more than happy to assist.Once again, we thank you for choosing Punthill Manhattan, and we hope to welcome you back with a more positive experience.Kind Regards,Marc Nguyen Hotel Manager

10/10 超赞

Michael

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Will stay again
2023 年 10 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年11月2日 的回复
Hi Michael,Thank you so much for the amazing 5 out of 5 review.We are glad that you have enjoyed your stay with Punthill Manhattan, and we hope to welcome you back soon.Kind Regards,Marc Nguyen Hotel Manager

8/10 还可以

Jessica

团体旅客
满意:服务设施
Good location for those not taking a vehicle, close to trams & a few local restaurants. Not accessible for anyone who is unable to use stairs.
2023 年 9 月入住 4 晚
Marc Nguyen | Hotel Manager 于 2023年10月6日 的回复
Dear Jessica,Thank you so much for your amazing 4 out of 5 review.We at Punthill Manhattan are proud about our exception service and the location.We hope to see you again soon.Kind Regards,

4/10 很差

真实旅客

满意:清洁度、服务设施、住宿条件和设施
Unfortunately I wouldn’t stay here again simply because of the VERY thin walls which meant I didn’t get ANY sleep because the couple in the apartment room next to me ‘kept me awake all night’ lol Whilst they were somewhat quiet I could still hear EVERYTHING from conversation to the lovemaking lol The rooms were on the same end of the wall so it was unavoidable. Even the construction noise outside the building didn’t wake me. Everything else was perfect but that’s a deal breaker and I won’t be staying again.
Marc Nguyen | Hotel Manager 于 2023年09月3日 的回复
Dear Christie,We thank you for your time to provide us with such valuable feedback.We are very sorry to hear that you did not have a positive experience due to the noise from the neighbouring room.Please do not hesitate to contact us directly if you need accommodation in the future so that we can arrange a room that fits your needs more.Once again, we thank you for your feedback, and we hope that you would give us another chance to change your experience to a positive one.Kind Regards,

6/10 一般

Tony

与家人出行
满意:服务设施
Location was excellent, facilities where all there, But generally it all felt a little bit dark and grotty.. exposed concrete ceiling is cool when everything around it is pristine and perfect... but when the paint is bubbling off the walls, and the room is a bit dark... things quickly swing to a bit dodgy.. but really everything was fine.. room was large and had a great kitchenet, pod coffee and all..
2023 年 7 月入住 1 晚
Yen 于 2023年08月13日 的回复
Dear Tony, Thank you for sharing your feedback regarding your recent stay with us. At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality.If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure another fantastic experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future.Warm regards,Yen DoLocal Host

10/10 超赞

Nick

2023 年 7 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年08月20日 的回复
Dear Nick,Thank you so much for the wonderful 5 out of 5 stars.We are so happy to learn that we have done a great job and the proof is your amazing feedback. cannot wait to welcome you back soon.Kind Regards,

10/10 超赞

Mikaela

满意:住宿条件和设施,清洁度
Cool rooms friendly staff good spot !
Yen 于 2023年08月13日 的回复
Dear Mikaela, Thank you for sharing your feedback regarding your recent stay with us. At Punthill Manhattan, we strive to provide exceptional service and a memorable stay for all our guests. Your positive feedback serves as a fantastic motivation for our team to continue delivering outstanding hospitality.If you have any future travel plans, please don't hesitate to reach out to us. We would be delighted to welcome you back and ensure another fantastic experience. Once again, thank you for your support and for choosing Punthill Manhattan. We look forward to the opportunity to serve you again in the future.Warm regards,Yen DoLocal Host

10/10 超赞

Louise

2023 年 7 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年08月20日 的回复
Dear Louise,Thank you so much for the fantastic 10 out of 10 stars.The team at Punthill Manhattan is so thrilled to learn about your feedback and we cannot wait to welcome you back in the near future.Kind Regards,

8/10 还可以

Simone

2023 年 7 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年08月20日 的回复
Dear Simone,Thank you so much for the awesome 4 out of 5 stars.We cannot wait to welcome you back in the near future.Kind Regards,

8/10 还可以

Mark

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Great overall amenities- full kitchen, laundry, comfortable bed, spacious lounge area - but the bath/shower was poorly designed for taller people and a bit hard to step out of heightwise
2023 年 7 月入住 1 晚
Marc Nguyen | Hotel Manager 于 2023年07月14日 的回复
Dear Mark,We would like to express our heartfelt gratitude for your absolutely amazing review of your recent stay with us. Your kind words have truly brightened our day!Knowing that you had an exceptional experience and that our efforts made a positive impact on your stay is incredibly rewarding. Our team takes great pride in delivering exceptional service, and your feedback serves as a wonderful validation of our hard work.We thank you for your feedback about the shower over bath setup, as we have renovated some rooms, we do have the ability to offer you a walk in shower instead. Please do let our team know for your next stay about your preference, and we will try our best to accommodate.Thank you once again for your glowing review. We sincerely appreciate your support and look forward to welcoming you back for another unforgettable stay.With warmest regards,Marc Nguyen Hotel Manager