All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property is very spacious, modern and clean. However the people who stayed underneath our floor are very noisy, so we found it hard to sleep. They didn’t finish their party until 5am.
Kezia
Response from mel on 1 Jan 2023
Dear Kezia Thank you for taking the time to leave a review, it is appreciated and we are delighted that you enjoyed the spaciousness, cleanliness and how new and modern the apartments are. It is unfortunate that our afterhours service was not informed of any onsite noise after midnight. We hope this busy Christmas period will not deter you from visiting at a not so busy time.
It was a lovely apartment but very close to a nightclub that was very loud into the early hours of Sunday morning
Sarah
Stayed 1 night in Dec 2021
Response from Mel on 31 Dec 2021
Thank you Sarah for taking the time to review our property. We do apologise that you were disturbed by any noise from any nearby restaurants as Sorrento does not have a nightclub.
Lovely, spacious apartment right in the heart of town. Highly recommend!
Verified traveller
Stayed 2 nights in Apr 2021
Response from Mel on 10 Apr 2021
Thank you so much for your 5 star review and we are delighted that you loved the spacious apartments and our location in the heart of Sorrento village.
Thank you Helen for you 5 star review. It is much appreciated and we are delighted that you enjoyed your stay and took the time to post the star review. We hope to see you again in the future. C@S Management
6/10 Okay
Paul
25 Jan 2021
Liked: Cleanliness
Everything excellent EXCEPT for music 1 night and music and singing another - both after 11.00 pm (Wednesday and Thursday)
Paul
Stayed 4 nights in Jan 2021
Response from Mel on 25 Jan 2021
Dear Paul
Thank you for taking the time to write a review and we are delighted that you used the word excellent.
I do apologise for any noise disruption and unfortunately our afterhours were not alerted at the time so as to be able to rectify the issue.
C@S Management
10/10 Excellent
Duncan
10 Dec 2020
Liked: Cleanliness, room comfort
5 Star Apartment in the Heart of Sorrento.
Amazing apartment in the heart of Sorrento. Modern and Luxurious. Great Stay
Duncan
Stayed 3 nights in Dec 2020
Response from Management on 10 Dec 2020
Thank you Duncan for your lovely review and we look forward to you returning to Carmel at Sorrento as your new home away from home.
Perfect location. Slight hiccup on check-in (room had not been cleaned) but quickly rectified.
Verified traveller
Stayed 1 night in Feb 2020
Response from Carmel at Sorrento Management on 13 Feb 2020
Thank you for taking the time to write a review. I once again apologise that you received an SMS informing you your apartment was ready for checkin before it was.
I hope you enjoyed your stay and complimentary extended late checkout.
2/10 Terrible
Verified traveller
10 Feb 2020
Liked: Amenities
Got locked out of the property and had to sleep on the street
Verified traveller
Stayed 1 night in Feb 2020
10/10 Excellent
Verified traveller
4 Nov 2019
Verified traveller
Stayed 4 nights in Oct 2019
Response from Courtney on 20 Nov 2019
Thanks for your review!
10/10 Excellent
Ian
29 Oct 2019
Ian
Stayed 1 night in Oct 2019
10/10 Excellent
Verified traveller
11 Jul 2019
Verified traveller
Stayed 1 night in Jul 2019
Response from Carmel on 15 Jul 2019
Thanks so much for the kind review! We're thrilled you enjoyed your stay with us.
Excellent, very new serviced apartment. Right in the middle of the main street so it's 1 minute walk to everything. Customer service and cleanliness was 5 Star! Thanks for the stay!
Michelle
Stayed 1 night in Jun 2019
Response from Carmel at Sorrento Management on 13 Jun 2019
Thank you Michelle for taking the time to review Carmel at Sorrento and we really appreciate such wonderful feedback. The team at Carmel all take so much pride in their roles and for you to acknowledge that is wonderful for them. Thank you again C@S Management.
Great location in Main Street. Very clean and well appointed. View is over public car park. Easy access from street and car park Only problem was noise in early morning from delivery trucks attending the local supermarket and various Rubbish truck collections.
Verified traveller
Stayed 2 nights in Dec 2018
Response from Management on 28 Dec 2018
Thank you we appreciate your review of Carmel at Sorrento. Many of our guests love the location of Carmel and how you can make easy access from Sorrento main street - Ocean Beach Road and Morce Avenue through the Underground Carpark. It is unfortunate that the trees are not big enough to hide the view of the carpark beside the park. Carmel apartments are brand new & very well sound proofed, although we do advise guests to close windows & balcony door overnight as we cannot control the town noise & it is extremely busy time in Sorrento.
The apartment was very stylish and spacious. It was spotlessly clean with all mod cons. Staff were friendly and helpful and the location was great. What’s not to like?!
Annie
Stayed 1 night in Nov 2018
Response from Management, Carmel at Sorrento on 6 Nov 2018
Thank you Annie, your sentiments are really appreciated and I am so pleased to be able to share your positive experience and review with the staff at Carmel at Sorrento. We look forward to you returning to your new home in Sorrento.
Beautiful property in the heart of Sorrento. Easy walk to everything.
J
Stayed 1 night in Oct 2018
Response from Management on 2 Nov 2018
The team at Carmel at Sorrento are delighted that you found our property beautiful and enjoyed your visit to Sorrento. We too love that you can park your car and not need to use it again until departure.