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Reviews of Mercure Melbourne Albert Park

4 out of 5
Mercure Melbourne Albert Park
65 Queens Road, Melbourne, VIC

Reviews

7.6

Good

Rating 10 - Excellent. 324 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 102 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Business traveller
Disliked: Staff & service, amenities
I could at times hear people talking in the next room, maybe it was the TV? The hallway hadn't been vacuumed and wasn't for the three nights I was there. There was cobwebs on the ceiling light. The restaurant menu was ordinary and I thought for that expensive. The bar food was again, no great shakes. They charge for WiFI. A thing of the past. There was nothing in the fridge to drink or snacks. The bed was good. I will never again go to a Mecure Hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Watson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service on front desk
Stayed 2 nights in Apr 2024

8/10 Good

Ruoning

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk was not helpful or professional. They would overcharge you without any explanation. I came to them at the checkout to ask the total price I paid for, however they were not willing to help and instead just gave you a hard-to-read account detail. I had to do the math myself to prove that I was charged incorrectly. The guy then was reluctant to change to the correct amount I booked for. I still haven’t got the deposit for my refund so far and either for the security bond after a week’s time. Mercure shared the same reception with Pullman. Suspect they treat guests differently for the cheaper booking.
Stayed 4 nights in Mar 2024

6/10 Okay

Adel rastegar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old building, dirty
Stayed 3 nights in Mar 2024

2/10 Terrible

Raimondo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not 4 star hotel more like 3-2 and whole place smells like Mould, this is not Australian standard. Staff were helpful.
Stayed 3 nights in Mar 2024

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service, property conditions & facilities
Watch your stuff in the lobby, my wife walked away from her purse and it was stolen with a lot of money in it.
Stayed 19 nights in Feb 2024

8/10 Good

Peter, Clifton Hill

Business traveller, Travelled with partner
Liked: Amenities
Was all right but nothing special. The service in the restaurant may improve on the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and comfortable stay, good value for money
Stayed 2 nights in Feb 2024

10/10 Excellent

Helene

Liked: Cleanliness
Great hotel
Stayed 4 nights in Dec 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nihan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Jan 2024

8/10 Good

Jayde

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall was an ok stay. Twin rooms are very outdated. Bathroom has stained grout and old crappy in bath showers. We went down to the indoor pool and there was one table with a bench seat. We had to sit on the wet ground with our newborn and two other kids with our belongings. Wouldn't go back.
Stayed 1 night in Jan 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff on reception at check in. Good food & service. Good location for travelling around city
Stayed 5 nights in Jan 2024

6/10 Okay

Flora

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kevin

Travelled with partner
Disliked: Staff & service
Our stay was ok. The Car Parking arrangements are confusing and not explained well.
Stayed 2 nights in Jan 2024

8/10 Good

Dustin, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Alan

Stayed 2 nights in Dec 2023

10/10 Excellent

Kerry-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023

8/10 Good

LISA

Stayed 5 nights in Dec 2023

6/10 Okay

Jenelle

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Kirsten

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was really old and tired. I can deal with an older hotel however it was really really dirty.
Stayed 4 nights in Dec 2023

6/10 Okay

Lloyd

Travelled with family
Disliked: Cleanliness, property conditions & facilities
On check in our beds were made but that’s all. The head boards of the bed was dirty, hand prints and god only knows what else splatted across it! The corridors leading to our room was a mess, it smelt awful and littered with room service that was not collected for 24 hours. The hotel didn’t present its self well at all, we call reception to get blanks a number of times the phone was never answered so we ended up finding a staff member in the entrance area for help. Really poor experience overall and felt like the hotel was ran by 1 person. Won’t recommend or book again. I can’t only imagine the mess of the poorly ran hotel when the F1 is in town.
Stayed 4 nights in Dec 2023

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front of house and bar staff very friendly, professional and helpful. Bathroom exhaust fan needs cleaning & cobwebs at the top of the bathroom window. Also the damaged join in the carpet near the bedroom doorway was quite dangerous.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Close to trams for easy access to city. Convenient onsite restaurants. Friendly helpful staff. Plenty of on-site subsides parking.
Stayed 2 nights in Dec 2023

6/10 Okay

Breanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was adequate for what we required, however short term parking while checking in was painful - there was few parks and they were all taken, the check in line moved quite slowly and we waited about 10-15 minutes to check in, and the parking rate was a little ridiculous - its either $25 per 24hrs or when you leave (whichever comes first) so if you wish to take your car out to dinner or an event you are automatically paying $50 for the 24 hr period, a bit steep in my opinion
Stayed 1 night in Dec 2023

8/10 Good

Tina

Stayed 3 nights in Dec 2023

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big space, comfortable
Stayed 1 night in Dec 2023

8/10 Good

Jan

Travelled with partner
Liked: Staff & service, amenities
Bathroom needed a makeover and carpet in room worn out. General cleaning of hallways to rooms could be better.
Stayed 2 nights in Nov 2023

8/10 Good

Grover

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary water would be appreciated as this occurs in other hotels
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a great pool, spa, sauna and gym. Close to trams and Albert Park. Parking was unclear, I was told $25 per day but they failed to tell me that it was every exit cost $25. Check in was slow. Concierge was helpfull.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
8/10
Check in took about half an hour, room service food/ drinks came lukewarm besides that decent place , friendly staff
Stayed 4 nights in Nov 2023

4/10 Poor

Beth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property wasn’t cleaned properly. No face washers provided, no soap, toilet didn’t flush properly and loud music at the property for an event on. Sunday night. Reception/check in area was so lovely that it was misleading to the remainder of the property. Best part was proximitu to Albert Park.
Stayed 1 night in Nov 2023

8/10 Good

Charles

Stayed 5 nights in Oct 2023

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Nathan

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The bar had run out of pale ale (2 brands) on a Saturday night and at a function we couldn't get a pot glass for my wife to drink out of as she doesn't like to drink out of stubbies. Come on, you are a hotel aren't you. Not good enough for a Saturday night! Check in took forever.
Stayed 1 night in Oct 2023

10/10 Excellent

Abby

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great convenient stay with hospitable and lovely service
Stayed 2 nights in Oct 2023

2/10 Terrible

Martin

Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located to where I had my event on, (Round the Bay 300). staff were friendly and polite
Stayed 3 nights in Oct 2023

10/10 Excellent

Amrita

Stayed 1 night in Oct 2023

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Under the bed was soaked wet and smelt like beer. Only one sugar was provided for coffee and no milk. Food was over priced & the bread on the trio of dips was barley toasted.
Stayed 1 night in Oct 2023

10/10 Excellent

Melinda

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

6/10 Okay

Christina M

Travelled with family
Liked: Staff & service
Apart from having to remake the bed (due to short sheeting) at some ungodly hour of the evening; no body wash in shower, the stay was ok! Complimentary breakfast was average. Good location. Close to tram line. Close to good places to eat & drink! Not far from city CBD! Staff polite! ☺️
Stayed 3 nights in Sep 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Matthew

Stayed 1 night in Sep 2023

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Foyer and ground floor were nice. Rooms etc needs refurbishing.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the Alfred Hospital which is what we needed!! Great place!!!
Stayed 1 night in Aug 2023

4/10 Poor

Ben

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, old and average
Gross hotel, everything is dirty, carpet, lounge chairs in the lobby, sofa in room. My bath was yellow, paper thin bath towels. No room service or bar service after 11pm on a Saturday.
Stayed 2 nights in Aug 2023