Outdoor pool, pool loungers
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Reviews of Whitehorse Towers Self Service Apartment

4.5 out of 5
Whitehorse Towers Self Service Apartment
850 Whitehorse Road, Box Hill, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 8 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!!!
Exceptional. Would definitely stay here again.
Stayed 3 nights in Jul 2022
Response from Robin on 21 Jul 2022
Hi Hilary, I was so grateful you enjoyed staying at the apartment. I would thank you very much for keeping the place clean. I am certainly welcome you and your family to come to stay here again. Best wishes

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robin was really helpful. Our flights were cancelled last minute and he allowed us to stay longer. The place is immaculate and smells and look clean. I’d come back here again
Stayed 3 nights in Jul 2022
Response from Robin on 21 Jul 2022
Hi Nicole, I was very pleased that I could help you. We tried to make people feel relaxed, calm and comfortable at the apartment. I was glad you liked it. I would thank you very much to keep the place tidy and clean. I would very much welcome you to come to stay here again. Best wishes!

6/10 Okay

Vanessa

Stayed 5 nights in Apr 2022

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely clean apartment with great views and amenities. Very close to many shops & restaurants. Highly recommended!
Stayed 2 nights in Jan 2022

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fresh and clean with great views to the North of the city. Robin was also very organised with good documentation on how to gain entry and parking. The cafe/bar in the lobby was also a nice place for a night-cap. The only downside was the blocked shower drain.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2019
Response from Robin on 1 Sept 2019
Thank you for providing the good reviews. You kept the apartment very clean and tidy after you left. We appreciated your mindfulness of the place and, indirectly, the future guests. We value the satisfaction of all our guests, and to stay with us with a peace of mind and comfort. Best regards

10/10 Excellent

John, Taree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding stay
The apartment was beautifully presented and supplied with everything we could have wanted. The location adjacent to both tram line and train station made transport easy.
Stayed 4 nights in Apr 2019
Response from Rob on 19 Apr 2019
I was very glad that you felt relexed and comfortable so that you could enjoy the family events with a peace of mind.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great Views with easy access to all amenities!! Excellent place highly recommend
Stayed 6 nights in Mar 2019
Response from Rob on 11 Apr 2019
You’re welcome, Troy. We are always striving to let our guests feel like home. Thank you for keeping the apartment clean and tidy.

10/10 Excellent

Mrs Jacinta McHugh

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous apartment and awesome pool
Lovely clean gorgeous new apartment with pretty much all you need. Only issues I had was with the mattress in the master, bed was too firm for my liking which was ok as everyone likes something different but the way the bed was made, a metal part down the middle made the mattress like a mountain in the middle and slopes down to each side so you felt like you were falling out. Needs another split system in the second bedroom as it was a pain having to keep the bedroom door open and it didn’t cool down much. A suggestion - needs an extension lead from the socket in the middle so you can charge your phone on both sides of the bed. Overall had a lovely stay, check in was a breeze and Robin very easy to deal with with excellent communication. Pool area on the top floor was amazing. Would stay again except for the mattress...
Stayed 7 nights in Dec 2017
Thank you Jacinta for the comments. These help us to improve our services. We chose medium firm mattress at a well brand store. We found it was firmer than we tried at the store and the edges were not firm enough. We need to talk about it with the store and fix it. The apartment is very new. Any faulty picked up will be arranged to be fixed. We will arrange to have the air-conditioner’s cooling system checked. We take your point and to have sockets installed so that the guest will charge devices easily. We thank you again and wish to see you in a short while. Robin