Overall, we enjoyed many aspects of our stay. The views are breathtaking, the grounds and pool are beautiful, the breakfast buffet and restaurant were excellent, and the air conditioning was a huge relief during the heatwave. While the property isn't modern, it has a lot of charm.
Our biggest challenge was transportation. Although the hotel is described as being within walking distance of Menaggio, that's only realistic with very light luggage. Taxis were difficult to find during our stay, and Ubers were expensive. We mostly relied on buses—the C110 was reliable, but the C113 was not. On two occasions the driver missed our stop, and my husband and I ended up on an unexpected 45-minute ride up the mountain before we could get off.
Our room matched the description, but there was a persistent unpleasant odor. Housekeeping appeared to spray air freshener each day, but it only masked the smell briefly.
Finally, we visited during the third heatwave of the summer. The hotel initially offered complimentary cold bottled water in a guest-accessible refrigerator, but midway through our stay access was restricted and water was only available for €2 per bottle. While cheaper water was available in town, the uphill walk back and lack of a refrigerator in the room made staying hydrated much more difficult.
The hotel has many wonderful qualities, but given the extreme heat, we felt the staff could have been more accommodating.