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Hotel Mucuy

3.0 star property
Guests consistently praise the attentive local staff at this charming Mérida Centro hotel, where authentic Mexican hospitality makes all the difference

Choose dates to view prices

Hotel Mucuy, in Mérida Centro, offers genuinely helpful staff with local tips. Rooms have reliable WiFi for planning adventures, and the on-site cafe is perfect for fueling up before exploring.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room

Free WiFi

Superior Double Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Free WiFi

Double Room Single Use

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Free WiFi

Standard Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Triple Room

Free WiFi

Triple Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
  • Garden view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

Free WiFi

Standard Room

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Free WiFi

Family Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
  • Garden view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

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Property amenity

Crowne Plaza Merida by IHG

Mérida
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
9.2 out of 10, Wonderful, 484 reviews
The price is HK$1,072
HK$1,292 total
includes taxes & fees
8 Mar - 9 Mar
Crowne Plaza Merida by IHG
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About the area

Located in Mérida Centro, a neighbourhood in Mérida, Hotel Mucuy is near the airport. Travellers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Zoological Park of Centenario and Animaya Zoological Park are also worth visiting. Visit our Mérida travel guide
Map
481 C. 57 Centro, Mérida, Yuc., 97000

What's nearby

  • Teatro Peon Contreras which includes interior views and theatre scenes
    Jose Peon Contreras Theater
    2 min walk - 0.2 km
  • Merida Cathedral featuring heritage architecture and night scenes
    Mérida Cathedral
    3 min walk - 0.3 km
  • Plaza Grande showing a garden and signage
    Plaza Grande
    5 min walk - 0.5 km
  • Paseo de Montejo showing a monument and night scenes
    Paseo de Montejo
    10 min walk - 0.9 km
  • Parque Santa Lucía
    3 min walk - 0.3 km

Getting around

  • Teya-Merida Station
    24 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    19 min drive

Restaurants

  • Bar Flamel
    1 min walk
  • Bistrola 57
    3 min walk
  • Café Alameda
    2 min walk
  • Delorean Bar
    2 min walk
  • De La Union
    3 min walk

About this property

Hotel Mucuy

Hotel near Paseo de Montejo
Close to Mérida Cathedral and Plaza Grande, Hotel Mucuy provides amenities such as a coffee shop/cafe. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A 24-hour front desk and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Mucuy include amenities, such as free WiFi.

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HK$204 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 100 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 7:00 PM

Property is also known as

Hotel Mucuy Hotel
Hotel Mucuy Mérida
Hotel Mucuy Hotel Mérida

Frequently asked questions

Is Hotel Mucuy pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Mucuy?

This property doesn't offer parking.

What time is check-in at Hotel Mucuy?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Mucuy?

Checkout is at noon.

Where is Hotel Mucuy located?

Located in Mérida Centro, this hotel is within a 5-minute walk of Casino La Cima and Mérida Cathedral. Paseo de Montejo and Plaza Grande are also within 10 minutes.

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Reviews

Hotel Mucuy Reviews

7.6

Good

7.4

Cleanliness

7.2

Amenities

8.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 46 out of 124 reviews
Rating 8 - Good. 37 out of 124 reviews
Rating 6 - Okay. 20 out of 124 reviews
Rating 4 - Poor. 11 out of 124 reviews
Rating 2 - Terrible. 10 out of 124 reviews

Reviews

8/10 Good

Dagmar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central place to stay, simple rooms, but comfortable. Very good matrasse, the pool is a big plus with hot weather. Friendly and helpful staff. Very recommendable.
Stayed 4 nights in Jan 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 1 night in Feb 2024

6/10 Okay

Caroline

Liked: Cleanliness, amenities
I really liked the location of the hotel, it is located in the middle of the city and you can go everywhere. The hotelroom was good, the bed was comfortable and we didn't have any mosquitos or other insects inside. The room gets cleaned everyday wirh fresh towels. But: when it rains the room becomes very humid and the outdoor area of the hotel could be better maintaimed: You can't use the pool, it's green and the table outside are dirty.
Stayed 5 nights in Nov 2023

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The price point and location are about all I can recommend. It wasn’t very clean, they wouldn’t let me borrow a broom to clean the cockroach from my room and there was no hot water in the shower. I suppose I got what I paid for but I’m not even sure about that. I wouldn’t recommend unless you had no other options in your budget.
Stayed 5 nights in Nov 2024

4/10 Poor

Hrvoje

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Mucuy has good lcoation, property is close to the city center, parking is just near by hotel. I wish parking lcoation has been communicated with us before we arrived to the hotel, as it was hussle to find right parking. They should send google location to us about where is parking. Although it say parking is available they didn't say we need to pay additionaly to park our car (120 pessos) Second, room was quite OK, we booked triple room, 2 bed mattraces were OK, but thirtd was aged, old and not comfortable. And thirdly, shower pressure was extremely low, water was barely going, so it was impossible to take a proper shower. AC worked OK in the room, so that's a plus. We didn't use pool so I no comment on that. And we skipped breakfast, so I cannot comment on that, too. For budget travels this might be OK place fora night, but for a longer stay you will be irritated you cannot take normal shower, consider outside is very humid and hot and you need to take shower moment you enter the room. Also water didn't wanna to go in shower cabin, drain was very bad.
Stayed 1 night in Aug 2025

10/10 Excellent

Peter J.

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is not a matter of “dislike” per se. This is an old, old facility that is being upgraded “ mañana”. For that reason, I could only give the facility two stars. However, there are other aspects to consider. STAFF:10 HVAC:10 DAILEY MAID SERVICE: 10 ONSITE SECURITY:10 BREAKFAST: 9 FACILITY CLEANLINESS: 8 ROOM CLEANLINESS: 8 PROXIMITY TO NUMEROUS RESTAURANT AND VENUES: 10 NEIGHBORHOOD WALKABILITY: 8 Merida, like much of Mexico has narrow, uneven sidewalks that are crumbling. Be careful where you step! I paid for LOCATION & WALKABILITY. Everything else was a bonus! I stayed for 21 days (mid May-Mid June the average daytime temp never dropped below 100F) and for the most part everything was good. Everyday, a staff member asked if I wanted room service if I was still in the room when they came through. Otherwise, they cleaned the room changed the sheets and towels. They have a good breakfast. If I opted to go across the street, I could eat breakfast a Chilakilz. I would stay there again. Muy bien!!
Stayed 21 nights in May 2024

10/10 Excellent

Adrianus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.friendly staff. Nothing fancy,but what do you want for the price. You are right in town.
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Liked: Staff & service, property conditions & facilities
Although not stated on the website, the room had air conditioning and a ceiling fan. The staff is very accommodating. A well-kept backyard where you can relax and unwind
Stayed 3 nights in Feb 2024

8/10 Good

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 7 nights in Jul 2024

6/10 Okay

Carole

2 star hotel

It is 2 star hotel. Not much English spoken. Had to ask for change of towel twice during my 5 day stay. Warning: pets allowed in this hotel. Had a dog barking late into the night and then early morning for 2 days! You get what you pay for!
Stayed 5 nights in Jan 2025

6/10 Okay

Javier Jonatan

Disliked: Staff & service, property conditions & facilities
Regular
Stayed 2 nights in Sep 2024

4/10 Poor

Ranpreet

Disliked: Cleanliness, amenities
Staff at night does not speak English
Stayed 1 night in Sep 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S/c
Stayed 2 nights in Apr 2024

2/10 Terrible

Ofelia

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023

4/10 Poor

Carolyn

Disliked: Cleanliness, amenities, property conditions & facilities
The toilet stopped flushing, no one came to fix. Only two plugs in the room, one wouldn’t hold a plug so I had to charge electronics in the bathroom. Drapes wouldn’t close, no privacy. No maid service.

4/10 Poor

ALEJANDRO

Disliked: Cleanliness
La habitación muy descuidada algo sucia el colchón muy malo y las almohadas pésimas. La toalla muy vieja. Definitivamente no regresaría.
Stayed 1 night in Feb 2026

6/10 Okay

Jesus

Liked: Amenities, property conditions & facilities
La habitación está decente, pero los baños no tenían buen olor, nos quedamos sin agua y nunca me hicieron cambio de sábanas en una semana, es barato así que tampoco exigir tanto
Stayed 6 nights in Jan 2026

8/10 Good

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
El personal fue amable, el hotel es bonito, ideal para dormir una noche. Creo que a los baños le hace falta mantenimiento
Stayed 1 night in Jan 2026

10/10 Excellent

Jesus Martin

Liked: Cleanliness, amenities, property conditions & facilities
Buen servicio y muy buena ubicación del hotel
Stayed 7 nights in Jan 2026

2/10 Terrible

Carlos

Disliked: Amenities, property conditions & facilities
La habitacion bien, algo escasa el agua, el personal muy atento y servicial. Pero todas las areas comunes despues de las 5:00 constantemente vez rstones deambulando de un lado a otro.
Stayed 4 nights in Jan 2026

8/10 Good

Ivonne

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Muy amables
Stayed 2 nights in Dec 2025

4/10 Poor

Ibarra López

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es bueno por la ubicación, cercana del centro. Pero la limpieza y el servicio, deja mucho que desear... No hicieron la limpieza dos días, nos dijeron que la teníamos que pedir, el día que la pedimos, tampoco la hicieron , cuando fuimos a preguntar nos dijeron que la camarista había descansado , y nos respondió el "encargado": "No se, yo solo soy el encargado" No dio solución, sino hasta que un señor muy amable nos dijo que en un momento iba el a hacernos la limpieza. Los cuartos están deteriorados , pero bueno supongo que por el precio es lo que recibes.
Stayed 5 nights in Oct 2025

8/10 Good

Analilia

Liked: Staff & service, amenities, property conditions & facilities
Si
Stayed 5 nights in Oct 2025

8/10 Good

Geovani Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien fue una experiencia agradable y volvería a ir. En general por el precio estuvo bien!
Stayed 3 nights in Aug 2025

8/10 Good

Manuel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La descripción es engañosa, decía que incluía desayuno y el personal de ahí decía que no era cierto. Pero el lugar es muy tranquilo y limpio, solo deben mejorar la descripción en la agencia de reservaciones.
Stayed 1 night in Aug 2025