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Reviews of Hotel Monarca

3 out of 5
Hotel Monarca
Av. Alvaro Obregon 32, Roma Norte, Mexico City, CDMX

Reviews

8.2

Very good

Rating 10 - Excellent. 155 out of 353 reviews" "
Rating 8 - Good. 112 out of 353 reviews" "
Rating 6 - Okay. 51 out of 353 reviews" "
Rating 4 - Poor. 14 out of 353 reviews" "
Rating 2 - Terrible. 21 out of 353 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Conrad

No Air conditioning!!!!!! Loud traffic and hotel noise, because you need to keep the windows open because of no A/C! Older hotel, but well situated in Roma Norte.
Stayed 7 nights in Mar 2024
Response from Customer Service Hotel Monarca on 26 Mar 2024
Dear Conrad, We appreciate your preference and that you evaluated us. Your opinion is very important to us. We are sorry for the bad experience you had, rest assured that this does not represent us, an apology in advance. We are already working on it to provide you with better service in the quality of our processes and our facilities. We hope you will give us a new opportunity to stay with us. We're at your service. All the best. Customer Service Hotel Monarca

10/10 Excellent

Bill

Response from Customer Service Hotel Monarca on 14 Mar 2024
Estimado Bill, agradecemos de tu preferencia y tiempo para poder realizar esta reseña. Nos encanta leer que la estancia con nosotros fue excelente asimismo que la ubicación fue de tu completo agrado. Con gusto tomaremos en cuenta tus comentarios para poder ofrecerte de un mejor servicio en tu próxima visita. Esperamos nos visites muy pronto nuevamente. Customer Service Hotel Monarca.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service Hotel Monarca on 19 Feb 2024
Estimado Anthony, agradecemos su preferencia y que nos evaluara. Su opinión es muy importante para nosotros. Nos da gusto saber que su estancia fue agradable y la ubicación así como la atención de nuestro personal fue de su grado. Lamentamos los inconvenientes una disculpa de antemano, con gusto ya estamos trabajando en la calidad de nuestros procesos para darle un mejor servicio en su siguiente estancia. Estamos para servirle. Lo esperamos pronto. Customer Service Hotel Monarca

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place.
Stayed 4 nights in Feb 2024
Response from Customer Service Hotel Monarca on 13 Feb 2024
Estimado David, agradecemos su preferencia y que nos evaluara. Nos da gusto saber que la estancia con nosotros fue excelente y la paso bien. Estamos para servirle. Un saludo. Hasta la próxima.Customer Service Hotel Monarca

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jan 2024
Response from Customer Service Hotel Monarca on 18 Jan 2024
Estimada Karla, agradecemos su preferencia y que nos evaluara. Nos da gusto saber que la estancia con nosotros fue buena y la calidez de nuestro personal fue de su agrado. Con gusto tomaremos en cuenta sus amables comentarios para poder hacer mas cómoda su siguiente estancia. Estamos para servirle. Esperamos nos visite pronto nuevamente. Customer Service Hotel Monarca

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service
It is a nice and very well located hotel. Our room was tight since they put two double size beds in a room that was clearly for two twins or one queen bed. Other than that, the price, cleanliness and facilities are very good! But specially is location: Colonia Roma.
Stayed 3 nights in Dec 2023
Response from Customer Service Hotel Monarca on 16 Jan 2024
Dear Alex, We appreciate your preference and that you evaluated us. We are glad to know that your stay with us was excellent and you had a good time. We're at your service. All the best. Until next time.Customer Service Hotel Monarca

4/10 Poor

Milton

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I absolutely didlike the fact that they didn't disclose the fact that there wasn't any windows open to the outside
Stayed 1 night in Nov 2023
Response from Customer Service Hotel Monarca on 11 Nov 2023
Dear Milton, We appreciate your preference and comments in advance when making this evaluation. Your opinion is very important to us. We are glad to know that you enjoyed an excellent stay and the location, as well as the attention of our staff, was to your complete satisfaction. We regret the inconvenience caused by the windows and we will gladly take it into account so that we can offer you a more comfortable stay during your next stay with us. We hope you visit us again soon. We're at your service. Customer Service Hotel Monarca

6/10 Okay

Rob

Stayed 2 nights in Nov 2023
Response from Customer Service Hotel Monarca on 28 Nov 2023
Estimado Rob,agradecemos de antemano sus comentarios para esta valoración. Esperamos hay disfrutado de una estancia agradable con nosotros. Lo esperamos muy pronto nuevamente. Estamos para servirle. Customer Service Hotel Monarca

8/10 Good

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay
Stayed 7 nights in Oct 2023
Response from Customer Service Hotel Monarca on 2 Nov 2023
Dear Edgar, We appreciate your preference and that you evaluated us. Your opinion is very important to us. We are glad to know that your stay with us was excellent and comfortable. We're at your service. We hope you visit us again. All the best. Until next time. Customer Service Hotel Monarca

10/10 Excellent

Dulce

Stayed 1 night in Sep 2023
Response from Customer Service Hotel Monarca on 11 Sept 2023
Estimada Srta. Dulce, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a su reseña y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

2/10 Terrible

Jeremy

Disliked: Amenities
Pos
Stayed 1 night in Sep 2023
Response from Customer Service Hotel Monarca on 7 Sept 2023
Estimado Sr. Jeremy, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a su reseña y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

10/10 Excellent

Nicky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es una buena opción para una estadía conveniente y confortable.
Stayed 3 nights in Aug 2023
Response from Customer Service Hotel Monarca on 22 Aug 2023
Estimado Sr. Nicky, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a sus comentarios y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

10/10 Excellent

Leonardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Roma Area in Mexico city
One of the best hotel in a beautiful area in Mexico City. Save, affordable, great customer service, the location is amazing.
Stayed 4 nights in Aug 2023
Response from Customer Service Hotel Monarca on 22 Aug 2023
Dear Mr. Leonardo, we appreciate your preference and time to prepare this evaluation. We are pleased to know that our location as well as the attention of our staff met your expectations. We inform you that we will gladly take your comments into account in order to offer you a better service and make your next visit a more pleasant experience. We're at your service. Customer Service Hotel Monarca.

10/10 Excellent

Leonardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Hotel in Mexico City
Stayed 4 nights in Aug 2023
Response from Customer Service Hotel Monarca on 19 Aug 2023
Hi Dear Marco, we appreciate your preference and that you evaluate us. It is a pleasure to know that your stay with us was to your complete satisfaction. We hope to see you again. At your service.

2/10 Terrible

Grace

Liked: Cleanliness, amenities
Excelente, limpio el personal amable y el estacionamiento y la zona segura
Stayed 1 night in Aug 2023
Response from Customer Service Hotel Monarca on 12 Aug 2023
Estimada Srta. Grace, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a su reseña y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023
Response from Customer Service Hotel Monarca on 24 Jul 2023
Estimado Sr. Jesus, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a su reseña y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Very clean. Great location. Small property. No AC. However, the hot water is good with good pressure. Rooms are small.
Stayed 1 night in Jul 2023
Response from Customer Service Hotel Monarca on 15 Jul 2023
Dear Mr. Charles, we thank you in advance for your preference in making this assessment. For us your opinion is very important. We hope you enjoyed a pleasant stay in our facilities. We will gladly follow up on your comments and continue working to provide you with a better experience on your next stay. Without further ado, for the moment, we wish you a good trip, hoping you will visit us very soon. All the best. Customer Service Hotel Monarca.

6/10 Okay

Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are quite small
Stayed 1 night in Jun 2023
Response from Customer Service Hotel Monarca on 24 Jun 2023
Dear Mr. Alan, we appreciate your preference when evaluating us. Were sorry for the inconvenience and we apologize in advance, we will gladly follow up on your comments in order to offer you a better experience on your next stay. We hope you visit us very soon and give us the opportunity to continue surprising you with our service. All the best. Customer Service Hotel Monarca.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a clean, but simple property…I support this hotel.
Stayed 7 nights in May 2023
Response from Customer Service Hotel Monarca on 25 May 2023
Dear Mr. Jeremy, we thank you in advance for your preference in making this assessment. For us your opinion is very important. We hope you enjoyed a pleasant stay in our facilities. We will gladly follow up on your comments and continue working to provide you with a better experience on your next stay. Without further ado, for the moment, we wish you a good trip, hoping you will visit us very soon. All the best. Customer Service Hotel Monarca.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Customer Service Hotel Monarca on 1 May 2023
Estimado Sr. Timothy, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a su reseña y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 4 nights in Apr 2023
Response from Customer Service Hotel Monarca on 28 Apr 2023
Dear Mr. Jesus, we appreciate your preference and time to prepare this evaluation. We are pleased to know that our location met your expectations. We inform you that we will gladly take your comments into account in order to offer you a better service and make your next visit a more pleasant experience. We're at your service. Customer Service Hotel Monarca.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Service Hotel Monarca on 17 May 2023
Estimado Sr. Michael, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a su reseña y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

4/10 Poor

Jairo

Travelled with group
Liked: Staff & service
Location was great and for the price, can’t beat it. However, my bed felt like a block of congrete and as a side sleeper — I was screwed. Did not get much quality sleep
Stayed 1 night in Apr 2023
Response from Customer Service Hotel Monarca. on 15 Apr 2023
Dear Mr. Jairo, we appreciate your preference in evaluating us. We are pleased to know that the location met your expectations. We apologize for the inconvenience regarding the bed in your room and we reiterate our apologies in advance, we will gladly follow up on your comments in order to offer you a better experience on your next stay. We hope you visit us very soon and give us the opportunity to continue surprising you with our service. All the best. Customer Service Hotel Monarca.

2/10 Terrible

Ernesto

Stayed 1 night in Apr 2023
Response from Customer Service Hotel Monarca on 11 Apr 2023
Estimado Sr. Ernesto, agradecemos su preferencia al evaluarnos. Lamentamos los inconvenientes y le reiteramos una disculpa de antemano, con gusto daremos seguimiento a su reseña para poder ofrecerle una mejor experiencia en su siguiente hospedaje. Esperamos nos visite muy pronto y nos dé la oportunidad de seguir sorprendiéndote con nuestro servicio. Un saludo. Customer Service Hotel Monarca.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a simple, basic hotel that we have stayed at a number of times. It is an excellent value--maybe the best in Roma Norte. The pros: it is very clean, has daily maid service, the bed is comfortable, and the staff is friendly and helpful. Great water pressure and plenty of hot water in the shower. Umbrellas and hair dryers are available from the front desk. The location is excellent, near many cafes, bars, and restaurants in beautiful Roma Norte, and is in a quieter area, just a block or two away from the more lively nightlife. The cons: The rooms are small, it can be (but not always) a little noisy at night with sound coming up the air shafts, it is not air-conditioned (although there are fans, and is usually not a problem with CDMX's great climate--cool at night and in the mornings,) and is very basic with no frills. Decor in rooms is dated. However, the rate is one of the best deals in Roma Norte, and if you're looking for a clean, comfortable room just to crash at night, this is the place! Be sure to eat breakfast at Ojo Rojo, an American style diner just a block east on Alvaron Obregon.
Stayed 3 nights in Mar 2023
Response from Customer Service Hotel Monarca on 31 Mar 2023
Dear Ms. Sharon, we appreciate your preference and time to prepare this evaluation. We are pleased to know that the attention of our staff, as well as the service provided, met your expectations. We inform you that we will gladly follow up on your comments in order to offer you a better experience on your next stay. We will be delighted to receive you very soon. Customer Service Hotel Monarca.

10/10 Excellent

Bishwombhar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Mar 2023
Response from Customer Service Hotel Monarca on 31 Mar 2023
Dear Ms. Bishwombhar, we thank you in advance for your preference when making this evaluation. For us your opinion is very important. We hope you enjoyed a pleasant stay in our facilities. We will gladly follow up on your comments and continue working to provide you with a better experience on your next stay. Without further ado, for the moment, we wish you a good trip, hoping you will visit us very soon. All the best. Customer Service Hotel Monarca.

6/10 Okay

Sharon

Travelled with partner
Liked: Property conditions & facilities
I really like this hotel and have stayed there a number of times. It is exceptionally clean (my top priority) and well-maintained, and the location can't be beat. AND, the value is one of the best deals in Roma Norte. That being said, I was particularly disappointed with this stay, because a hairdryer wasn't available the three times I requested one. Twice I was told that one would be delivered to my room as soon as one was turned in, but one never arrived. (Hairdryers are not kept in the rooms--you have to request one from the front desk, and I've never had a problem before.). The solution is simple--they simply need to buy one or two more!?
Stayed 2 nights in Mar 2023
Response from Customer Service Hotel Monarca on 22 Mar 2023
Dear Ms. Sharon, we appreciate your preference and time to prepare this evaluation. We are pleased to know that our location met your expectations. We are sorry for the inconvenience regarding the dryer service that you mentioned to us, we are gladly following up on your comments so that this does not happen again and we can offer you a better service and make your next visit a more pleasant experience. We're at your service. Customer Service Hotel Monarca.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Customer Service Hotel Monarca on 22 Mar 2023
Dear Mr. Garrett, we thank you in advance for your preference in making this assessment. For us your opinion is very important. We hope you have enjoyed a pleasant stay. We will gladly follow up on your comments and continue working to provide you with a better experience on your next stay. Without further ado, for the moment, we wish you a good trip, hoping you will visit us very soon. All the best. Customer Service Hotel Monarca.

6/10 Okay

Edith

Liked: Amenities
Stayed 1 night in Mar 2023
Response from Customer Service Hotel Monarca on 3 Apr 2023
Estimada Srta. Edith, agradecemos de antemano su preferencia al realizar esta valoración. Para nosotros su opinión es muy importante. Esperamos haya disfrutado de una estancia agradable en nuestras instalaciones. Con gusto daremos seguimiento a sus comentarios y seguiremos trabajando para brindarle una mejor experiencia en su siguiente hospedaje. Sin más por el momento le deseamos buen viaje, esperando nos visite muy pronto. Un saludo. Customer Service Hotel Monarca.

8/10 Good

Agustin

Liked: Cleanliness
Great location, clean rooms, decent size, but shower floor is the bathroom floor, no A/C, good safe and fast check-in
Stayed 2 nights in Mar 2023
Response from Customer Service Hotel Monarca on 14 Mar 2023
Dear Mr. Agustin, we appreciate your preference and time to prepare this evaluation. We are pleased to know that our location met your expectations. We inform you that we will gladly take your comments into account in order to offer you a better service and make your next visit a more pleasant experience. We're at your service. Customer Service Hotel Monarca.

10/10 Excellent

John Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Customer Service Hotel Monarca on 27 Feb 2023
Estimado Sr. John Manuel, agradecemos su preferencia y tiempo para elaborar esta evaluación. Esperamos haya disfrutado de una estancia excelente con nosotros. Le informamos que con gusto daremos seguimiento a esta reseña para poder ofrecerle un mejor servicio y hacer su siguiente visita una experiencia más agradable. Estamos para servirle. Customer Service Hotel Monarca.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best deal ever. This hotel is super clean and the location is increadible.
Stayed 3 nights in Jan 2023
Response from Customer Service Hotel Monarca on 23 Jan 2023
Dear Mr. Rene, we appreciate your preference and time to prepare this evaluation. We are pleased to know that our location met your expectations. We inform you that we will gladly take your comments into account in order to offer you a better service and make your next visit a more pleasant experience. We're at your service. Customer Service Hotel Monarca.

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The location was excellent.
Response from Customer Service Hotel Monarca on 19 Jan 2023
Dear Mr. Geoffrey, we appreciate your preference and time to prepare this evaluation. We are pleased to know that our location met your expectations. We inform you that we will gladly take your comments into account in order to offer you a better service and make your next visit a more pleasant experience. We're at your service. Customer Service Hotel Monarca.

4/10 Poor

Raul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Customer Service Hotel Monarca on 8 Dec 2022
Estimado Sr. Raul, agradecemos de antemano de su preferencia para esta valoración, esperamos nos de una nueva oportunidad de poder hospedarse con nosotros y poder sorprenderle con nuestro servicio. Customer Service Hotel Monarca.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic hotel with small rooms and few amenities but A GREAT VALUE!! And a fantastic location!! It is spotlessly clean and well maintained, and the staff is friendly and helpful. It is surprisingly quiet at night despite being on the busy Avenida Alvaro Abregon in Colonia Roma, although we were in the back of the hotel (so can't speak to the rooms at the front.) We stayed there twice, and one room had a large bathroom, the other had a smaller one, but both were pristine. Daily housekeeping service with fresh sheets and towels was nice since we usually stay in "home stays" with no housekeeping service. GREAT water pressure in the shower and plenty of hot water! Bed was a little too firm for our liking, but is typical of Mexico hotel beds. Water dispensers provides filtered water on each floor (except for the 4th floor, for some reason? Just walk down one floor.) Ask the front desk for a hair dryer, if needed. Be sure to eat at Ojo Rojo Diner, one block east of the hotel (to the right as you walk out), an American-style diner with great breakfast and lunch food, and cocktails in the evening. This hotel is the best deal in the area if you're looking for a CLEAN place to just crash at night after being out and about all day. I highly recommend it.
Stayed 3 nights in Nov 2022
Response from Customer Service Hotel Monarca on 5 Dec 2022
Dear Ms. Sharon, once again we thank you for your preference and time for such valuable comments for this assessment. It is always a pleasure to receive you. We hope you enjoyed your stay. We will continue working to provide you with a better service in each of your visits. We wish you a safe trip and we hope to welcome you again very soon. Greetings. Customer Service Hotel Monarca.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at a "short term home stay" when we travel to Mexico City, which we visit frequently. Because I waited until the last minute, there was nothing available, so we booked this hotel. It is a very basic hotel, with few amenities but immaculately clean (which is my top priority) and it's well maintained. The room was small but the bathroom large, and the shower had great water pressure and was instantaneously hot--rare in DCMX!! The location is fantastic, on the main street in Roma Norte, with tons of restaurants and bars nearby. Our room was immaculately clean and we had maid service every day--fresh clean sheets and towels, which you don't get at a "home stay." The staff is very friendly and helpful. If you need a hairdryer ask for it at the front desk. Also, filtered water is available on each floor (except for the 4th floor, for some reason.) The only negative is that it is not air-conditioned, (which is generally not a big problem in Mexico City year round) but the air doesn't circulate very well even though there are openable windows and a fan. Be sure to eat at Ojo Rojo, an American style diner which is one block east, and serves cocktails all day. The pancakes are killer! Overall this hotel is a fantastic value--on some nights it was only $40 US!!! (Rate varies by day of the week.) I highly recommend it if you want a bare basics but clean and comfortable hotel in a great location.
Response from Customer Service Hotel Monarca on 5 Dec 2022
Dear Ms. Sharon, we thank you in advance for your preference and the time you have dedicated to preparing this review. We are glad to know that you enjoyed an excellent stay, for us the main thing is your comfort and the service we offer, we will gladly take your kind comments into account in order to offer you a better experience in your next stay. We will be delighted to receive you again. All the best. Customer Service Hotel Monarca.

10/10 Excellent

Jesus Corella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good good peoples good area good service
Stayed 3 nights in Sep 2022
Response from Customer Service Hotel Monarca on 12 Sept 2022
Dear Mr. Corella, we appreciate your preference and your time to evaluate us. We are glad to know that your stay with us was excellent and that you had a good time. We are here to serve you. We look forward to seeing you soon. Customer Service Hotel Monarca.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple. A good deal for the price.
Stayed 1 night in Sep 2022
Response from Customer Service Hotel Monarca on 12 Sept 2022
Dear Mr. Tuan, we appreciate your preference and that you evaluated us. Your opinion is very important to us. We are glad to know that your stay with us was good and the cleanliness and price were to your liking. We're at your service. We hope you visit us again. Customer Service Hotel Monarca.

8/10 Good

Osbaldo, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The place is super clean. The staff is nice and friendly. The location is great with a lot of food options and a 24 hr convince store on the corner. The room is small but ok for 1 person and doable for 2. The only negative was the mattress. It’s really firm like a board.
Stayed 1 night in Sep 2022
Response from Customer Service Hotel Monarca on 12 Sept 2022
Dear Mr. Osbaldo, we appreciate your preference and your time to evaluate us. We are glad to know that your stay with us was pleasant, as well as the location and cleanliness of our facilities to your liking for your greatest comfort. better service and comfort on your next stay. We're at your service. All the best. Customer Service Hotel Monarca.

6/10 Okay

Gregory

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Customer Service Hotel Monarca on 12 Sept 2022
Estimado Sr. Gregory, gracias por tus comentarios y por tomarte el tiempo de calificarnos. ¡Esperamos que la hayas pasado increíble en México y podamos volver a verte pronto!. Customer Service Hotel Monarca

8/10 Good

ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Roma Norte spot!
Good hotel at a dynamite price. Clean, crisp sheets and fluffy towels. Decent wifi, had a fan in the room for when it was a bit warm in the early evenings, and the location cannot be beaten.
Stayed 3 nights in May 2022
Response from Customer Service Hotel Monarca on 22 Sept 2022
Dear Mr. Allen, We thank you in advance for your kind comments when evaluating us. Your opinion is very important to us. We are glad to know that you enjoyed your stay. We will continue working taking into account your comments to provide you with a better service and make your next stay with us more comfortable. We're at your service. We hope to visit us again soon. Customer Service Hotel Monarca.

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort
Ants
Things we did not mind: room was small, shower space was tight and water was getting on the toilet/everywhere, noisy environment, warm room. Things that REALLY bothered us: uncomfortable bed, and an ant infestation with no food around (they let us change rooms but when they've already gotten into all of your things...) See attached picture.
Stayed 3 nights in Apr 2022
Response from Customer Service Hotel Monarca on 22 Sept 2022
Dear Ms. Helen, we appreciate your preference and your time to evaluate us. Your opinion is very important to us. We are sorry for the bad experience you had, rest assured that this does not define us and we reiterate a deep apology in advance, we will gladly take into account your kind comments pointing out the issue of cleaning and we will follow up on this situation with management, in order to provide you with a better experience on your next stay with us. We hope you will give us the opportunity to stay with us again and to be able to surprise you with our service. We're at your service. Customer Service Hotel Monarca.

6/10 Okay

JESUS, ADDISON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been a great budget stay if not for the amount of noise from the street. There is virtually no sound proof.
Stayed 2 nights in Mar 2022
Response from Customer Service Hotel Monarca on 22 Sept 2022
Dear Mr. Jesus, we appreciate your preference and your time to qualify us. Your opinion is very important to us. We apologize for any inconvenience you may have had, we will gladly take your comments into account in order to offer you a better service on your next stay with us. We hope to visit us again soon. We're at your service. Customer Service Hotel Monarca.

10/10 Excellent

Antonieta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Thomas, Toronto

Liked: Staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Ower, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, save and affordable place.
Stayed 3 nights in Dec 2021
Response from Customer Service Hotel Catalina. on 31 Jan 2022
Hi Dear Ower, we appreciate your preference and that you evaluate us. It is a pleasure to know that your stay with us was to your complete satisfaction. We hope to see you again. At your service. Customer Service Hotel Monarca.

10/10 Excellent

Christopher

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great
Stayed 5 nights in Nov 2021
Response from Customer Service Hotel Monarca on 1 Dec 2021
Estimado Sr. Christopher agradecemos su preferencia y sus comentarios. Nos alegra saber que las instalaciones, limpieza y atención fueron de su total agrado. Trabajamos para darle siempre el mejor servicio. Será un placer verle nuevamente. Estamos para servirle.

10/10 Excellent

Ngozichi

Stayed 1 night in Nov 2021
Response from Customer Service Hotel Monarca on 16 Mar 2022
Agradecemos su preferencia y que nos evaluara. Su opinión es muy importante para nosotros. Nos da gusto saber que la estancia con nosotros fue excelente. Estamos para servirle. Esperamos nos visite nuevamente. Un saludo. Hasta la próxima.

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Second time staying at this hotel, unfortunately not as good as the first. The wifi was very unstable this time around and I couldn't get phone data in my room most of the time. Besides that, the experience was mostly the same - it is a fairly good budget hotel in an amazing CDMX neighborhood. Lack of a shower curtain a little annoying. And yes, you can still hear everyone having sex.
Stayed 10 nights in Oct 2021
Response from Customer Service Hotel Monarca on 8 Nov 2021
Dear Mr Antony, we appreciate your preference and evaluation. What a pleasure to know that the location was to your complete satisfaction. We are sorry for the inconvenience caused by the noise and wifi, we will take it into account. At your service.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good location hotel, with a tiny lobby and polite staff.
Stayed 2 nights in Oct 2021
Response from Customer Service Hotel Monarca on 15 Oct 2021
Dear Mr Jaime, we appreciate your preference and your comments. We are glad to know that the facilities, cleanliness and attention were to your total satisfaction. We work to always give you the best service. It will be a pleasure to see you again.At your service.