Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Regency Miami Airport by Sonesta

3.5 out of 5
Regency Miami Airport by Sonesta
1000 NW 42nd Ave, Miami, FL

Reviews

7.8

Good

Rating 10 - Excellent. 638 out of 1465 reviews" "
Rating 8 - Good. 354 out of 1465 reviews" "
Rating 6 - Okay. 210 out of 1465 reviews" "
Rating 4 - Poor. 126 out of 1465 reviews" "
Rating 2 - Terrible. 137 out of 1465 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

christina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived April 29th the first room assigned to us was dirty had food containers still in room, eye lashes on bathroom floor hair all over bathroom floor. And white stains all over the floor from bathroom to bed. They changed our room only to enter yet another dirty room there was hair all over the floor, bugs crawling up the wall because the balcony door was left opened, and open coffee by the coffee maker. The front desk guys says "oh thats not that bad could be like the first room" Day 2 April 30th we leave hotel @10am we put the do not disturb sign on door for them not to enter our room. We get back From mall to see our room has been entered even after we asked it not to be. We also noticed that our thing hand been gone through and was laid out and we had things put away. We informed front desked they assured us that for the remainder of our stay no one should eneter our room.Day 3 we depart hotel about 1/1:30 headed to south beach for the day once we returned (10:30pm)we noticed yet again our room had been entered and our things gone through again. At this point we decided to cut our trip short and just leave.
Stayed 4 nights in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only stayed one night after cruise. Nice, clean and quiet
Stayed 1 night in May 2024
Response from Regency Miami Airport by Sonesta Guest Services on 3 May 2024
Dear Angela,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Claudia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was nice, clean and some dining options within walkable distance, however, the frint desk staff was not very attentive and the pool was closed. Otherwise, it was a great stay.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 3 May 2024
Dear Claudia,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Jerrell

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
A hotel that is clearly aging but is under renovation. Clean (but in need of a little caulking), convenient to the airport, pretty friendly staff. I think the price is a bit high for the current state. I would probably stay there again
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 2 May 2024
Dear Jerrell,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can.We look forward to the opportunity to welcome you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Hendrik, McMinnville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It might be just one side of the hotel, but the southwest side is noisy with a hum. Can’t figure out what or where it’s coming from. Otherwise, great hotel and will stay here again and ask for a room on the northeast side.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 2 May 2024
Dear Hendrik,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding the air conditioning generators from the hotel next door. For this we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall short in our efforts. We will share this information with them for a way to mitigate any inconvenience moving forward.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Perin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Perin,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Lovely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was great and the 24 hour airport shuttle service was a big help.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Lovely,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

4/10 Poor

Luke

Heating in room not working both days
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Luke,Thank you for choosing the Regency Miami Airport during your visit to Miami.Unfortunately, the hotel is not equipped with a heating system, so when we face low temperatures, which are very uncommon for Miami, we are not able to offer a suitable alternative.Best regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there is a restaurant Catch of the Day, right on the corner of the street beside the hotel. I could walk there and there is plenty of entertainment. I did feel safe going out by myself around the area. I enjoyed it. The hotel offered free shuttle to airport as well as a 15USD shuttle to the cruise port. It is a good service to have at the hotel since a lot of client go on cruises, I did not have to plan much to get to the terminal.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Dominique,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Cherita

Travelled with group
Liked: Property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Cherita,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Deliyah

Travelled with group
Liked: Staff & service
The Online pictures were better than the actual Property, Pool was Closed, No individual Microwave in the Room.
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Deliyah,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Tom

Travelled with group
Liked: Amenities
Great staff at front desk- 5 stars!!!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 30 Apr 2024
Dear Tom,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

St. Clair

A good overnight stay
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 29 Apr 2024
Dear St. Clair,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel is under construction, it was still nice. We arrived early and the check is in for a very low rate of $25.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 28 Apr 2024
Dear Ian,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

2/10 Terrible

Tonia Paulette Boggs Ifoma Karamboka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no pool service, I ran into many women there that appeared to have had surgery. They were in blood stained attire. Very unsanitary. Definitely not a vacation hotel.
Stayed 4 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 28 Apr 2024
Dear Tonia,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

2/10 Terrible

Rosa, Chicago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They asked me for 100.00 deposit when I arrived And told me that it would be returned auto After I checked out and I still haven’t received my deposit back!!!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 28 Apr 2024
Dear Rosa,We are delighted you selected the Regency Miami Airport by Sonesta to host your recent stay.The authorization for the security hold should be released to your account between 3 and 10 business days from your departure. 24 hours after your checkout, your credit card issuing bank electronically released the hold from our system so we can no longer use it.The reason for the release to take 3-10 business days is due to the internal process at your bank, over which the hotel has no control. If your account still shows the hold after 10 business days from your departure, please contact your bank. They should be able to resolve the issue or provide you with information as to when the 100 hold is going to be released from your account.We look forward to welcoming you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 28 Apr 2024
Dear Gary,We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed their service.We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and the staff were very friendly and accommodating
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 25 Apr 2024
Dear John,We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how friendly and the fact that they had the schududle to the airport was so nice the room was so comfy
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 3 May 2024
Dear Tammy,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

2/10 Terrible

Milan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. The rooms all smelt like smoke cigarettee. My bathroom was not cleaned. The toilet had pee on it. The staff was extremely rude. The rooms were so dirty. The pillows had this plastic material inside them and it was so loud and gross. The airport shuttle never came after we were told it would be 20 minutes. We waited almost an hour and had to finally Uber. I would never stay here again.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 25 Apr 2024
Dear Milan,Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Cindy

Liked: Cleanliness
It was just ok.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 24 Apr 2024
Dear Cindy,Thank you for taking the time to share your recent experience with us.We pride ourselves on delivering a comfortable experience during your travels. However, it seems that we have unfortunately fallen short of our goal during your recent stay. If that is the case, please accept our most sincere apology. We wish we knew more so we could share your concerns with the team to rectify them moving forward.We hope to have the opportunity to welcome you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Jovany Leavy

Travelled with partner
Disliked: Property conditions & facilities
This property is not worth $200 per night given condition and area. Pool was also not available for use.
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Jovany,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

chasere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Chasere,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Travis, Arlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Even though it was for just one night. The bed was very comfortable, and plenty of good food choices within walking distance. The establishment was very clean, and I was impressed with the fitness room, even though it was small.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Travis,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Karin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has some upgrading to do. I picked this hotel to use the pool after checkout but didn’t get notified that the pool was under construction. Breakfast was a big disappointment for the money. The front lobby called a taxi which never came. Had to use my data to order an Uber. I’d find somewhere else to stay if you’re wanting to use the pool and eat.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Karin,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Candelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Candelle,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

4/10 Poor

RALPH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
only a small partial roll of toilet paper and not a spare rolls. We ran out and had to use kleenex! The coffee maker in our room was missing parts and no coffee offered in the lobby.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Ralph,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

4/10 Poor

Theron

Travelled with family
Pool closed givin wrong room
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Theron,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Dierra

Travelled with partner
Pool was closed room had a smell to it
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Dierra,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Marlene

Travelled with family
Front desk staff extremely helpful and friendly.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Marlene,Thank you for your kind words and for taking the time to review our hotel. Every day, we strive to provide the best available service to all our clients and guests. Your feedback is greatly appreciated by our front desk team members.We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Jeanette

Travelled with family
Liked: Staff & service, amenities
The area isn’t great. The TV was a 32 inch and the bed was hard. The worst part was the room smelled really bad.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 23 Apr 2024
Dear Jeanette,Thank you for the feedback. We are sorry to hear we did not meet your expectations. The issues you share will be discussed with the team to correct moving forward.We look forward to welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

keneal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here because it’s easily accessible to the airport and the staff is very friendly and the hotel itself is clean and safe.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 19 Apr 2024
Dear Keneal,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Kathy

Very loud bar next-door, keeping me awake
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 19 Apr 2024
Dear Kathy,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding noise and for this, we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall a bit short in our efforts.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in, nice clean room.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 19 Apr 2024
Dear Robert,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

2/10 Terrible

Maotasa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The bed sheets weren’t changed, looked like they just fixed it from the people before us, you Can literally smell the cologne from the people before us. The bathtub wasn’t scrubbed clean, the sink wasn’t wiped down clean the only good experience was the front desk guy he was very nice and helpful. And the lobby was clean and comfortable for me and my kids to wait until our room was
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 19 Apr 2024
Dear Maotasa,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 19 Apr 2024
Dear Travey,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

John

Staff were very friendly and helpful
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 16 Apr 2024
Dear John,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Jucla d

Liked: Staff & service, amenities, property conditions & facilities
Amazing experience stay here every time I Come to Miami
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 16 Apr 2024
Dear Jucla,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Edith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your place needs to be SCENT FREE. Your rooms and halls are on overload for scents. This is so difficult for ones with allergies. Our room was so strong with scent is was very unpleasant! We are from Canada and majority of our public places are now scent free and it is a great relief. It makes it so much better to breathe....and much healthier. This is something that your hotels should strongly consider! PLEASE!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 16 Apr 2024
Dear Edith,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked a room with queen beds but they were double. It took longer than for the hotel shuttle as it went by us without stopping the first time. When I called the hotel they said it was a full and everyone wants to use it because it is a “free” service. It also transports people from one airport to another. I was not happy by his immediately going to it being a “free” service. In my view the hotel shuttle is included in the price of my room. None of the other hotels had vans that drove by and did not stop for their guests. I could have booked a cheaper hotel without an airport shuttle and I think it is important to know that this hotel has a shuttle that transports people between airports so it fills up and you may have to wait while it drives by without you. The shuttle did come back fairly quickly in 20 mins and took us back to the airport at 410 am. I would not conciser something as free that is included in the price of my room and I will not book at this hotel again since they used it being a “free” service as an excuse for poor service.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Renne,Thank you for taking the time to share your recent experience with us.Every process put in place is aimed at providing you with an unforgettable hotel stay. We are truly sorry that we fell short of your expectations.The experience you described is not characteristic of the level of service we strive to provide. We can assure you that we will discuss these concerns with the transportation team.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience.Once again, thank you for your feedback.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, specially if overnight for traveling
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Jermaine,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Austin Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I’ll start with this: the property is under some renovations so I’ll cut them some slack. The lobby and pool were excellent, and I really appreciate the fitness center and business center. All staff members were very friendly/helpful, and the complimentary shuttle to & from the airport was a great help. However, the room itself left a lot to be desired. The coffee machine was broken, the electrical systems were strange, and there was a hole in the wall ‘hidden’ by a mirror. The bed wasn’t very comfortable, the toiletries were not the best, and the water pressure was unfortunately low. (Not sure if I can post photos) You get what you pay for. It’s nice for a short-term trip, especially if you don’t plan on actually being in the hotel room that much. HOWEVER, I have hope that in a few months the rooms will be much nicer :)
Stayed 3 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Austin,Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to airport, good options for getting around to airport and cruise port. Several good options within walking distance.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear William,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Joseph

Travelled with family
Quick check in and great staff!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Joseph,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Enid G

Travelled with partner
Very clean! Staff were ready to assist.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Enid,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

David, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear David,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stay here whenever I fly out of Miami, great staff
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Paul,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
Peace
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Sandra,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
Peace
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 15 Apr 2024
Dear Sandra,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice!
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on 24 Apr 2024
Dear Rosa,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed their service.Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team