Is Diamond by VIAC - Ocean View Unit Located at Ritz Carlton pet-friendly?

No, pets are not allowed at this property.

Diamond by VIAC - Ocean View Unit Located at Ritz Carlton Reviews, Deals & Photos 2025

Q: Where is Diamond by VIAC - Ocean View Unit Located at Ritz Carlton located?

Nestled on the beach, this Key Biscayne condo building is within 1 mi (2 km) of Key Biscayne Beaches, Bill Baggs Cape Florida State Park and Crandon Park. Biscayne National Park and Crandon Beach are also within 3 miles (5 km).

10/10 Excellent

Nina S.

11 Jan 2024

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay!

Beautiful room in a beautiful resort. And the host was incredibly responsive and helpful!

Stayed 3 nights in Dec 2023

10/10 Excellent

Kristen R.

28 Feb 2025

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great respite!

We just needed a getaway from our work & the cold weather. We didn’t realize that the VRBO was just a regular hotel room, but it sufficed. We appreciated being able to use all the amenities that the Ritz Carlton had to offer. We loved being able to walk to all the local restaurants! The location was perfect!

Stayed 6 nights in Feb 2025

10/10 Excellent

GEORGE D.

5 Mar 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great room and location

Great room and location! Amazing amenities and service! Great communication with property manager

Stayed 3 nights in Mar 2022

10/10 Excellent

Kyle B.

12 Jan 2024

Liked: Cleanliness, check-in, communication, location, listing accuracy

Thanksgiving

My wife, infant child really enjoyed our time. Access to all and a great view from the room.

Stayed 4 nights in Nov 2023

10/10 Excellent

Bethany L.

11 Mar 2019

Good room, nice view, amazing amenities and responsive host! The parking space was a nice bonus too

Good room, nice view, amazing amenities and responsive host! The parking space was a nice bonus too. Thanks very much!

Stayed 2 nights in Mar 2019

4/10 Poor

Brian M.

14 Nov 2024

Liked: Communication, location

Disliked: Cleanliness, listing accuracy

Disappointed

The Ritz is generally an above standard property. This one is not. The room is in rough shape: Adjoining room door does not lock. Mico is falling off of the cabinet. Fridge does not cool and freezer is inop. Chairs are stained. Bed is nearly on the floor and the left side is damaged. I would not stay at the property again.

Stayed 3 nights in Oct 2024

10/10 Excellent

Walter O.

16 Feb 2023

Liked: Cleanliness, check-in, location, listing accuracy

Disliked: Communication

Visitors from Michigan

The property is First-Class. I itemized to the owner/representative our disappointments with 4 room key malfunctions(one causing us to miss a Family/Charity boat ride). The other issues were a parking garage card we never found until the last day, no ice maker in the fridge, and lack of coffee 'pods' for our 8 day stay. The owner's statement to the Guests needs to be updated to inform their guests regarding these deficiencies. I responded to their inquiries and would appreciate acknowledgment of our less than perfect expectations. The Ritz~Carlton reputation was lacking. Thank you for your attention.

Stayed 8 nights in Feb 2023

6/10 Okay

Pedro

30 Mar 2025

Liked: Cleanliness, amenities

Disliked: Communication

Unfortunately, my stay at this hotel was not as pleasant as I had hoped. The room was disappointing—the mattress was uncomfortable, and the sofa bed’s mattress was even worse: hard and old. I also noticed that a painting was missing from the wall, only to later find it stored in the closet. The coffee machine was another letdown; I wasn’t sure if it made me want to brew a cup of coffee or take a trip to the supermarket to refill it. The bathroom lacked attention to detail—bath amenities were placed without care, and there wasn’t even a glass to hold toothbrushes, which felt quite unhygienic. The luxury is in the details, and unfortunately, this hotel is in dire need of renovation. Everywhere you look, something is broken, from room features to the loungers by the pool. That being said, the staff is truly outstanding—friendly, professional, and offering top-notch service. The hotel’s location is another highlight, surrounded by nature that almost insists you come back, despite the lack of attention to maintenance.

Stayed 2 nights in Mar 2025

10/10 Excellent

Mary B.

23 Mar 2025

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing experience

From booking through checkout , the experience was seamless and Quentin was amazing to work with, super supportive and available! We will be back.

Stayed 3 nights in Mar 2025

10/10 Excellent

Alex M.

13 Mar 2025

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome

I had an amazing time.Me and my friends loved the place and the resort was phenomenal.

Stayed 2 nights in Mar 2025

8/10 Good

Hamid T.

27 Feb 2025

Liked: Check-in, communication, location, listing accuracy

Best stay in Key Biscayne

Best location. Great accomodations. Could be better maintained/cleaned.

Stayed 5 nights in Feb 2025

10/10 Excellent

Elizabeth G.

15 Oct 2024

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Getaway

This unit at the Ritz Carlton was wonderful and included all the amenities of the Ritz. Perfect place for a family getaway with littles

Stayed 1 night in Oct 2024

8/10 Good

Ivan V.

10 Jul 2023

Liked: Cleanliness, check-in, communication, location

Wonderful resort spa.

Beautiful resort, restaurants was great, amazing pools and private beach resort, amazing service from beach staff.

Stayed 2 nights in Jul 2023

2/10 Terrible

Sara W., Texarkana, Texas

7 Jul 2023

Liked: Check-in, location

Disliked: Cleanliness

Disappointed!!!

The bed squeaked any time you rolled over, lifted an arm! The carpet had stains! The bed linens had stains! The coffee maker had no regular coffee, only decaf! The hotel refused to replenish because this was a VRBO rental. The light in the bathroom needed a new light bulb! One of the telephones did not work…..I will not use VRBO again! I took a friend and was totally embarrassed!

Stayed 4 nights in Jun 2023

8/10 Good

Francesca C., Lima, Peru

15 Apr 2023

Liked: Cleanliness, check-in, communication, location, listing accuracy

The hotel has great service, in all the areas. This makes the experience much more enjoyable.

The only thing that I was a little but disappointed was the bed. Wasn’t the quality the hotel offers. The sofa bed instead was very good.

Stayed 10 nights in Mar 2023

6/10 Okay

Heather C.

7 Mar 2023

Liked: Check-in, communication, location

Ok - needs updating

The room itself was not up to the Ritz standard. A good cleaning to remove the food from the walls in the mini kitchen area, and baseboards need to be painted/cleaned (an inch of dust). The shower is clogged, and the water did not drain properly. The bathroom could be updated like the other rooms at the Ritz, overall updating e.g. painting and cleaning would be ideal to meet the standard of the Ritz. The Ritz~Carlton hotel amenities were on par and the reason for booking the room. Pros: the room comes with parking which is easy and accessible.

Stayed 4 nights in Feb 2023

10/10 Excellent

Holly K.

28 Dec 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful stay at the Ritz

Staying at the Ritz Key Biscayne is always amazing. The check in process was smooth. You’re treated like a guest by all staff and have full access to all amenities. The room was clean and had a nice view of the ocean.

Stayed 3 nights in Dec 2022

10/10 Excellent

Philip D.

27 Dec 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Puttin' on the Ritz

If you're blue, and you don't know where to go, Why don't you go where fashion sits? Puttin' on the ritz. First class accommodations as you’d expect, as is Quinten.

Stayed 7 nights in Nov 2022

10/10 Excellent

Ben S.

12 Dec 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice property

Good service

Stayed 3 nights in Dec 2022

10/10 Excellent

Ann L.

20 Nov 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Ritz Carlton Escape

This room was as advertised. We had a beautiful room on the 10th floor with a direct view of the ocean. The room was spacious and clean. We had a parking space in the hotel garage and had full access to all the amenities of the hotel (except, weirdly, when we asked for some extra shampoo they said they couldn’t provide it to us- so bring your own!). We will definitely stay here again!

Stayed 3 nights in Nov 2022

8/10 Good

Stephanie H.

12 Sept 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful views. Amenities very nice.

Enjoyed our stay. Carpets need to be cleaned.

Stayed 3 nights in Sep 2022

10/10 Excellent

Nestor M.

6 Sept 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great pl gas ce to disconnect

Location and resort is amazing. Very good communication with host

Stayed 3 nights in Sep 2022

8/10 Good

Stephanie G.

25 Aug 2022

Liked: Cleanliness, location, listing accuracy

Solid Stay

The room was just as described. Pull out couch was easy to set up for our kids (ages 3 and 5). Wish there were 4 pillows and 4 towels (there were only 3 of each so the kids had to share a pillow and a towel for showering) but we made it through. I agree on the listing that you should plan to bring your own toiletries, however there were plenty of blow dryers and a travel pack-n-play which aren't usually available for these types of rentals. This is our 2nd VRBO at the Ritz Residences in Key Biscayne and it's a great location. You can charge things to your room as if you were a regular hotel guest. Our favorite part is having your own key entry to the garage (& elevator access from the garage direct to your floor) so you don't have to wait for valet or mess with the lobby. Early Check In: We tried early check-in but never heard back from the property manager in time to do it. We hung around the hotel instead, but would have rather changed in the room vs. the lobby bathrooms. Again, not the end of the world, but would have been a nice bonus if we could have had quicker turn around on messages back and forth. Overall, solid stay with little ones in a secure and quiet location.

Stayed 2 nights in Aug 2022

10/10 Excellent

Karen C.

7 Aug 2022

Liked: Check-in, communication, location, listing accuracy

Pretty view!

Pretty view! Great hotel amenities

Stayed 7 nights in Jul 2022

10/10 Excellent

Lori B.

17 Jul 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful!

The condo is beautiful. Furnishings were in great shape and we had everything we needed. Check in was easy and we felt very spoiled throughout our stay! Quentin checked in on us before and during our stay to make sure we were comfortable and didn't have any questions. We would definitely recommend it!

Stayed 4 nights in Jul 2022

Diamond by VIAC - Ocean View Unit Located at Ritz Carlton

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