Midtown hotels in Phoenix

"Yes"

"The staff was great but my Expedia reservation somehow didn’t get thru to the Hotel. I had made the reservation in December as the price was reasonable. Upon trying to check in the hotel claimed it wasn’t in the system. The employee was trying his best to figure it out but the manager said it was my responsibility to contact Expedia myself. I ended up staying at their current price which was double the Dec pricing and the place is a dump. "

"I hesitated on posting this because I wanted to resolve privately, but the hotel has been unresponsive to both email and phone call. Our stay was awesome up until Friday. The people who work there are great, the breakfast was good, the amenities like free drinks, the room etc., all were enjoyed. Our issue came the last night when the hotel was evacuated for a CO2 leak. I understand the difficult position the staff was put in, with the leak more than likely being out of their control and really the responsibility lies with the hotel itself to properly service their equipment. My issue is I have been trying to contact the hotel for a refund of our Friday night stay. We were placed in a separate hotel after a process in which we were evacuated, told to wait outside, then told to wait in a neighboring building, then told it would be resolved shortly, only to find that upon initiating communication with the hotel via message, that we needed to return to gather our belongings. We then were escorted up to our room, asked to pack and check out, and were given a stay at another hotel. I am not dismissing the efforts of the staff on duty, or the awesome fire fighters, or even the other hotel. What I have been trying to talk with someone about since and have been ignored is a refund of our Friday night stay for the original Embassy Suites. The hotel we were comped for is for the trouble and potential harm experienced. All I would like is to speak with someone in regards to Fri night."

"Was a quick an easy stay close to the airport "

"The breakfast food choices and food at the bar were very good. We had a pool access room. We loved it. Although we aren’t gamblers, we didn’t mind walking through the smoke-free casino. Our room was very spacious and clean. Great stay for two nights!"

"The room was cleaned every day The front desk should have explained more about the property.. during check in. Tell us about the River cWalk and where to find it"

"Amazing pools and property!! The buffet breakfast was delicious and the food we ordered pool side impressed us too. Our room was a bit dated, with the carpet rippled up in one spot and the overall appearance a little shabby. But the rest of the property was beautiful and such a pleasure to explore!"

"Room’s clean/ staff friendly/ Breakfast is so so "

"We chose this property because of the airport shuttle. The room was clean but lacked a desk and chair. Just the bare minimum. My husband had to call twice from the airport for the shuttle. The pool only has 8 chairs and the hot tub was green."