We liked the set up with two rooms a living space and a kitchen. However, we were disappointed in these things. 1. We had called to confirm the bed sizes and were told there was a king and two queens, however, they were all queens. My husband is very tall so this is important to him. 2. I know what the people before us had for breakfast -- dirty dishes had been returned to the shelves. They were covered in grease and egg residue. There were dirty plates, utensils, cups, and glasses. They must've been loaded in the dishwasher but never started because the dishwasher had egg crumbs in it. I had to rewash ALL dishes just to ensure we were using clean ones. Dirty dishes were VERY disturbing to say the least. 3. The master bathrooms shower head didn't work and shot out black junk. We called that in and did appreciate that being fixed by the afternoon. 4. The toilet bowl in the 2nd bathroom was covered in black mold. I have a photo if you'd like to see it. 5. The 2nd bathroom was stocked with body soap and shampoo but the master bathroom had nothing. 6. The remote for the tv in the 2nd bedroom didn't work. 7. The sound and the picture of the tv in the master bedroom was out of sync from each other so you couldn't watch tv. (I'm not sure if it was that way for all the tvs or just the master.) 8. The fire alarm was missing in the front room. (I was hoping it was at least connected to a central resort alarm.??) 9. The fire alarm was hanging out by its wires in the master bedroom. At this point we were paranoid about what was clean or not and the safety maintenance :( . You may think that I am one of those people who just complain but I have never sent a review such as this before. I do expect cleanliness if nothing else. In summary-- we went to relax but couldn't as much as we hoped due to the items listed above. The set up was nice though. I had heard of the Zermatt and was expecting it to be really nice and felt let down. I hope you can remedy these issues for other guests. Thanks