We reserved interconnecting rooms for our family of four, including two toddlers, expecting a comfortable and smooth experience. Upon arrival, we were immediately informed that none of the TVs were working due to an unresolved system issue—something we were never told in advance.
The situation quickly worsened when we discovered that the thermostat in the kids’ room was malfunctioning, keeping the temperature locked at an uncomfortably cold 60°F. Despite informing the front desk, we were told there were no available interconnecting rooms to move to. As a result, our toddlers had to sleep in our bed, which made it extremely difficult to manage rest, space, and our overall comfort.
Adding to the frustration, we used the hotel’s laundry service multiple times, only to have three items go missing. After repeated follow-ups, the clothes were located and returned—but only two days later, which was both inconvenient and unnecessary stress during our limited vacation time.
On top of that, when ordering room service on two separate occasions, the staff member delivering our food insisted that we tip in cash, creating an uncomfortable and inappropriate experience in what should have been a relaxing setting.
Altogether, these issues disrupted our stay, added unnecessary stress to our family trip, and significantly diminished the quality of our vacation. We expected a much higher level of service and reliability, especially considering the price point and the reputation of the hotel.