2/10 很差
Jennifer
家人同遊, 親子同遊, 寵物同遊, 多人同遊
2026 年 1 月 19 日
不滿：整潔度、設施服務和住宿狀況
Booked an executive suite with a king bed and separate seating area. Pictures looked alright online. But different story when we arrived. Walked in to the lobby and immediately it smelled like sewage. Which is quite impressive considering there was an indoor pool 10 feet from the lobby desk. When getting into our room, the lock just rattled against the door, not secure in any way. The room smelled of mold. There was such a strong mold smell, that my husband ended up having an asthma attack.There were mysterious "stains" on the chairs and floor. The kitchen sink would spray your hand from a foot away from the faucet. Not to mention the pee all over the back the toilet, and the hair clogs coming out of the tub. If there wasnt a blizzard happening that night, we would have left as soon as we saw the room. When I told the front desk, they pointed to a sign that said contact higher management for complaints. The front desk also said "we have someone that comes in once a month to help with the mold but we have had that complaint many times before and the building should have been torn down". Contacted higher management Corey who said "I dont like people who book through expedia and you booked a non refundable rate and because of that you are expedias guest BYEEE". When I contacted expedia, they called the hotel and were told they sent two house cleaners to the room and "nothing was wrong with it" pictures speak louder than their lies. Would never recommend this hotel to anyone.
Jennifer
於 2026 年 1 月住了 1 晚