开间套房, 1 张特大床, 无烟房 | 遮光窗帘、熨斗/熨板、免费 WiFi、床单

关于密尔瓦基温德姆旅游旅馆的点评

2 out of 5
密尔瓦基温德姆旅游旅馆
1716 W Layton Avenue, Milwaukee, WI

点评

5.4
10 分 - 超赞。169 条好评,共有 1001 条点评" "
8 分 - 还可以。170 条好评,共有 1001 条点评" "
6 分 - 一般。157 条好评,共有 1001 条点评" "
4 分 - 很差。167 条好评,共有 1001 条点评" "
2 分 - 糟糕。338 条好评,共有 1001 条点评" "

5.2/10

清洁度

6.6/10

员工和服务

5.2/10

服务设施

5.0/10

住宿条件和设施

5.4/10

环保

点评

8/10 还可以

Chris

满意:服务设施
Would stay here again.
2024 年 5 月入住 1 晚
Manager 于 2024年05月14日 的回复
Hello Chris,We are delighted to hear that you had a positive experience during your stay with us. It would be our pleasure to welcome you back in the future. Thank you for sharing your feedback with us.

10/10 超赞

Anna

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The front desk lady was amazing
2024 年 5 月入住 1 晚
Robert 于 2024年05月10日 的回复
Dear Anna, We are thrilled to hear you had an exceptional experience during your stay! Please don't hesitate to reach out if there's anything else we can do for you in the future.

4/10 很差

Pharao

商务旅客
不满意:服务设施
The shower didn’t drain properly. The sink didn’t drain properly.
2024 年 4 月入住 4 晚
Manager 于 2024年05月1日 的回复
Hello Pharao, We apologize for any inconvenience during your stay. Your feedback has been noted, and we recommend future guests report such issues directly to our team for immediate assistance. Thank you for bringing this to our attention.

6/10 一般

Omar Alejandro

商务旅客
No Tv in the room
2024 年 4 月入住 1 晚
Manager 于 2024年04月30日 的回复
Hello Omar Alejandro,We appreciate your feedback regarding the TV in your room and apologize for any inconvenience caused. Our team will look into the issue to ensure a more enjoyable stay for future guests. Thank you for bringing this to our attention.

8/10 还可以

Jeffrey,Chicago

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/a
2024 年 4 月入住 7 晚
Robert 于 2024年04月27日 的回复
Hello Jeffrey, Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.

8/10 还可以

Harry

2024 年 4 月入住 2 晚
Robert 于 2024年04月25日 的回复
Hello Harry, Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.

10/10 超赞

Julio

2024 年 4 月入住 1 晚
Manager 于 2024年05月11日 的回复
Hello Julio,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

8/10 还可以

Beatriz

与家人出行
满意:清洁度、员工和服务、服务设施
A lot smell of marijuana at the back entrance B
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Beatriz, We regret to hear about your experience and appreciate your feedback on the issue. We encourage guests to reach out to our management for further assistance with any concerns of this nature. Thank you for bringing this to our attention.

2/10 糟糕

Latreda

与家人及幼儿出行
不满意:住宿条件和设施
The cleaning crew is dirty and doesn’t do they job and I got charged for their incompetence.
2024 年 3 月入住 5 晚
Manager 于 2024年04月9日 的回复
Hello Latreda, We value all guest feedback and apologize for any inconvenience you may have experienced. Your concerns will be shared with the relevant teams for review and improvement. Please feel free to reach out to our management team directly to discuss your specific situation further.

6/10 一般

Latreda

与家人及幼儿出行
Housekeeper doesn’t clean
2024 年 3 月入住 4 晚
Manager 于 2024年04月5日 的回复
Hello Latreda, We apologize for any inconvenience you experienced during your stay. Please feel free to contact our management team to address your concerns further and ensure your next visit meets your expectations.

2/10 糟糕

Peter

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Felt like I was staying in the Crack Motel
2024 年 3 月入住 2 晚
Robert 于 2024年03月31日 的回复
Hello Peter, We appreciate you sharing your experience. We apologize for the inconveniences faced during your stay and thank you for bringing these matters to our attention. Your feedback will be shared with the relevant departments to prevent such issues from reoccurring, ensuring a better experience for future guests.

4/10 很差

Terrence,Fort Lauderdale

不满意:住宿条件和设施,清洁度
Rundown, 3 key cards didn’t work, beds hard, poor quality blankets
2024 年 3 月入住 1 晚
Robert 于 2024年03月24日 的回复
Hello Terrence, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value your input and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly.

10/10 超赞

Lawrence

满意:住宿条件和设施,员工和服务
The front desk (Robert) was very pleasant and helpful. I have stayed here multiple times, and noticed a few upgrades this time. This is not the place to stay if you want amenities, but if you're looking for a decent room for a decent price, this is the place to go.
2024 年 3 月入住 2 晚
Manager 于 2024年03月17日 的回复
Hello Lawrence,We are thrilled to hear that you had a positive experience with our staff member, Robert, and noticed the upgrades we have made. While we may not offer extensive amenities, we are delighted that you found value in our rooms at a reasonable rate. Thank you for choosing to stay with us multiple times and for sharing your feedback.

2/10 糟糕

Amanda

2024 年 3 月入住 1 晚
Manager 于 2024年04月2日 的回复
Hello Amanda, We're sorry to hear that your experience didn't meet expectations. Please contact us directly to discuss your concerns further so we can address them accordingly.

10/10 超赞

Joseph

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very polite and helpful. The rooms are well maintained and clean. Their rooms are smoke free, therefore they provide a wonderful balcony with sliding doors very convenient for customers whom smoke.
2024 年 2 月入住 1 晚
Robert 于 2024年03月9日 的回复
Hello JJoseph,e are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back soon

2/10 糟糕

Nathan

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
We found pubes all over the room, the door to adjoin the rooms did lock. The outside security door didn’t work. Smelled like a soup kitchen, but with bad soup. No breakfast or even coffee. And just as a kicker, the sliding glass door looked like someone threw their turd at it and it splattered there.
2024 年 2 月入住 2 晚
Manager 于 2024年02月28日 的回复
Hello Nathan, We appreciate you sharing your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management with any concerns so they can ensure a more enjoyable visit for all patrons.

6/10 一般

Gloria

商务旅客
不满意:住宿条件和设施
The bed was very comfy and the room was very clean. But the room was far away from the lobby. The hotel is very outdated and ran out. But for the price, it’s probably all right.
2024 年 1 月入住 1 晚
Manager 于 2024年01月27日 的回复
Hello Gloria,Thank you for your feedback! We're delighted to hear that you found our beds comfy and rooms clean. We apologize for any inconvenience caused by the room location and any outdated elements you encountered. We appreciate your understanding and hope you had an overall enjoyable experience with us.

8/10 还可以

Jerome

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月20日 的回复
Hello Jerome,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

4/10 很差

Christian

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Staff was nice. Room wasn’t ready on time, cleaning products left in the room upon checking in, roaches in bathroom, washing machine broken, tv had to be fixed. Rough experience, couldn’t pay me to return.
2024 年 1 月入住 2 晚
Manager 于 2024年01月17日 的回复
Hello Christian, We apologize for any inconvenience you may have experienced during your stay with us. Our staff takes pride in providing excellent service, and we regret that you encountered issues with the room readiness, cleaning products, bathroom pests, washing machine, and TV. We appreciate your feedback and will address these concerns internally to ensure a better experience for future guests. Please feel free to contact our management team directly to discuss your concerns further.

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello Matthew,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 还可以

Peris

与配偶出行
不满意:住宿条件和设施
2024 年 1 月入住 1 晚
Manager 于 2024年01月9日 的回复
Hello Peris,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.

8/10 还可以

Brian,Iron River

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Manager 于 2024年01月8日 的回复
Hello Brian, We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share with us about your experience, please feel free to reach out to us directly. We value your feedback and would love to hear from you.

2/10 糟糕

Thanh

商务旅客
不满意:清洁度、服务设施、住宿条件和设施
Trash
2023 年 12 月入住 3 晚
Manager 于 2024年01月2日 的回复
Hello Thanh, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value your input and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 很差

Joshua

不满意:清洁度、住宿条件和设施、客房舒适度
Underwhelmed
The Wi-fi rarely worked and the TV sounds was off
2023 年 12 月入住 1 晚
Manager 于 2023年12月29日 的回复
Hello Joshua, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our Wi-Fi and TV sound. We strive to provide a seamless experience for all our guests and we have passed your feedback along to our team for further investigation. We appreciate your understanding and hope to welcome you back in the future for an improved stay.

4/10 很差

Christina

与家人及幼儿出行
不满意:清洁度、服务设施、住宿条件和设施
Didn't like the fact that they don't allow u to use there vacuum even if ur there weeks on end the room had bed bugs
2023 年 12 月入住 4 晚
Manager 于 2023年12月19日 的回复
Hello Christina, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our policies regarding the use of vacuums are in place to ensure the cleanliness and comfort of all our guests' rooms. We take reports of bed bugs seriously and have thorough pest control measures in place to address any issues promptly. Please feel free to contact our management team directly to discuss your concerns further.

2/10 糟糕

Dawn

2023 年 12 月入住 1 晚
Manager 于 2024年01月3日 的回复
Hello Dawn, We're sorry to hear that your experience at our hotel did not meet your expectations. We value our guests' satisfaction and would appreciate it if you could reach out to us directly to provide more details about your stay, so we can address any concerns.

10/10 超赞

Shona

Everyone
2023 年 12 月入住 1 晚
Manager 于 2023年12月14日 的回复
Hello Shona,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 超赞

Robert

满意:清洁度、员工和服务、客房舒适度
Old Charm
These are 4 seperat one story buildings. They were kinda nice . Very quiet
2023 年 12 月入住 1 晚
Manager 于 2023年12月5日 的回复
Hello Robert,Thank you for sharing your feedback with us. We're glad to hear that you found our separate one-story buildings nice and enjoyed the peaceful atmosphere during your stay. We appreciate your kind words.

2/10 糟糕

Scott

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月26日 的回复
Hello Scott,We're sorry to hear that you didn't have a satisfactory experience during your stay with us. We encourage you to reach out to our hotel directly to share any specific feedback you may have, so we can address any issues and ensure a better experience in the future.

6/10 一般

Dania

2023 年 11 月入住 1 晚
Manager 于 2023年11月17日 的回复
Hello Dania,Thank you for sharing this rating, and we apologies if there are any inconveniences you had stumbled accross. We look forward to hosting you again.

2/10 糟糕

joan

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Robert 于 2023年11月10日 的回复
We are deeply sorry to hear about your stay with us. We hope you are willing to give us another chance to win you over.

8/10 还可以

Jared

2023 年 11 月入住 1 晚
Robert 于 2023年11月8日 的回复
thank you for your positive responds. Hope to see again

2/10 糟糕

Ebony

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月8日 的回复
Hello Ebony,Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. We value your feedback and will take it into consideration to improve our services. We apologize for any inconvenience caused and hope to have the chance to exceed your expectations in the future.

10/10 超赞

Kenji

满意:服务设施,员工和服务
Convenient location great price for weekend. Only issues was the odd smell in the room.
2023 年 11 月入住 1 晚
Robert 于 2023年11月5日 的回复
We appreciate your comments. We hope to see you again.

10/10 超赞

Blanca

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly place
2023 年 10 月入住 2 晚
Manager 于 2023年11月4日 的回复
Hello Blanca,Thank you for choosing our hotel for your stay. We're glad to hear that you found our staff to be friendly. It's always our goal to provide exceptional customer service. If there's anything else we can assist you with, please feel free to reach out to us again.

6/10 一般

Rachel

与家人出行, 团体旅客
满意:服务设施,员工和服务
Shower was not cleaned. The tv needed a new remote and had to call for toilet paper
2023 年 9 月入住 1 晚
Manager 于 2023年10月7日 的回复
Hello Rachel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower as well as our toilet. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 超赞

Blanca

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Manager 于 2023年10月5日 的回复
Hello Blanca,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Robert 于 2023年10月3日 的回复
Hello David,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 很差

jolynn

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Room smelled like a smoking room, bathroom door didnt lock, nothing like the pics on-line. Hard to get alot of channels on the tv
2023 年 9 月入住 2 晚
Manager 于 2023年10月3日 的回复
Hello jolynn ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 超赞

Bob

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dirty and smelly in all hallway. When I got home I had bedbug bites on both legs. This travelodge should not be recommended. Bob Morgia.
2023 年 9 月入住 1 晚
Manager 于 2023年09月30日 的回复
Hello Bob,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 糟糕

Mark

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
All the above starred
2023 年 9 月入住 1 晚
Robert 于 2023年09月15日 的回复
Hello Mark ,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 超赞

Tony

与家人出行, 与配偶出行, 商务旅客
满意:清洁度、服务设施、住宿条件和设施
Very good service
2023 年 9 月入住 5 晚
Manager 于 2023年09月16日 的回复
Hi Tony,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 超赞

TONY

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2023 年 9 月入住 1 晚
Manager 于 2023年09月10日 的回复
Hello TONY,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 超赞

Betty jo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Manager 于 2023年09月9日 的回复
Hello Betty jo,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 很差

真实旅客

商务旅客
不满意:清洁度、住宿条件和设施、客房舒适度
Get what you pay for
While the hotel did do the job and I know you get what you pay for, my biggest concern was safety. Upon arrival I did not feel safe at the hotel or its surroundings. The bathroom was also not clean with hairs all over the tub and the carpets clearly not vacuumed in some time in the room itself. Again I knew there were going to be some issues given the price, but cleanliness could've been better. I was too tired and exhausted to complain once I saw the bathroom later that night.
2023 年 9 月入住 1 晚
Manager 于 2023年09月8日 的回复
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 糟糕

Cecil

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not stay here, do not have it on your website!
This location should be dropped from your website! Do a surprise inspection and see why!
2023 年 8 月入住 2 晚
Manager 于 2023年09月6日 的回复
Hello Cecil, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 糟糕

Wendi

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Avoid
Fellow at the front desk was pleasant and accommodating. Rooms wreaked of cigarettes. Some exterior Windows in the hallways were replaced by plywood . It looked like vandalism the glass was still all over. I had asked to borrow a port crib prior to arriving snd was told it was checked out till the middle of the month. Obviously people are living there. Good location. DID NOT STAY. Went elsewhere for the night
2023 年 9 月入住 1 晚
Manager 于 2023年09月4日 的回复
Hello Wendi, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 一般

Tom

与家人出行, 商务旅客
满意:员工和服务,清洁度
The sliding door to the balcony is extremely hard to open and close. The bathroom door did not have a door knob.
2023 年 8 月入住 3 晚
Manager 于 2023年09月4日 的回复
Hello Tom, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

4/10 很差

Kevin

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Dirty, run down, but staff was nice.
2023 年 8 月入住 1 晚
Robert 于 2023年09月1日 的回复
Hello Kevn,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 很差

Maria

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Robert 于 2023年08月31日 的回复
Hello Maria,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.