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Reviews of Hyatt Place Minneapolis/Eden Prairie

3 out of 5
Hyatt Place Minneapolis/Eden Prairie
11369 Viking Dr, Eden Prairie, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Anna

Travelled with family
Disliked: Amenities, property conditions & facilities
Worn down hotel
Stayed 2 nights in May 2024

4/10 Poor

karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I thought I had secured was not available. There was not an attempt to ‘make it right’!
Stayed 1 night in May 2024

10/10 Excellent

precious gem

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean hotel
Stayed 2 nights in Apr 2024

8/10 Good

Paul B

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the third time we have stayed at a Hyatt Place because we like them so much. They have a good breakfast, they are always located in a safe environment and are alway near shopping malls and good food. Thanks again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elisabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful large rooms - lovely for one and very doable for a family of 4 (when the kids are little)
Stayed 1 night in Apr 2024

10/10 Excellent

Kristi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, great breakfast, comfortable beds
Stayed 3 nights in Apr 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was nice and warm.
Stayed 2 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
For the most part, everything was pretty good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family. We loved the pool, nice size and water was warm so we didn’t freeze. We were allowed to use a meeting room for a zoom meeting!! Thanks!!
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica L

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Business traveller
Liked: Staff & service
Dated and room was a bit dirty
Stayed 3 nights in Mar 2024

10/10 Excellent

nino, ALTAVILLA Vicentina

Liked: Cleanliness, staff & service, property conditions & facilities
I come in This hotel every time in Minneapolis
Stayed 2 nights in Mar 2024

8/10 Good

luis, Pipestone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and service
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Briana

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 3 nights in Mar 2024

6/10 Okay

Robert

Stayed 1 night in Mar 2024

6/10 Okay

Etana

Travelled with family
The first room they have us smelled like vomit and has red stuff on the floor the second room looked like the floor had wet spots everywhere and the sink is not in the bathroom. Toilet and shower areas is so small you don’t want to close the door
Stayed 2 nights in Feb 2024

10/10 Excellent

Paula

Stayed 1 night in Feb 2024

10/10 Excellent

Sherri, Brainerd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Karl, Key Biscayne

Travelled with partner
Disliked: Cleanliness, amenities
I’ve never been to a hotel that doesn’t clean the room and change towels on a daily basis. Really weird.
Stayed 2 nights in Feb 2024
Response from Manager on 16 Feb 2024
Thank you for your feedback. We will use your comments to improve on the guest experience in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

escott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean in a safe area. The room was really nice. We loved the breakfast and the heated pool.
Stayed 2 nights in Jan 2024
Response from manager on 16 Feb 2024
Thank you for staying with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
The staff was incredibly friendly and professional. The room was the same as any other at a Hyatt Place…spacious, clean, and smelled excellent. The breakfast buffet was good, but could tell some items (pancakes and oatmeal, specifically) had been sitting on the buffet for awhile. But, even with the couple trouble spots at breakfast, this is a fabulous place to stay, and it’s conveniently located to MSP and Mall of America.
Stayed 1 night in Jan 2024
Response from Manager on 16 Feb 2024
Thank you for your kind words. We are happy you enjoyed the many amenities the hotel offers.

10/10 Excellent

Amenti

Stayed 1 night in Jan 2024

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Kalley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Road traffic was very noisy so it was hard to get a quiet nights sleep
Stayed 1 night in Jan 2024
Response from manager on 16 Feb 2024
Thank you for your feedback. We apologize your stay was less than satisfactory. We hope to welcome you back again in the near future.

10/10 Excellent

Dale

Travelled with family
Liked: Amenities
The place was clean and staff was friendly!
Stayed 2 nights in Jan 2024
Response from manager on 16 Feb 2024
Thank you for staying with us. We appreciate your kind words.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Casey

Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Cassian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good however restaurant was shut
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Dec 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very friendly and courteous. Good first impression. We had a excellent breakfast. Was here with my son to see Mannheim Steamroller for one night since I live over three hours north of the cities. Both of us were disappointed with our room. Overall it looked nice but when you look closely there is missing veneer off of cabinetry and furniture, the bathtub stopper was broken, and there was no microwave in our room. Our telephone did not work so we had to go downstairs to find out where ice machines were located (something that maybe should be posted in the room somewhere for guests). Overall, we did not think that this Hyatt was not up to the room standards of other Hyatt Hotels we have stayed at. Maybe since we were staying for only one night we were given a less desirable room. Who knows...
Stayed 1 night in Dec 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
Very nice one night stay. Easy check-in great staff. Great room. No issues. Will stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

MaryLou

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Stacy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was told there was free breakfast that went until 9:30. Went down at 9:15 and everything was cleared already.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was clean and spacious with a good breakfast. All I needed for my work trip.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chlorine levels in the hot tub must have been off on our last visit as we both experienced skin irritation and rash which we hadn't experienced there before.
Stayed 1 night in Nov 2023