Our stay was extremely disappointing & honestly stressful from the moment we arrived. Despite completing check-in ahead of time, I waited about 7 minutes in the lobby before an employee came out to assist. We were initially assigned a room on the third floor, with no elevator available. After carrying everything up, our key would not work. When we tried to enter the room, we discovered someone else was already staying in the room. This was extremely alarming & unacceptable.
We went back to the front office & were given a new room, thankfully on the first floor. The entire property felt very sketchy, with questionable activity & people lingering around the rooms and parking lot. While it’s technically in the historic district, this is by far the worst “hotel” in the area & should honestly be labeled a motel, not a hotel. The room itself was filthy. There was no working heater, it was 36* outside. The Floors were so dirty that our child’s onesie was black with grime after crawling for only a few minutes. Roaches, visible mold & a strong smoke smell. Flooring was poorly installed, with sections not even connected, exposing concrete underneath. Curtains were damaged & would not close properly, we had to improvise a way to secure them just to have privacy. The condition of the room made us feel uncomfortable & unsafe. The only positive thing I can say is that the breakfast was decent & we didn’t have major complaints in that area. This property is nothing like the photos!
