「We had ants in our room where we needed to ask reception for spray to kill them, next day after returning to the room the room cleaning was done however still ants on the floor when we returned. Other than that we had no issues. - Staff majority very professional and friendly - manager in bar was slightly rude when I advised pizza we got served was cold almost froze and ask them to recook, he didn’t even speak just gave a dirty look grabbed the plate and left then sent someone else back down...
「Whilst there were some great amenities at this hotel, the service was terrible. Check in took over 2 hours and our bathroom developed a leak in the ceiling. We had to ask 4 times for someone to look at it by which time the leak had spread across the ceiling and there was constant dripping. They made a hole in the ceiling at the point of the original leak but left the second area until we had complained a further twice. They removed the ceiling tile and left a bucket under it to catch the drip....