Vending machine

Reviews of OYO Hotel Moline Downtown IL I-74 North

2 out of 5
OYO Hotel Moline Downtown IL I-74 North
1191 19th Street, Moline, IL

Reviews

7.0

Good

Rating 10 - Excellent. 142 out of 413 reviews" "
Rating 8 - Good. 108 out of 413 reviews" "
Rating 6 - Okay. 41 out of 413 reviews" "
Rating 4 - Poor. 40 out of 413 reviews" "
Rating 2 - Terrible. 82 out of 413 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything I didn't like.
Stayed 1 night in May 2024

8/10 Good

Tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay
Stayed 1 night in May 2024

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying here for the jacuzzi tub.
Stayed 1 night in Apr 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Its OK
Stayed 6 nights in Apr 2024

8/10 Good

Jesus

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Cameron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, immaculately clean.

6/10 Okay

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
TV didn't work, shower head sprayed water in all directions, tiny details of stuff not cleaned as well as could be. But the night staff and the lady the next morning were excellent! Ultra-friendly, and wrote down my concerns to share with those in charge. Bed was very uncomfortable for my back. Price was about in line for services rendered.
Stayed 1 night in Apr 2024

6/10 Okay

Brent

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The price was good, but the upkeep of our room needed some TLC.
Stayed 1 night in Apr 2024
Response from Joey on 3 May 2024
Hi, Brent! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 Terrible

John, Minneapolis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed five minutes and left. By far the most disgusting hotel I’ve ever been in. Cleanliness a zero. Since the refrigerator was broken and I needed to refrigerate my medicine, I went to see if there was a bag in the ice bucket and my hand to the top of the plastic lid, with some sort of sticky substance on it. The bag wouldn’t have mattered if there was one because the ice machine was broken as well. Person at the front desk told me to drive to the gas station for ice. Disgusting walls and mirrors. Sink in the room didn’t even have a faucet!? Don’t be fooled by what appears to be a MCM update, this place is an absolute dump. I asked for a refund and they wouldn’t give me one. Left and stayed somewhere clean.
Stayed 1 night in Apr 2024
Response from Barbara on 3 May 2024
Hi, John! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

2/10 Terrible

Ahmad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No WiFi
Stayed 1 night in Apr 2024
Response from Noah on 3 May 2024
Hi, Ahmad! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Dewi on 3 May 2024
That is great to hear, Angela! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

6/10 Okay

Shawna

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Just not a great hotel to stay at
Stayed 2 nights in Feb 2024
Response from Dewi on 3 May 2024
Hey, Shawna! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

10/10 Excellent

Inga

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Thanks for rating us superbly, Inga! Glad to know that you loved our services :) Regards, Lisa

10/10 Excellent

Darrell

Stayed 2 nights in Feb 2024
Response from Lisa on 2 May 2024
Thanks for rating us superbly, Darrell! Glad to know that you loved our services :) Regards, Lisa

8/10 Good

Michael, MOLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lisa on 2 May 2024
Hi, Michael! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 Excellent

Roshaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and staff is very accommodating
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Hi, Roshaun! That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Lisa

8/10 Good

Roshaun

Liked: Cleanliness, staff & service, property conditions & facilities
Its ok for the orice
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Thank you for the pleasing feedback, Roshaun! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
2 weeks later still waiting on deposit refund.
Stayed for 2 weeks they came to get trash and clean the room 2 days after I checked in and a night before I was leaving. Have stayed at two other hotels after this for work have recieved them deposits back. This place still has my 100.00 deposit. Been waiting 2 weeks now.
Stayed 7 nights in Jan 2024
Response from Lisa on 2 May 2024
Sincere apologies, James! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

8/10 Good

ROBERT

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Lisa on 2 May 2024
Thanks for rating us superbly, Robert! Glad to know that you loved our services :) Regards, Lisa

8/10 Good

Michael, MOLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lisa on 2 May 2024
Hi, Michael! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

4/10 Poor

Michelle

Business traveller
Check in time is capped at midnight however people travel at all hours and should be able to book online anytime and if they are capping the check in time then that should be more visible. The parking lots were very snow and slick very unsafe for walking and very rough for cars.
Stayed 1 night in Jan 2024

6/10 Okay

Jeffery, Niles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The locals all know this but this property is cheap for a reason
Stayed 5 nights in Jan 2024
Response from Lisa on 2 May 2024
Apologies for the inconvenience caused, Jeffery! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
We appreciate your positive rating, Olivia! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 Terrible

crystal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After I had already paid for the reservation, After I arrived at the property I was told that My hotel room had no heat. I was offered a non-smoking room which was cheaper than the room that I paid for. In the other available room, I was told that the TV did not work and it did not have two beds which is what I paid for and reserved. I was taken to the room with the single bed. And the room was dirty and the bed top blanket was stained. When I asked the man showing me the room. He said the blanket was clean it was just stained. And he suggested I take the room anyway.
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Stayed 1 night in Nov 2023

2/10 Terrible

Breanna

Stayed 1 night in Nov 2023

2/10 Terrible

Nickolus

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience
Absolute terrible experience. The room was sub par with shoddy repair work done . The floors were coated in something extremely slippery. The hot tub was absolutely filthy and the water barely got hot enough to actually use and on top of that the faucet for the tub was not long enough to reach the tub so water pours out along the back of the tub. The bathroom door cannot be opened all the way because it hits the toilet. The white bed and quilt had weird orange stains on it. The tv remote was missing. And lastly mini fridge did not get cold and the microwave was straight out of 1981 with a missing glass plate from the center. There was also no phone in our room. Hmmm.
Stayed 1 night in Oct 2023
Response from Joey on 5 Dec 2023
Hi, Nickolus! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We found dirty socks in our sheets
Stayed 2 nights in Oct 2023
Response from Barbara on 5 Dec 2023
Hi, Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Barbara on 5 Dec 2023
Hey, Dennis! It is always good to see our guest happy. Such feedback helps us. Keep them coming. Regards, Barbara

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people next door were noisy. Nice location friendly staff.
Stayed 1 night in Oct 2023
Response from Dewi on 5 Dec 2023
Hi, Mary! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec 2023
Hi, Robert! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

8/10 Good

Victoria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Noah on 5 Dec 2023
Hi, Victoria! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Noah

2/10 Terrible

Carissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staying here once was more than enough
Excellent check-in, location was near where I needed to be, my room smelled great, fridge was cold when I got there. Plenty of places to charge devices. And that’s where the positives end. Oh wait, I did NOT find bed bugs. THAT’S where the positive ends. Paint was peeling in multiple places throughout the room. The phone was under the bed, off the hook, covered in dirt—it had clearly been there a while, along with dust bunnies, trash, and a doll. Creepy, right?? The bathtub/shower was dirty. The windowpane had a HUGE crack in it that was simply taped over to “fix” it. As a female solo traveler, I felt a bit unsafe as someone could easily just push out the broken window to get in.
Paint peeling above tub
Paint peeling outside bathroom
Tape fixes everything!  Except windows in hotel rooms…
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Sorry for the inconvenience, Carissa! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Noah on 5 Dec 2023
Glad to see that you have rated us positively, Peter! Do give us more chances to delight you in the future. Regards, Noah

8/10 Good

Conan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
USB plugs are a nice modern touch
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Conan! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

6/10 Okay

Sharon

Liked: Staff & service, room comfort
Adequate, inexpensive
This place was fine. It was reasonably priced. However, we were in a room with a cracked window, and the shower was tepid with low pressure.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Sharon! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for giving us an opportunity to make the services even better by sharing your feedback. Regards, Eva

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from Barbara on 5 Dec 2023
Hey, Margaret! Thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Barbara

8/10 Good

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice. State they charge $100 deposit, because “people do things sometimes“. They didn’t charge me because I didn’t look like somebody who would do something bad I guess. Room very simple. Bed comfortable.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Andrew! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

2/10 Terrible

Juli

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator broke. Deadbolt would not work. No smoke alarm. My new shoes were black after walking on carpet
Stayed 7 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Juli! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Staff.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Stacey! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

6/10 Okay

Gina

Disliked: Cleanliness, property conditions & facilities
Just a quick stay for a race the next day. Did the job
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Gina! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

2/10 Terrible

Timmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
We are sorry the stay turned out to be an average one, Timmy! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

6/10 Okay

Jasmine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was very clean until I pulled the blanket back & noticed a huge black stain on the mattress which gross me out so I left also poured soap water on the floor and cleaned it with a towel because the floor needed to be mop but other than that the stay could have been ok & had a few plp just sitting outside all night that seem to live there not sure oh & had a hard time getting a hold of front desk over the phone apparently their number is not to the desk
Response from Eva on 13 Oct 2023
Apologies for the problems you had faced, Jasmine! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

4/10 Poor

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a smoking room but motel had no ashtrays. The floor in my room was filthy, you could see something had been spilled but not cleaned,this I noticed immediately. This is a motel who also rents room on a weekly rate & I didn't feel safe being a single female. Ice machine & elevator also did not work. Beds were nice & comfy. Paint on ceiling above tub was peeling, bathroom sunk area was clean & nice tv.
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Cynthia! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

4/10 Poor

Doug

Liked: Staff & service
Disliked: Property conditions & facilities
Lot of Potential - all unrealized
This hotel has so much potential, almost all of it unrealized. Great bar/restaurant (closed), great rooftop pool (closed). The room was clean, but we had a "no dumping" sign in the bathroom and holes in the walls. The exterior has exposed conduit, crumbling walls and is just generally in disrepair. First room they tried to put us in, was not cleaned.
Stayed 1 night in Jun 2023
Response from Eva on 13 Oct 2023
We are sorry the stay turned out to be an average one, Doug! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

4/10 Poor

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice and relaxing property. Within a small drive of a lot of fun places! My only downside was that we still haven't received our $100 deposit back and it's been over a week. It's been difficult to even get a hold of management.
Stayed 1 night in Sep 2023
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, Freddie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Khodr

Stayed 1 night in Sep 2023
Response from Ammy on 3 May 2024
Hi, Khodr! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
You get what you pay for
So at first glance the area you’re like, ok, it could be worse, but, the more you look the more it does get worse. 1st of all the first thing I noticed was the giant crack in the glass outside of our room that was covered in tape. The sheets had cigarette burns and random stains. The ceiling plaster was crumbling off. Hair in the shower. The desk in our room was held together by staples probably. The bed was decently comfortable. The tv was ok. We had 2 random instances where random people knocked on our door. We did have to ask them to come fix our tv, which they did promptly. The WiFi does not work at all. I mean if you’re desperate it works but I’d rather not again.
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Hi, Guest! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

8/10 Good

Miguel

Stayed 3 nights in Aug 2023

4/10 Poor

aaron

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Barbara on 11 Sept 2023
Hi, Aaron! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara