This is the poorest and most unpleasant hotel experience among all my travel around the world. The room being given does not match the booking photos. While there are wide balconies in the bedroom in photos, the room they offered has only a tiny window in the bedroom that make people suffocate. The hotel claimed that among all the rooms they manage, they actually have only one room that is same as the photo, and that room has only broken air conditioning. Basically it's cheating. The fan that they provided was also broken.
In the initial room that they offered, door and windows couldn't be locked, and the safe is also broken. No security at all. The other room we got was always with a false alarm with non-stop ringing.
When we tried to ask for discount to match with the actual room type / facility available, they lied that they couldn't do it because they need "approval" from Expedia. And they would agreed with whatever the Expedia instructs. But after days of lengthy communication with Expedia, it was very clear that it was the hotel refused to adjust the room price, but they shifted the responsibility to Expedia. They are lying for the entire process and kept convincing us to pay the full amount first and will get refund from Expedia afterwards, but we actually pay to the hotel directly instead of the online platform.
And the wifi kept cutting off, that made me almost impossible to complete the business calls arranged.
We certainly advise not to stay in this hotel.