Request for Full Refund – Unhygienic and Unsafe Conditions at Sand Dollar Inn, Seaside, CA
My guest and I arrived late at night, around midnight, after a long and stressful drive. Due to the late hour and our exhaustion, we went straight to bed without fully inspecting the room. However, upon waking early the next morning, we were appalled by the condition of the room.
There was visible blood on the floor and in the trash can, which was clearly left by previous occupants and not cleaned up. Additionally, hair was present in both the sink and bathtub, indicating that the room had not been properly sanitized or cleaned prior to our stay. The overall hygiene and condition of the room were absolutely unacceptable and raised serious health and safety concerns.
I immediately brought these issues to the attention of the front desk staff and requested a partial refund for the inconvenience. Unfortunately, I was told there was nothing they could do because we had already spent the night in the room. This response was incredibly disappointing, especially considering the severity of the issues discovered.