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Reviews of Palacio Hotel

3.5 out of 5
Palacio Hotel
Bartolomé Mitre 1364, Ciudad Vieja,, Montevideo

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 80 reviews" "
Rating 8 - Good. 17 out of 80 reviews" "
Rating 6 - Okay. 6 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 4 out of 80 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Sparks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and welcoming staff-value for our stay in the heart of Montevideo was fantastic!
Stayed 4 nights in Mar 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this very charming hotel located in the old city but close to downtown. I stay here every time I visit Montevideo if they have availability. The staff are wonderful and helpful, the rooms are nice and have the old world charm, the location is lovely, the coffee is excellent. It feels like home to me!
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Douglas, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
¡Muy buena atención!
Stayed 2 nights in Feb 2024

10/10 Excellent

Darryl, Moline

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1890s architecture!
Staying at this hotel built in the 1890s was an interesting experience. However, the facilities were very outdated and there was no soundproofing at all. We couldn't sleep due to the noise inside building and outside.
Stayed 1 night in Jan 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service
Bon 2 étoiles, très recommandable.
Bon hôtel 2 étoiles à proximité du quartier historique. Standard d’un hôtel 2 étoiles, vraiment pas cher pour la localisation et les équipements. La literie et les oreillers auraient intérêt à être améliorés.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Don De

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in city centre area
Well located, about a 15-20 minute walk from the port. Room and bathroom were spacious. While breakfast was not offered, there was a selection of pastries and coffee made available to guests in the morning, which was a nice bonus. The staff were all very nice. The bathroom floor did seem to get quite wet after taking a shower, so that is just something to be aware of. Would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

dixie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan

I felt like I was staying in Paris. Yeah the building is old and the style reflects that, but that’s what I liked about it! The staff was soooooo great. The only thing I would say, is that the location is just okay. It’s nice that’s it’s central, but there are many neighbourhood outside of the old town that are worth exploring. If I had just stuck to the old town, I may have been less happy with the trip but thats but the hotels fault. Overall, for the price, this was an amazing stay.
Stayed 2 nights in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and interesting. Great location.
Stayed 2 nights in Oct 2023

8/10 Good

Evelyne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value in a convenient location. Our room was on the top floor (6th) and the best part of our stay was the view from our oversized terrace. The hotel is very basic and probably not renovated for a few decades but very well maintained. If you're looking for budget friendly / no frills & clean with nice staff and service, I recommend this hotel. We rented a car and were told not to park it outside the hotel for safety reasons but there was a parking garage within 3 minutes walk for $10/day.
Stayed 4 nights in Jul 2023

10/10 Excellent

Christopher, Christchurch

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool colonial style building. Handy location, close to shops, restaurants and amenities. Comfortable room with balcony, hot water, strong wifi. Friendly staff. Would stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming vintage hotel. Excellent location to central part of city. Friendly staff. Recommend room not facing street as Friday and Saturday street noise all night from vehicles and nearby bars.
Stayed 15 nights in Apr 2023

8/10 Good

Ashley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was beautiful, the shower had nice pressure and stayed warm ! The views are stunning from the roof . They have a washer. The staff were helpful and kind. I would stay here again .

10/10 Excellent

TIMOTHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming art nouveau hotel in the middle of Ciudad Vieja. Owned and operated by a single family. Very friendly and helpful staff. Amazing decor that will take you back in time. Very unique and pleasing experience. Easy and enjoyable walk to any of the Ciudad Vieja sights, cafes, and slightly longer walk to Mercado del Puerto historic market filled with excellent parrilladas. Can't beat the price.
Stayed 1 night in Feb 2023

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was in a great location in the old town, walkable to most things you’ll want to see, with a selection of bars, cafés and restaurants around it. We had the room with the terrace and it was great, would happily stay here again.

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value for money. The room was a little small but good bathroom snd great balcony with excellent view.

6/10 Okay

JESUS

Travelled with family
Disliked: Property conditions & facilities
Place is old and did not have hot water.

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 9 nights in Oct 2022

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Well located in the centre of the city. All the staff were friendly and welcoming. The room was acceptable, a decent size amd furnished in keeping with the building age. However this meant there weren't really spaces suitable for suitcases. Linens were clean, but towels were a bit old. The bathroom was refreshed daily, but was cold and mouldy. There were residues and grime built up behind the toilet that really need a good clean. Pillows were very uncomfortable and stained; would benefit from pillow protector covers.
Stayed 3 nights in Aug 2022

2/10 Terrible

Adrienne

Stayed 3 nights in Jun 2022

10/10 Excellent

dixie

Stayed 1 night in Mar 2022

8/10 Good

Michele, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property, with older fixtures. Working elevator, which was very useful. Location is great!
Stayed 3 nights in Nov 2021

10/10 Excellent

Theodore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rustic rooms & location was excellent
Stayed 28 nights in Sep 2021
Response from Fernando on 27 Oct 2021
Muchas gracias Theodore, es un gran gusto para nosotros que se hospede en nuestro hotel

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choise
The staff not speak English, unfriendly staff and bad behavior. Very old building and bad conditions. No services and no breakfast. No clean.
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Alcides

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jorge Pedro

Stayed 1 night in Dec 2023

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável
A estadia foi muito agradável, o hotel é simples, porém muito bem conservado. Entrega o que promete… gostei da localização, com padarias, mini mercados e excelentes restaurantes perto.
Stayed 4 nights in Nov 2023

8/10 Good

Juliana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
O ponto alto desse hotel é sua localização, bem na rua 18 de Julio (rua principal) onde estão todos os monumentos históricos da cidade. Os quartos estavam bem empoeirados, onde acabou atacando a minha alergia. Na reserva coloquei que não podia com manta de pelo e era a única opção pra se cobrir. Poderia ter mais manutenção e melhor limpeza
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Renato

Stayed 1 night in Oct 2023

8/10 Good

RAFAEL

Travelled with family
Liked: Staff & service, property conditions & facilities
Atendimento e localização são excelentes. Acredito que o quarto precisa de alguns reparos e um cuidado maior com a limpeza.
Stayed 3 nights in Nov 2023

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness
Um bom hotel, mas com pontos a melhorar
O Hotel é bem localizado, encontra-se no coração da Ciudad Vieja, por isso é ótimo para quem quer andar a cidade e conhecer mais de perto o local. A estrutura do hotel remete aos anos 60 - 70, nada que me incomode, pois amo a estética vintage dele. Entretanto, algumas coisas precisam de manutenção para manter a aparência de antiga, mas preservada. Me decepcionei com a limpeza do quarto, alguns locais estavam com poeira acumulada. E apesar de sempre ter serviço de quarto pela manhã, as áreas com poeira acumulada continuaram lá. Este fato encomendou, mas não tirou a experiência positiva no geral, pois o banheiro estava sempre muito limpo. O café da manhã era bem OK, nada muito complexo, mas nada ruim. O que mais me agradou durante a estadia foi o atendimento das pessoas que trabalham no hotel, todos muito simpáticos e prestativos. Pelo preço e o serviço que é prestado, o hotel vale a pena. Contudo, alguns pontos podem ser modificados para tornar as experiências mais completas.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jorge Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 1 night in Sep 2023

6/10 Okay

GISLENE

Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Márcia Lisiane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Ubicación excelente. Muy limpio y accesible a los centros culturales de Ciudad Vieja. Un Hotel precioso en su arquitectura. La atención y recomendaciones para visitar la ciudad excelente. Recomendadísimo.
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi incrível 🙌
Stayed 6 nights in Aug 2023

4/10 Poor

Leonardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

CARLOS ANDRÉ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Incrível. O hotel é muito bem localizado, dentro da Ciudad Vieja e dá pra fazer todo o roteiro do centro rapidamente, o prédio é um charme, os funcionários mais gentis que já encontrei por esse mundão.
Stayed 2 nights in Jul 2023

10/10 Excellent

WENDEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei muito.
Estadia muito tranquila. O quarto era excelente, apenas o aquecedor não funcionava bem. O que mais gostei foi a varanda. A vista era maravilhosa. Outro ponto positivo era a cordialidade das funcionárias. Muito solicitas e simpaticas.
Stayed 2 nights in Jun 2023