6/10 Okay
Mary, Glen Rock
Travelled with partner
11 Apr 2024
Liked: Cleanliness, amenities
The property is in a great area with lots of dining options. The exterior of the building is stunning. Our room was in need of some updating. The carpeting needed updating and the patch work done to the ceiling was visible. Additionally on our second night the television and several electrical outlets were not working. The initial person who checked us in was not so welcoming. When I asked for a.room with a water view she told me that all of the rooms in the hotel were taken but I had a great city view. Which was untrue, the view was of a mechanical unit. After unpacking we came down and she then asked if we wanted to change rooms the following day, not after unpacking for a 2 night stay. Later we went to reception for recommendations for things to do and places to eat and were given a restaurant which was closed in Monday’s and a museum which was also closed. Needless to say after ubering to both locations it was not only disappointing but a waste of time. On a positive note.. you can’t beat the location and the property has many amenities.. sadly our room was not up to Sofitel standards.
Mary
Stayed 2 nights in Apr 2024