Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Best Western Montgomery I-85 North Hotel

2.5 out of 5
Best Western Montgomery I-85 North Hotel
5225 Carmichael Rd, Montgomery, AL

Reviews

7.4

Good

Rating 10 - Excellent. 336 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 110 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Melrenee

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Bed Bugs in this hotel. It was horrible. Bit by multiple and I have the scars to prove it.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Melrenee,We apologize for the inconvenience you experienced during your stay. It is our goal to provide a clean and comfortable environment for our guests, and we take reports of pests seriously. We have a professional pest control service that regularly inspects and treats our property, but occasionally, isolated incidents may occur. We appreciate your feedback and will address this issue promptly. We strive to improve our guests' experiences and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

6/10 Okay

Janet

Travelled with family
The staff are friendly; floors dirty, stained carpet especially Hallways. Good breakfast tho but out of regular coffee and no backup to slot right in. Kind of a sketchy neighborhood.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Janet,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff friendly and enjoyed the breakfast. However, we apologize for the cleanliness issues with the floors and the stained carpet in the hallways. We'll address this with our housekeeping team to ensure improvements are made. We also apologize for the inconvenience with the coffee supply and will work to have better backups in place. We take your comments seriously and will strive to make the necessary improvements.Sincerely, Hotel Manager

4/10 Poor

Eileen

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Roaches were in the first room they moved me immediately. Second room was not properly cleaned: dust on the shelves and towels dingy looking in need of replacement not just bleached Rooms smell stale
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Eileen,We apologize for the inconvenience you experienced during your stay. It is our goal to provide a clean and comfortable environment for our guests, and we take reports of pests seriously. We have a professional pest control service that regularly inspects and treats our property. We appreciate your feedback and will address this issue promptly. We strive to improve our guests' experiences and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

2/10 Terrible

Chelsea, Macon

Disliked: Cleanliness, staff & service, property conditions & facilities
The property itself is in an unsafe area, and is FILTHY. Even the most basic level of cleanliness isn’t achieved. In addition, it smells awful. There was no one on the property except for one staff member who was not in any type of uniform. The hotel does not even remotely look like the pictures on the listing- it’s absolutely false advertising. I found a different hotel to stay in because I was not staying in filth and have yet to receive any type of assistance or refund from Expedia or the property.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Chelsea,We deeply apologize for the unacceptable conditions you encountered during your stay. Your safety and comfort are our top priorities, and it's distressing to hear that we failed to meet your expectations in terms of cleanliness and overall experience. We take your feedback seriously and will investigate the discrepancies between the property's appearance and the listing to ensure accurate representation in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean that what I be looking for
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Patricia,Thank you for your stay. We're delighted to hear that cleanliness met your expectations during your stay. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Richard

Travelled with family
Friendly!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Richard,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Probably time for new linens!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Jason,Thank you for your feedback. We appreciate your suggestion regarding the linens, and we'll certainly take it into consideration as we strive to continuously improve our accommodations. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Jamie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 Terrible

Bob

Travelled with partner
Disliked: Amenities
The room was minimal. No tv menu or directions. No shampoo, just conditioner. Coffee maker was missing the brew holder and front desk supplied one the wrong size. Shower was left with someone’s cloth. Toilet was not clean. Toilet seat was loose. Sink doesn’t drain properly
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Bob,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we take these concerns seriously. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we regret the inconvenience caused.Sincerely, Hotel Manager

6/10 Okay

Zinnia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Zinnia, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Travelled with family
Property looks nice on the exterior with the exception of the neighboring motel. Receptionist made it easy to check in. Elevator was dirty and missing a light panel. Entering the room their was a strong smell of marijuana, the floor was dirty, and the commode had urine in it, when lifting the lid open. I would not recommend this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Elizabeth,Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay, as well as the odor and condition of your room. This is not up to our usual standards, and we take your concerns seriously. Please note that we never condone things such as marijuana in our hotel or on our premises. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your feedback and apologize for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

Shaquitta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being in the back
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Shaquitta,Thank you for your positive rating! We're glad to hear that you enjoyed your stay in the back of our property. If there's anything specific you appreciated or if there's anything else we can do to enhance your experience next time, please feel free to let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

6/10 Okay

Max

Disliked: Amenities
Average to below average. Little things that could be so easily improved were ignored, such as, in-room coffee maker had no brewing tray so was useless, tv channels totally incomprehensible. Staff unfriendly and unhelpful (except for one lovely young woman on night shift).
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Max,Thank you for your feedback, and we apologize for the inconvenience you experienced during your stay. We're disappointed to hear that your experience fell short of your expectations, particularly with the in-room coffee maker and TV channels. Your comments are important to us, and we will address these issues to ensure they are resolved for future guests. Additionally, we're glad to hear that one of our team members made a positive impression, and we will share your compliments with her. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Manager

6/10 Okay

Greg

Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Greg,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Alejandro

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Alejandro,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Allen

Travelled with partner
Well the staff at the front desk didn’t speak very clear English.. and were not very friendly
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Allen,Thank you for your feedback. We apologize for any inconvenience caused by the language barrier and for the lack of friendliness you experienced at the front desk. We'll address this issue to ensure better communication and service in the future. Your satisfaction is important to us.Sincerely, Hotel Manager

2/10 Terrible

Percy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of the nastiest hotels I’ve ever stayed in. First of all it smells terrible walking in the door. The halls are filthy. Then you get to a dated room that hasn’t been cleaned. None of the surfaces are wiped down. There were smoked black & mild cigars in the vents of the room. The room smelled terrible. When we told the front desk, three people stood there with no empathy and no solution. Worse travel experience hands down. Don’t go here.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Percy,We're deeply sorry to hear about your disappointing experience at our hotel. Your feedback is concerning and does not reflect the high standards we strive to maintain. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short during your stay. Rest assured, we take your comments seriously and will investigate the issues you've raised to ensure they are addressed promptly. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Debra

Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Dear Debra,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Poor

Carla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was nice and clean but once we got to the second floor at 530 pm the hallway was in need of a vacuum and wall were dirty. Open the room door and it smelled bad. Pillows on each bed had log hairs, bathrooom floor had not been swept, food was left in the fridge, no bed skirts, just uncover boxspring and a ton of crumbs beside the bed. Changed rooms only to have another bad smell and no working remote. 3 remotes and 1hr later we had tv service. Only 1person on staff, but she did the best she could. I wanted to find another hotel but Iwas told i coulnt get a refund, so we have to make lemons into lemonade. Worst Best Western ever!!!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Carla,We apologize for the numerous issues you encountered during your stay. Your feedback regarding the cleanliness of the hallway, room, and bathroom, as well as the unpleasant smell and non-functional remote, is deeply concerning. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your comments will be addressed promptly with our housekeeping and maintenance teams to ensure that necessary improvements are made and that such incidents are not repeated in the future. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience if you choose to stay with us again. Sincerely, Hotel Manager

8/10 Good

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within 10 minutes which is amazing
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Corey,Thank you for your feedback! We're delighted to hear that you found our location convenient, with everything you needed within a 10-minute drive. Providing a convenient location for our guests is important to us, and we're glad that we could meet your expectations in this regard. If there's anything else we can do to make your next stay even better and earn a 5-star rating from you, please let us know. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable stay.
Nice place in a good,safe location.Rooms were spotless and comfortable. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Barry,Thank you for your positive feedback! We're delighted to hear that you had a clean and comfortable stay with us. It's wonderful to know that you found our location safe and convenient, and that our rooms met your expectations for cleanliness and comfort. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

John

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear John,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, and convenient
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Dee,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel nice, quiet, and convenient. Providing a peaceful and convenient stay is important to us, and we're delighted that you had a great experience. We appreciate your review and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Mary,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

4/10 Poor

Holli

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Holli,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

10/10 Excellent

Joseph, Dothan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk allowed us to check in an hour early since we had a wedding to attend. This allowed us time to shower and change. We never could have made it had she not don't that for us.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 Feb 2024
Dear Joseph,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that our front desk staff went above and beyond to accommodate your needs and make your experience more convenient. Providing excellent service to our guests is our priority, and we're glad we could help you make it to the wedding on time. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Not as advertised
Not as advertised...seems pics are photoshop for the hotel to appear clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,We sincerely apologize for any discrepancies between our hotel's presentation and your actual experience. We take your feedback seriously, and it's concerning to hear that the images may not accurately represent the cleanliness. We will investigate and address this matter promptly to ensure our guests receive transparent and accurate information. Your insights are crucial for our improvement, and we appreciate your honesty. We are committed to delivering the best possible experience and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

8/10 Good

Charles

Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Charles,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

al

Hotel is fine. Surrounding area is becoming blighted. Not good.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Guest,Thank you for your stay. We appreciate your feedback on the hotel itself. It's great to hear that you found the hotel satisfactory. However, we are sorry to learn about your concerns regarding the surrounding area. We take this seriously and will look into ways to address and improve the situation. Your input is valuable, and we are committed to providing a positive overall experience for our guests. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

David, Millington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast buffet. Clean. Nice property in a depressed area.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear David,Thank you for your positive feedback on our breakfast buffet and the cleanliness of our property. We're delighted to hear that you enjoyed these aspects of your stay. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We appreciate your stay and hope to welcome you back for another enjoyable experience in the future. Sincerely, Hotel Manager

2/10 Terrible

Sharon

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, stained sheets bathroom had feces and hair around the toilets! I took video footage and pictures. After entering 4 rooms I called Expedia bc I needed a refund! Smelled like sewer in the lobby.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Sharon,We sincerely apologize for the unfavorable conditions you experienced during your stay due to the cleanliness lapse and encounter with the roaches. We have thoroughly investigated and addressed the issues mentioned. We have called pest control to take action immediately. Rest assured, corrective measures have been taken, and we are ready to process your refund once Expedia contacts us. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our hotel.Sincerely, Hotel Manager

6/10 Okay

Johnita

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Johnita,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

6/10 Okay

Destiny

Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Feb 2024
Dear Destiny, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Breakfast was pitiful Room was okay The lobby area and halls had a slight odor Front desk people were nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 Feb 2024
Dear Robert,We appreciate your feedback and apologize for any shortcomings you experienced during your stay. While we're glad to hear that you found our front desk staff to be accommodating, we regret that the breakfast options did not meet your expectations and that there was an odor in some areas of the hotel. Your comments are important to us, and we will address them with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future. If there's anything further we can do to assist you, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Thomas, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Heather,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Miklos

Travelled with partner
Liked: Staff & service, amenities
Location was convenient. Everything was aged and/or worn. Needs new finishes, plumbing and HVAC controls.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Miklos,Thank you for your feedback! We're pleased to hear that our convenient location worked well for you. We appreciate your comments regarding the condition of our facilities and amenities. Rest assured, we take your feedback seriously and will use it to make improvements where needed. We're committed to providing a comfortable and enjoyable experience for our guests, and your input helps us in that endeavor. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Sincerely, Hotel Manager

10/10 Excellent

gloria

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Gloria,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Frances

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for your rating. If you have any specific feedback or comments about your stay that you'd like to share, please feel free to provide more details. Your input can help improve future experiences for both you and other guests.Sincerely,Hotel Manager

2/10 Terrible

Roberta Clare

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Markita

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 11 Feb 2024
Dear Markita,We regret to hear about your unsatisfactory experience. Your feedback is important to us, and we would appreciate more details to address specific concerns. We are committed to continuous improvement and would like the opportunity to make things right. Please feel free to reach out to us with additional information so that we can better understand and address your issues.Sincerely,Hotel Manager

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities
Long check in time...road leading to pkg lot is rough.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Frank,We apologize for the inconvenience you experienced during check-in and for any discomfort caused by the condition of the road leading to our parking lot. Your feedback is valuable, and we will address these issues to improve our services and facilities. We hope to have the opportunity to welcome you back in the future with a more seamless experience.Sincerely, Hotel Manager

4/10 Poor

darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel
The room was not cleaned properly there’s was other people hair everywhere A member of staff cam early in the morning knocking real hard at the door to tell me it was time for me to leave when it wasn’t then proceeded to go down the hall knocking on more doors being loud Also there’s too much noise going on outside at 3 am when people are trying to sleep The front lobby smelled like a dirty mop
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Darren,We sincerely apologize for the cleanliness issues, disturbances, and unprofessional behavior you experienced during your stay. This falls short of our standards, and we take your feedback seriously. We will address these concerns internally to prevent future occurrences. We also apologize for the noise disruptions and the unpleasant lobby odor. Your feedback is important, and we appreciate your understanding. We hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Earl

Par for the course
Overall experience was average for the course. Directly across there where some undesirable units but was able to block out the view
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Earl,Thank you for sharing your feedback. We appreciate your acknowledgement of the overall average experience. We understand the concerns about neighboring units, and we're glad to hear you were able to mitigate the view. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Eddie

Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Eddie,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 Okay

Lance

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not the quality hotel I was expecting
The first room we were assigned, did not even have a running water in it, and the attendant thought we were going to stay in there. So I resisted what they said, and they give me a second room. This place needs a deep cleaning. The floors in our room were stained. The area is kind of sketchy and I would not stay here again. Also, there was a smell of sewer gas in the hallways so obviously they have some kind of sewer problem.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Lance,We sincerely apologize for the issues you encountered during your stay. Your feedback is important, and we are actively addressing cleanliness concerns and working to improve our overall service. We regret any inconvenience caused and appreciate your understanding. We hope to have the opportunity to provide a more satisfactory experience in the future. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
There was a razor blade cap stuck in the tub drain and the public restroom in the lobby had a toe nail clipping on the floor. The breakfast was not being restocked as it was used. Also very awkward place for the parking lot. I missed it twice cause it’s set back off the road and you traverse this huge abandoned parking lot to get to it. Very strange.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we appreciate you bringing it to our attention. Your feedback is crucial, and we will address these concerns promptly to ensure a more pleasant experience for our guests. Additionally, we apologize for any inconvenience with the breakfast and the parking lot setup. Your comments are valuable, and we will consider them for improvements. We hope to have the opportunity to make amends and provide a better experience in the future. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Excellent

Daynia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Daynia,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Erica,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

Yolanda

Disliked: Property conditions & facilities
Pests
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Yolanda,We have taken note of your remark about the pest issue during your stay. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please do consider. Sincerely, Hotel Manager