We arrived around midnight, so we had to use the “after hours” window. This started our issues as it was nearly impossible to hear the man behind the desk asking me questions. Eventually, I heard him tell me that I can’t stay in 1 room with 4 adults. I had already told him I had two teenagers. When he repeated himself, I repeated myself and said, “Look, I have 2 adults and 2 kids as the reservation states and as your cameras will prove” as we all walked in to the check in area. Finally, after this somewhat tense back and forth, he finally fulfilled my reservation. Overall, there needs to be a better system for after hours check in including a microphone and speaker or something similar. Also, the gentleman working on Thursday, Oct. 16th night shift front desk needs some basic training in reading reservations booked online, being able to talk loud enough when there is a barrier between him and customers and finally a little training in hospitality, basic common sense, and being even just a little perceptive wouldn’t hurt as well. Hotel itself is nice and we enjoyed our stay once we got over the initial rude “welcoming”
