Sun deck

Reviews of AC Hotel by Marriott Montreal Downtown

4 out of 5
AC Hotel by Marriott Montreal Downtown
250 Rene Levesque West, Montreal, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 754 out of 1071 reviews" "
Rating 8 - Good. 215 out of 1071 reviews" "
Rating 6 - Okay. 62 out of 1071 reviews" "
Rating 4 - Poor. 25 out of 1071 reviews" "
Rating 2 - Terrible. 15 out of 1071 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy Lynne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Younglee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexi on 2 May 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Montreal Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but also exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories here whenever your travels bring you back to Montreal. Sincerely,

6/10 Okay

Amanda

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk team on 1 May 2024
Thank you for your note Amanda.

8/10 Good

Yuen Wun Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 30 Apr 2024
All the team thanks you for your note about your stay !

10/10 Excellent

Amira

Travelled with group
Liked: Amenities
We had an awesome gateway
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
Thank you for your comment and your note Amira !We looking forward to welcome you again !

8/10 Good

Nodira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the room and the staff was responsive. I didn't like that there was no toothpaste in the room.
Stayed 2 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
Thank you for your comment about your stay, we are delighted that your stay went well and we apologize for the toothpaste inconvenience.Unfortunately, this is not part of AC Marriott standards.We looking forward to welcome you again for a next stay in Montreal !

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
All the team thanks you for your feedback about your stay !

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
Thank you for your note about your stay Kristy !

10/10 Excellent

Claude

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Front desk team on 25 Apr 2024
Toute l'équipe vous remercie pour votre note !

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of dining options within walking distance. Hotel room was clean and spacious.
Stayed 2 nights in Apr 2024
Response from Front desk team on 25 Apr 2024
All the team thanks you for your feedback about your stay Rosa !

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 25 Apr 2024
Merci pour votre note Alexandre !

4/10 Poor

Redwan

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room temperature was set too hot. There was no way to control the heating or cooling. I have never had to wake up in the middle of the night at a hotel stay because the room was too hot. Even after complaining to staff in the middle of the night they weren’t able to fix it or offer any help other than provide 2 small fans. Quite disappointed with my stay.
Stayed 1 night in Apr 2024
Response from Alexi on 2 May 2024
We would like to apologize for the issues you encountered during your stay with us. The experience you described is not characteristic of the level of service our associates strive to provide. Maintenance issues can raise without warning and we are sorry to hear that we did not meet your expectations when it came to resolve the situation. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your experience with us as it helps us see our product through the eyes of our valued guests.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet hotel room. Great area, very walkable.
Stayed 1 night in Feb 2024
Response from Front desk team on 25 Apr 2024
Thank you so much Sandra for your comment !We looking forward to welcome you for your next stay in Montreal.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and. Spacious rooms. The pool was beautiful and well maintained. Would come back.
Stayed 2 nights in Apr 2024
Response from Sam on 23 Apr 2024
Thank you so for your comment !We're glad that you've enjoyed our spacious rooms as well as our beautiful pool, and we hope to see you at our hotel very soon!

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 23 Apr 2024
Thank you for your comment Geoff.We are glad that you've enjoyed your stay with us and hope to see you again in the near future!

10/10 Excellent

María fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check in and smells good
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
Thank you for your feedback, we are delighted to know that you had a good stay with us !

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is in the perfect location to sightsee or take the Metro to go anywhere. The room was clean with a great view of the streets. The pool and hot tub were a great option to have during the rainy nights my husband and I spent at the hotel. There is plenty of food and shopping nearby. Overall, I would absolutely come back.
Stayed 3 nights in Apr 2024
Response from Front desk team on 16 Apr 2024
Thank you for your feedback about your stay Emma, the whole team is delighted that you had a pleasant stay with us.We will be delighted to welcome you again for a future stay in Montreal !

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location
Stayed 1 night in Apr 2024
Response from Front desk team on 16 Apr 2024
Thank you for your comment!

10/10 Excellent

Vinus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely come back!
Stayed 3 nights in Mar 2024
Response from Front desk team on 16 Apr 2024
All the team thanks you for your comment ! We looking forward to welcome you again for your next stay in Montreal.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel
Stayed 1 night in Apr 2024
Response from Sam on 11 Apr 2024
Thank you so much for your comment Mr. Jason, We are delighted that you love our hotel and are looking forward to see you again for any upcoming stay in Montreal!

4/10 Poor

Orville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexi on 2 May 2024
Thank you for staying at the AC Hotel during your last visit to our beautiful city and sharing your experience with us. We are sorry to hear your stay at the AC Marriott Montreal did not meet your expectation. AC Hotels by Marriott are classified as a selected services property. They were thoughtfully designed for the modern travelers who prefers fewer things that are better than good. AC Hotels by Marriott are minimalist by concept offering modern rooms, stylish but yet efficient.We look forward to accommodating your travel needs whenever you visit our beautiful city again.

8/10 Good

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on 16 Apr 2024
Thank you for your note Ayman.

8/10 Good

Ayman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has limited dining options. Also the bar prices are extremely expensive.
Stayed 3 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
All the team thanks you for your note and comment about your stay.We're sincerely apologize for your experience in our restaurant. We hope that you had a good stay with us despite this.Looking forward to welcoming you again.

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What we liked: lobby smells great! Man who had checked us in at the reception desk was super helpful. Rooms were clean. What we didn’t like: the majority of the rooms are “open concept” and there is no privacy for the bathroom. The shower was in what was a closet, and so is the toilet. The walls are thin as a shower door. When we called the front desk for a new room with a private, closed bathroom, the woman said there weren’t any available. We weren’t satisfied as upon booking, the room pictures were misleading. We went to the front desk (same man who had checked us in!) and were finally offered a “normal” room.
Stayed 1 night in Apr 2024
Response from Alexi on 7 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

10/10 Excellent

Jorge F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is perfect
Stayed 3 nights in Apr 2024
Response from Alexi on 7 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean and convenient
Stayed 3 nights in Mar 2024
Response from Front desk team on 1 Apr 2024
All the team thanks you for your feedback of your stay Stacy !

10/10 Excellent

Anna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on 1 Apr 2024
Thank you Anna for your note !

8/10 Good

Devon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in between Rue Sainte Catherine and Old Town plus only a 20 min walk to Centre Bell. The room was great, however the thermostat wasn't working so it was a little warm. The pool, sauna and hot tub were fab!!
Stayed 3 nights in Mar 2024
Response from Alexi on 7 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Mar 2024
Response from Front desk team on 1 Apr 2024
Thank you for your note Heather, we are delighted that you had a pleasant stay with us !

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have great aervice specially the male receptionist!!
Stayed 1 night in Mar 2024
Response from Front desk team on 1 Apr 2024
All the team thanks you for your comment Romeo !

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times. Super clean. Rooms are beauty land modern. Hotels smells amazing all the time. Walking distance to all the shops!
Stayed 1 night in Mar 2024
Response from Front desk team on 1 Apr 2024
All the team thanks you for your comment and your note Susan.We looking forward to welcome you again for your next stay in Montreal.

10/10 Excellent

Priscilla

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk team on 1 Apr 2024
Thank you for your note Priscilla !

6/10 Okay

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice layout in the room, clean. Very helpful staff but we had an issue with air conditioning in the room and had to switch. Moved to the second room, AC worked better but we couldn’t get the temperature below 23 degrees.
Stayed 2 nights in Mar 2024
Response from Alexi on 7 Apr 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

10/10 Excellent

Ivanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a quick trip to Montreal!
Stayed 1 night in Mar 2024
Response from Front desk team on 28 Mar 2024
Thank you for your comment Ivanna !We looking forward to welcome you again.

10/10 Excellent

Cathy, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance is very chic and modern, but still clean and looks new. The bed was good, soft but firm, and the shower was great, it gave me a relaxing and comfortable night sleep after a long day of walking in the freezing cold and snowy streets
Stayed 2 nights in Mar 2024
Response from Front desk team on 27 Mar 2024
All the team thanks you for your comment Cathy ! We looking forward to welcome you again for your next trip in Montreal.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and exercise rooms.
Stayed 1 night in Mar 2024
Response from Front desk team on 26 Mar 2024
All the team thanks you for your comment !

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Front desk team on 16 Apr 2024
Thank you for your note Jacob !

6/10 Okay

Kamlesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexi on 24 Mar 2024
Nous sommes ravis d'entendre que votre séjour se soit bien passé et que vous avez adoré notre hôtel! Les hôtels AC de Marriott se veulent minimalistes au design épuré. Localisé en plein centre-ville vous avez raison de mentionner que nous sommes proches de la rue St Catherine, du quartier chinois ainsi que nombreuses expériences culinaires, musées, centre d’achats et boutiques locales en plus d'être proche du Palais des Congres et du Vieux Montréal. Nous vous remercions d’avoir pris le temps de partager votre expérience et nous espérons devenir votre hôtel de choix lors de vos futurs déplacements sur Montréal. Nos salutations sincères,

10/10 Excellent

Cindy

Stayed 3 nights in Mar 2024
Response from Sam on 11 Apr 2024
Thank you so much for your review Cindy, We hope to see you again for any upcoming stay in Montreal!

10/10 Excellent

Gord

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lobby was great!
Stayed 1 night in Mar 2024
Response from Sam on 21 Mar 2024
Thank you so much for your review! We are glad that you liked your stay and hope to see you again soon!

8/10 Good

Xiaoyu, Newmarket

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall are good! Just sometimes there are kids running and yelling in the hallways, seems the soundproof system doesn’t work well.
Stayed 1 night in Mar 2024
Response from Alexi on 18 Mar 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Electrical outlets didn’t work properly
Stayed 3 nights in Mar 2024
Response from Alexi on 18 Mar 2024
We would like to apologize for the issues you encountered during your stay with us. The experience you described is not characteristic of the level of service our associates strive to provide. Maintenance issues can raise without warning and we are sorry to hear that we did not meet your expectations when it came to resolve the situation. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your experience with us as it helps us see our product through the eyes of our valued guests.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Alexi on 18 Mar 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and rooms were tidy
Stayed 3 nights in Mar 2024
Response from Alexi on 18 Mar 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

10/10 Excellent

GTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & well kept room condition! Cheers!
Stayed 1 night in Mar 2024
Response from Alexi on 18 Mar 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

8/10 Good

Harpreet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near lots of restaurants, cafes and stores. The staff was amazing and super helpful. Loved the facilities especially the heated pool and everything was clean. The only thing we did not like was the bathroom situation. It is not entirely private as the door is a frosted glass material but regardless would still stay there again.
Stayed 3 nights in Mar 2024
Response from Alexi on 18 Mar 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

8/10 Good

Gideon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, pool, sauna, convenient location.
Stayed 2 nights in Mar 2024
Response from Front desk team on 14 Mar 2024
Thank you so much for your feedback about your stay Gideon !

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Front desk team on 13 Mar 2024
All the team thanks you for your comment Jason !

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on 13 Mar 2024
Thank you Mark for your note !

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Good service and the pool is amazing!
Stayed 2 nights in Mar 2024
Response from Front desk team on 12 Mar 2024
All the team thanks you Stefan for your feedback !