B&B in Morrison County

"The Grand View Lodge website needs to be updated with what amenities will be available for what dates. We had expected to have lots of options avaliable to us during our stay for spring break, but there was only one pool open, two restaurants, no ice rink, no snowshoeing, no skiing, no sledding, and limited hours for the things that were open. The food at the pub was greasy and overpriced, the menus were inaccurate, and the pizza tasted like cardboard. And 12 year olds are considered "adults". I booked a couples massage for myself and my husband at Glacial Waters Spa and it was the worst massage experience of my life, especially for the price. My husband expressed similar sentiments as well. I notified the front desk of our disappointing experience. They had me fill out a comment card and they also emailed a manager because they said one was not avaliable for me to speak with at the time. The staff person said a manager would call me. It's been four days and no one has contacted me. Additionally, I was forced to pay full price for my husband's massage, and was only given 20% off my massage. The total cost was still almost $400. My massage therapist could have been any Joe off the street; she lacked basic massage skills, was noisy, chaotic, and did not actually massage my muscles but instead applied about 100 layers of lotion, which caused the sheets to stick to my body. I would like a full refund for this experience being a total waste of my time and my husband's time."

"Excellent hotel."

"When we arrived and checked in we went to our room and when we unlocked the door with our card there was someone still using the room. So we went back to the front desk to tell them there was someone still in the room the staff had no clue that there was someone still in the room. The person at the front desk got us another room and when we got in that room it didn't look like it was even cleaned. There was hair in the sheets of the bed and hair all over the bathroom floor. And when we checked out we told the person at the front desk about it and all she said was oh I'm sorry to hear that and pretty much just sent us on our way. We will never go back to the Quality Inn St Cloud West in St cloud MN."

"Beds are very comfortable, large pool and not very cold, very hot hot tub! Great breakfast options and well stocked! Only thing I would ask for is little better supervision in the pool area as it got pretty busy with it being a dance competition weekend and a lot of jumping and running around and was very unsafe for smaller children. "

"It was ok, a lot of things weren’t working in the arcade, waterpark is a little outdated, bottom of the pool was dirty, breakfast staff in kitchen were rude. The room was nice and big and clean for the most part! It was fun however I wouldn’t spend 260 on one night ever again."

"Our room temperature was 65 degrees at check in late in the evening. No response when front desk was called. Next morning it was 58 degrees. Front desk response was "I'll make a note for the manager when he comes in." No maintenance response. The body wash dispenser was empty. There was debris in the kitchenette sink."

"The only complaint I have for the 3 days we stayed there is that the chlorine smell in the pool area is WAY too strong. I've dealt with indoor and outdoor pool maintenance for the past 30 years and the smell should not be that strong. Either the ventilation is not working properly because it needs more, or there is too much chlorine being used. Both my husband's and my eyes were burning and swelling up from it being too strong. Only 2 other couples were there also and one had to leave because her eye was swollen shut. This is dangerous. The other couple had burning eyes. So ALL of us there had a problem. So something is wrong. Not good for kids or their lungs either. We could only swim once. It needs to be fixed. The rest of the hotel is beautiful , staff was wonderful, food was really good, but management pls fix this asap. Not healthy."

"staff at the front desk can do better"

"I’m not sure what the bar is like as we don’t drink so no reason to visit bar. Breakfast was wonderful. Will definitely stay here again."